Geek Squad

Reviews

• CB

  Chiraz Bessaoud

  Jul 21, 2025
  1.0
  Wish I could leave zero stars. Pretty sure they hire as many incompetent people as they could find and put them in a space together. We’ll see if a manger ever calls. If betting not a chance
• HF

  Helen Foster

  Jul 11, 2024
  5.0
  Always helpful.
• JS

  Jeffrey Share

  May 20, 2024
  1.0
  We have had nothing but problems with our reception since they were here.
• TU

  Ted Unseth

  Nov 26, 2023
  1.0
  I've wasted enough time today by typing this. I need customers to be AWARE. They lie. I buy extra $300 worth of storage for a PS5 at Best Buy out of town for Black Friday. I'm in their system since they ask for our number after a purchase. I liked the kid who pushed for the SALE. I love effort and trying to make his company money. I come back to Houston and I call Geek Squad and explained exactly WHAT I NEEDED. I knew it was 2 minutes of work due to the YOUTUBE Video online from the manufacturer. I was told $40 bucks and Geek Squad said" We do this ALL THE TIME". $40 bucks for a screw. Okay.I accept the quote. I show up and after 10-15 minutes I'm told their call center is wrong and we don't want to risk doing this? I said " There is NO risk. I'm Surprised that their NOT DOING IT and I've wasted a trip driving up to Best Buy. I said " it's one screw and I don't have the screwdriver". Why was I told they do this when I explained what I needed and got a QUOTE and confirmation EMAIL. They don't care about YOUR TIME. My opinion is their LAZY or Stupid. I'm surprised by their actions. I mentioned my displeasure on the way out to Kevin. HE could care less and he is at the FRONT. Unless he is deaf or ignored me. What is GOING ON BEST BUY? I go across the street because I google computer repair and it was worth a shot. Thank God for IFIX. The guy did the work in 3 minutes and didn't want to charge me because he said " It's really just one screw". I decided to TIP him the $40 I planned to give to Geek Squad. IFIX actually showed me how to pop the cover of the PS5. He said " they sell covers and are meant to come off if wanted". Hello Geek Squad Bunker Hill. Please HIRE A TECH that wants to do work. I scheduled my day around this appt. Please value peoples time.
• JG

  John Galt

  Feb 10, 2018
  1.0
  The Geek Squad at this location is Horrible. Very poor customer Service. They don't answer the phone or return calls. Counter is just as bad. They might be able to fix your computer but it will be on their time and when they get around to it. Good Luck. I would go to another location. This one is poorly operated.

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