Total Wireless

Reviews

• JR

  Jeannette Ruiz

  Aug 27, 2025
  5.0
  Zohair (zo) was absolutely amazing helped us switch four lines and helped with all the transfer for photos and contacts and more. We will definitely be coming back. Thanks again zo we really appreciate your hard work and for making us laugh.
• AN

  anjum naz

  Aug 22, 2025
  5.0
  Zohair (zo) was amazing from start to finish, explained all the plans and answered every question! I had to go back the next day for some more questions and he spent another hour or more with me helping with everything. Thanks again Zo. Unrelated he even got me a Red Bull. Thanks!!
• EB

  Emmanuel Betancourt

  Aug 16, 2025
  1.0
  Store clerk was unhelpful. Happened at 6:48 pm, on August 16. Preferred to smoke than help customers. He asked me to leave because he couldn’t fix any of my concerns.
• LV

  Los Vigilante

  Jul 25, 2025
  1.0
  Zohair (Zee) - The sweet talking charlatan will welcome you in the store. Once you are in; he will leave no stone unturned to enchant you with his words and then swindle you off your money. I am posting the real price list of the phones with my review. Being a WHISTELEBLOWER here regarding the malpractices of Total Wireless employees. First things first; your plan is supposed to be at the 50% mentioned costs for example if you opt for $ 50 plan, you get a 50% discount and you only pay $ 25 per month. They will tell you that for the first month you pay the 50 and then next month onwards it will go down to 50%. LIES! Its supposed to be $ 25 since the day you sign up (With Auto Pay). Also, they try to sell their "Free" phones. For example an iPhone 13 is supposed to be ABSOLUTELY FREE. They will gauge you as a customer to see how much you can pay and ask you to pay at least something for the phone instead of just giving it away for free. I am sending out an email to Total Wireless with all these malpractices Zohair and his staff are doing. Please refer to the pricelist I am posting here and ONLY THEN proceed to buy something at the real prices. Also, they will charge you for an activation fees and a SIM card charge ($25 and $ 10 respectively) which DOES NOT EXIST. Total Wireless (Verizon) doesn't charge you that, the store charges you that. Basically you should only be paying your monthly charges when you sign up and get your free phone and walk out. If they were to be audited, they will be in huge trouble. There should be a class action lawsuit for things like these. I hope the investigations you guys do indeed reveals to you whatever I have mentioned here.
• GC

  Genaro Chavez

  Feb 9, 2025
  5.0
  Will recommend this store to my friends and family great experience switched from cricket very happy got a new phone with service with keeping my same number, great customer service.

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