Many customers praised the helpful and knowledgeable staff, with specific mentions of excellent service from individual employees.
Product Quality
While some customers reported issues with defective products, others highlighted the good selection and quality of electronics available.
Store Experience
The store layout was generally described as clean and organized, but some customers experienced long wait times and unhelpful staff.
Pricing
Customers noted that prices can be higher than online competitors, leading to mixed feelings about value.
Repair Services
The Geek Squad service received mixed reviews, with some customers appreciating the assistance while others reported ongoing issues with repairs.
SQ
Sharon Quintanilla
3 days ago
5.0
Fui a regresar un artículo , fue rápida la devolución lo mejor que hay personal bilingüe
PW
P C Wright
Nov 14, 2025
4.0
It's okay stores well kept getting help can be hard at times.
WJ
WIlliam melgar jimenez
Nov 14, 2025
1.0
Que mal servicio 😒🙄 no hay cajero
DS
David L Shaw
Nov 12, 2025
5.0
What can I say? Bought some stuff and it was " THE BEST BUY" lol 😆
IS
Israel Sierra
Oct 19, 2025
5.0
Boring. They don’t have review models that can be recorded and reviewed it sucks. You must buy the electronic/s you want and then return them. 🤷♂️
I tried contacting corporate…corporate was hard to find…couldn’t find a direct line or email to them…the managers there were scared to contact corporate for me, well that’s what I believe. Both of the managers there said we can’t let you record in the store without direct corporate approval.
The actually said ‘“corporate has to tell us…corporate has to email us…or something along those lines’”.
They seemed ‘chill’” though for the most part lol
Been coming to this Best Buy since I was 5 years old. I arrived to Houston when I was 5.