Best Buy

Reviews

• SW

  S Walter

  3 days ago
  5.0
  Upon entering the store, was greeted by staff. I went to the TV area was greeted and asked how they could help. I had questions on two brands, the informed staff provided me with the info needed. Made purchase, associate said he would meet me in front of the store to load the TV in my car in minutes. The only store staffed appropriately with informed people, well merchandised of the four stores visited. Best Buy, it's in the name.
• EE

  Eudeamonism

  Nov 17, 2025
  3.0
  My complaint is more about when you want to call them and ask him a question. They’re using this AI system that’s pretty horrible. I tried three or four attempts and what it does is it tries to give you these very generalized you know some reason what you supposedly need but you don’t get what you want and they redirect you to a person who is offshore when you went and then when you asked him, hey can I please just talk to this Dept you’re like oh sorry I don’t have that ability that’s weird.
• HW

  Henry Williams

  Nov 6, 2025
  1.0
  I purchase a refrigerator and dish washer 2 months ago at Galleria Store. The delivery persons tried to charge outrageous fees for additional work when I paid a significant amount for installation. I returned the both back to best buy. They refund me the dish washer and did not refund me the refrigerator. It's been around 2 months I'm still waiting for a second check of 500.00. I pay best buy on time, I expect. them to pay me timely as well. I spoke to multiple manager, many of them cannot do anything. I will review them weekly until this is resolved and contact media outlet to assist me to get my 500.00. I wish I could do a no star. Response: You have my name, Galleria Houston Store have spoken with 3-4 managers, been to the store 8-10 times to try resolve, they cannot do anything. Next step report to media to get Best Buy to refund me refrigerator delivery team took back same day.
• PD

  Pastor:Blessing Domkpee

  Oct 30, 2025
  5.0
  ____Revelation 11:15-18._____ And the seventh angel sounded; and there were great voices in heaven, saying, The kingdoms of this world are become the kingdoms of our Lord, and of his Christ; and he shall reign for ever and ever. _____1 Corinthians 15:52.______ In a moment, in the twinkling of an eye, at the last trump: for the trumpet shall sound, and the dead shall be raised incorruptible, and we shall be changed. _____Revelation 9:13._____ And the sixth angel sounded, and I heard a voice from the four horns of the golden altar which is before God, ____Revelation 4:1._____ After this I looked, and, behold, a door was opened in heaven: and the first voice which I heard was as it were of a trumpet talking with me; which said, Come up hither, and I will shew thee things which must be hereafter. ______Mark 13:32-37.______ But of that day and that hour knoweth no man, no, not the angels which are in heaven, neither the Son, but the Father ______________________________________ God words say in__ _____Revelation 12:1-17____ And there appeared a great wonder in heaven; a woman clothed with the sun, and the moon under her feet, and upon her head a crown of twelve stars: _____________________________________ (Note:)God say I,Blessing,down on foot,should tell everybody to look at,this SKY.See what I saw the Sky doing.("Only God,know the end of the world.) ____________________________________
• MJ

  Martin Jeneway

  Oct 24, 2025
  1.0
  Best Buy Geek squad nightmare, unresolved. I brought my computer in for a repair that was supposed to take 15–20 minutes, but it was kept for nearly six days without any communication. I eventually went to the store myself to find it was ready, but no one had texted or called — and the only notice sent was by email, even though you had my computer at the time. It in fact took five days, it was just lucky that I went in on that day. Unfortunately, the repair issue I brought it in for is still not resolved, and new problems have appeared. My system now behaves differently and is in a worse condition than before the service: • My windows user account name is now showing as “marti,” and I’m being asked for a Windows password I never set before. • Google Chrome now repeatedly asks for that password to unlock saved passwords. • PowerShell launches automatically on startup. • I’ve lost access to some files and settings that were fine before the repair. To make matters worse, when I collected my device, I was told that my external hard drive “wouldn’t work,” so no backup could be completed. When I asked the staff member at the desk to test it, he first said it didn’t work — until I suggested he try a different cable. Once he did, the drive worked perfectly. This shows no meaningful effort was made to verify or troubleshoot the issue. The drive and cable were both purchased from Best Buy less than a year ago. I have already contacted Geek Squad Remote Support (Agent Syed), who confirmed they have “limited access” and told me to bring the computer back into the store, offering no escalation path or contact for customer service. Given the poor handling and wasted time, I request: 1. Written confirmation of the original repair ticket number, dates of service, and a summary of the work performed. 2. Assurance that all of the above issues will be fully corrected at no additional cost. 3. Reimbursement or credit for the travel, lost time, and six days without access to my computer. 4. The name and contact email for the store or regional manager responsible for the Richmond Ave (Houston Galleria) location. This experience has been extremely disappointing and inconvenient. Please acknowledge this complaint in writing within two business days and confirm how you intend to resolve it. Thank you for your attention to this matter. reply! OMG Hi Martin, Thank you for visiting your local Best Buy store. We appreciate the opportunity to provide products and services that meet your needs. On that note, I apologize that the service you received was not part with your expectations. This is not the kind of experience that we strive to deliver to all our customers. Based on your feedback, there are definitely some improvements that we can make, you can also submit your feedback online www.bestbuy.com. We appreciate you taking the time to share your thoughts with us. For further shopping convenience, you can always purchase many items online and take advantage of great shipping offers. We appreciate your business and for any other concerns, you may visit our Help Center at www.bestbuy.com Sincerely, Angel what an amazing resolution! NOT! Dear Angel, Do you consider this a resolution? I still have a faulty laptop, and nothing in your response explains how Best Buy intends to fix the problem. What are your concrete plans to resolve this matter promptly and professionally? Frankly, receiving a generic response like this feels dismissive and further reinforces my concern that Best Buy is offering lip service rather than genuine customer support. If you were in my position, would you consider this good customer service? Would you feel that your problem had been resolved after reading your own email? I expect a clear, actionable plan to repair my laptop and restore confidence in your service. Regards, Martin J

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