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Many customers praised the exceptional customer service provided by staff members, particularly Jay, Madison, and Rebecca, who were noted for their helpfulness and professionalism.
Staff Knowledge
Customers frequently highlighted the staff's knowledge about products and services, with several reviews mentioning how staff took the time to explain options clearly.
Mixed Experiences
While many reviews were positive, there were also reports of poor service and unprofessional behavior from some employees, indicating inconsistency in customer experiences.
Store Environment
Several customers commented on the cleanliness and organization of the store, with some expressing dissatisfaction about the store's condition and atmosphere.
Loyalty and Recommendations
Many customers expressed loyalty to the store due to positive experiences and recommended it to others, indicating a strong customer base.
VV
v
4 days ago
5.0
Nawaz was extremely helpful. Highly recommend this store!
MM
Malaney
Oct 13, 2025
5.0
Absolutely amazing service at the Cricket store!
I stopped by the Cricket store today and was helped by one of the most professional, patient, and genuinely kind guys I’ve met in a phone store. From the moment I walked in, he greeted me with a friendly smile and made sure I was completely taken care of. He didn’t rush me, took the time to explain all my options clearly, and even helped me set everything up before I left so I wouldn’t run into any issues later.
You can tell he actually cares about his customers — not just making a sale. He went above and beyond to make sure I left happy and confident about my new phone and plan. That kind of customer service is rare these days, and it honestly made my whole day better.
If you ever need help at Cricket, ask for him — you’ll walk out smiling, too.
PN
parwaz No last Name
Aug 16, 2025
5.0
in this cricket shop one lady is working her name is Rebecca
She is very kind and helpful she did my help lot I was Lost my Sim others cricket shops asked me about money the Sade I have to pay but when I went to this shop MS Rebecca make my two problems one she gives me some 🆓 other my phone Mic was Don't work she also fix my phone mic free
In Houston I didn't see any cricket shop like that thanks 🙏 Rebecca
NS
Navarat Sukondhavat
Jul 12, 2025
5.0
Went to get a new phone yesterday on this location and got a great service.Rebecca was very helpful and she took time with us to make sure we will walk out happy.Not every stores got that!
FH
Flako Hernandez
Jan 11, 2019
5.0
Angel and Jay were great !! Helped me every step of the way with a smile .