Geek Squad

3.0
25 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
7034 Highway 6 N, Houston, TX
77095, United States

Hours

Reviews

3.0
25 reviews
5 stars
11
4 stars
2
3 stars
0
2 stars
0
1 star
12
  • DK
    Dawn Kopa
    Aug 16, 2025
    5.0
    Specifically want to shout out Yancy at the Geek Squad in Copperfield store. Both times I needed help, he was the absolute best. I hope I don't need more help in the future, but if I do, Yancy is for sure who I'd see!
  • SS
    Shana
    Jun 30, 2025
    1.0
    Horrible! Charged my card for a subscription I never Signed up for . Still waiting on a refund & it’s been a month.
  • NM
    Noah Martinez
    Jun 4, 2025
    1.0
    Terrible service all around. Originally scheduled appointments to get my washing machine fixed after only having it 3 months in April. It is now June and it still hasn’t been fixed. Past 2 appointments have been cancelled because I recently asked for exchange because 2 separate techs haven’t fixed the issue. Support tells me they can’t exchange until a tech approves it and they have cancelled past 2 appts since I’ve asked for an exchange. Support and techs have no communication between each other either. Don’t buy from Best Buy. Pictures provided are just recent messages from Bestbuy.
  • LG
    Louis Gilbert
    Nov 17, 2024
    1.0
    Complete waste of time. They don’t respect appointment times. Can’t fix same day as promised. Go to Apple Store instead of this place for Apple repairs.
  • JJ
    Julie
    Feb 10, 2021
    1.0
    Apple made an appointment for me to bring my iPhone SE to This Best Buy Geeksquad to replace the cracked screen. The appointment was over a week out so I went into Bestbuy on 2/8 to ask for a sooner appointment. Provided the information and received an appointment for today. When I arrive at my appointment time I'm told they do not have parts for this phone. Said "there's nothing we can do." Although I have an appointment to replace this specific phone screen there is "nothing they can do." So I ask if they can call another Bestbuy to see if they have the parts. The response was "no, they dont answer the phone and we dont have the people to do that." I ask how I'm supposed to get it replaced when Apple tells me to come here? Response, "I dont know, you can go to other Bestbuys and ask them." So then I ask why I didn't receive a call to let me know they wouldnt be able to service this phone. Response "I dont know but we dont have enough people to do that." Horrible customer service.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Houston provide?

Geek Squad offers tech repair, setup, and support services including computer and cell phone repairs, data recovery, appliance and television repairs, and computer support.

Where is Geek Squad located in Houston?

Geek Squad is located at 7034 Highway 6 N, Houston, TX 77095, USA.