Feedback on customer service is mixed, with some praising helpful staff while others report long wait times and rude interactions.
Product Availability
Customers appreciate the variety of products available, but some experienced issues with stock and order fulfillment.
Store Experience
The store environment is generally seen as clean and organized, but there are complaints about the lack of staff to assist customers.
Geek Squad Performance
The Geek Squad received both praise for helpfulness and criticism for delays and poor service.
MD
Moses Dearcos
1 day ago
5.0
Excellent store to shop for your electronic needs. The employees their are helpful and friendly.
SB
Sandra Brooks
2 days ago
1.0
Need better customer service. I saw a lot of customers walking out due to lack
AM
Antanetta Marshall
4 days ago
5.0
Fun fact: Best buy takes and recycles your unwanted electronics. That was the nature of my visit.
KG
Kamilha Gonzalez
Jan 5, 2026
5.0
Best customer service ever!!! I wanted to buy a camera but there was only ONE left in the whole city of Houston. The manager Jesus D. and his associate Liz G. handled it extremely well. They both went above and beyond to get me my camera and so it happened!
Thank you so much!!
CR
Cesar Rodriguez
Dec 29, 2025
1.0
Extremely poor customer service, I will never visit a Best Buy again. No consideration of my time and didn’t get my order right. I should have stuck with my usual Amazon . But, I gave a struggling franchise an opportunity to earn my business and they failed miserably. No wonder they are on the way out . I would never go back .
What products and services can I find at Best Buy in Houston at 510 Gulfgate Center Mall?
Best Buy offers TVs, computers, appliances, and more with expert advice, Geek Squad support, and same day pickup.
What are the operating hours for Best Buy at Gulfgate Center Mall?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at Gulfgate Center Mall offer curbside pickup?
This Best Buy location offers curbside pickup services for customer convenience.
Can I get my electronics repaired at Best Buy in Houston?
Yes, Best Buy at this location provides service and repair support through Geek Squad.
What payment methods are accepted at Best Buy in Gulfgate Center Mall?
They accept debit cards and checks; cash-only payments are not required.
Does Best Buy at Gulfgate Center Mall recycle electronics?
Yes, this store participates in electronics recycling programs.
Are appointments required to shop in store at Best Buy?
No, appointments are not required; customers can visit during regular hours for in-store shopping.
Where is Best Buy located within Houston?
Best Buy is located at 510 Gulfgate Center Mall, Houston, TX 77087.
What nearby places can I visit around Best Buy at Gulfgate Center Mall?
Nearby places include Shoe Carnival for footwear, Party City for party supplies and costumes, and H-E-B grocery store for food and bakery needs.
How can I use nearby transit or landmarks to find Best Buy at Gulfgate Center Mall?
You can navigate via nearby landmarks such as Marshalls Gulfgate shopping center or visit the Kelsey-Seybold Clinic close by for directions to Best Buy.
What other electronics or mobile phone services are nearby Best Buy at Gulfgate Center Mall?
Nearby electronics and mobile phone stores include Geek Squad for technical help, Boost Mobile, Cellular & More Inc, and Cricket Wireless Authorized Retailer for mobile needs.