Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude or unhelpful experiences.
Product Quality
Several customers expressed dissatisfaction with product quality, citing issues with defective items and poor handling of returns.
Store Environment
The store is generally described as clean and well-organized, but some customers noted disorganization and long wait times for assistance.
Pricing
Customers appreciate competitive pricing and good deals, though some feel prices are higher than online retailers.
AO
Akanna Osuji
Feb 16, 2026
5.0
Great selection and good service
RC
Richard Cardenas
Feb 10, 2026
5.0
Looking for a t v maybe two 75" and a 55"
MV
Michael Flournoy (Vontis)
Feb 10, 2026
1.0
I haven’t been to a Best Buy in a several years and since I was out and about I thought I’d stop in and browse. I was going to buy this MagSafe charger for my iPhone and was looking for a new phone case so I put the charger in my back pocket and pull out my phone to see if this phone case would fit. I should have know better then to put a product in my pocket. Then this employee comes out of no where and tells me to give the charger that I was GOING TO BUY back before he calls the cops. Safe to say I didn’t buy a thing and since this not the closest store to me I’LL PROBABLY NEVER GO BACK TO THIS LOCATION again.
EA
Erik Arias
Feb 7, 2026
5.0
Luis Cervantes went above and beyond for me with my purchase
UM
Ulises elias Lara martinez
Jan 26, 2026
5.0
Kimberli excellent saleswoman a very intelligent girl gives good explanations and excellent customer service I really liked her treatment very much