Best Buy

4.1
3597 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
8210 S Gessner Dr, Houston, TX
77036, United States

Hours

Reviews

4.1
3,597 reviews
5 stars
2,062
4 stars
774
3 stars
281
2 stars
113
1 star
367

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude or unhelpful interactions.

Product Availability

Customers expressed frustration over stock issues, with some unable to find desired items or experiencing problems with purchased products.

Store Experience

The store layout and cleanliness received positive remarks, but there were complaints about long wait times and disorganized shelves.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing policies, including price matching difficulties and perceived overpricing compared to online retailers.
  • JL
    juli l
    2 days ago
    5.0
    Recently went to Best Buy on 1/9/25. I was approach by a worker named Kevin F. Was very kind and gave a lot of advice and recommendations for laptops. He told us it wasn’t his department but he still helped us anyways, I appreciated the help and left with a good product!
  • GH
    Geyce Heredia
    Jan 1, 2026
    5.0
    Friendly, helpful, efficient.
  • JM
    Jesus Martinez
    Dec 30, 2025
    5.0
    If you want an amazing helper it’s jonen not pushy nor mean, he’s chill and gives good vibez
  • ML
    Minh Le
    Dec 23, 2025
    1.0
    December 23, 2025 7:34 pm I called to asked for a price match from Walmart. An employee by the name of Niranenjan picked up after Along wait. I ask him a simple question, but he kept on talking to other ppl and I have to repeat the question multiple times. He then looked up a dirt bike I want to price match. He told me he can't because the model # doesn't match. I told him it's the same model, then he corrected himself . He then said he can't do the price match it because of the color. I respectfully asked him to speak to a supervisor. He ignored me and said he won't do the price match. I asked him again to speak to the supervisor because they would usually do a the price match even if it's the color. He then said the supervisor is busy and he won't answer me but he never even tried to get the manager. I then asked for the employees name. He mumble so I asked him to spell the name. He mumbles again and again and asked me why do I need his name. Best buy please train employees better or get rid of ppl that don't do their job correctly. I was being very respectful and just want to speak to a supervisor. That's it. Thank you
  • L1
    Leah Chavarria- Miyaki Financial Inc (NMLS 1587364)
    Dec 4, 2025
    3.0
    UPDATE 12/9/25- The agent I chatted with told me the TV was actually cheaper than what I had purchased it for the first time so I saved $100 in the new order. They refused to honor the price, I guess I got lucky so changing it from one star to 3 stars only because they had better pricing. ***ZERO STARS*** They cancelled my order without warning and refused to honor the price. I could not make it to pickup my order due to inclement weather and they still refused to let me purchase and honor the price I paid for initially. The manger was rude and unprofessional. I WILL BE CANCELLING MY CREDIT CARD AND GOING TO TAKE MY BUSINESS ELSEWHERE.

Frequently Asked Questions About Best Buy

What types of products can I shop for at Best Buy on S Gessner Dr in Houston?

You can shop for TVs, computers, appliances, cameras, home electronics, and video games at this Best Buy store.

What are the opening hours of the Best Buy store at 8210 S Gessner Dr?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.