Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
5,035 reviews
5 stars
2,830
4 stars
1,158
3 stars
469
2 stars
203
1 star
375
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, highlighting specific employees who provided excellent service.
Product Availability
Customers appreciated the wide selection of products available, although some reported issues with items not being in stock as advertised.
Installation Services
Feedback on installation services was mixed; while some praised the quality of work, others reported negative experiences with Geek Squad and installation processes.
Store Environment
The store was generally described as clean and well-organized, but some customers noted issues with loud music and employee engagement.
Warranty and Support Issues
Several customers expressed frustration with warranty services and support, particularly regarding appliance repairs and communication.
- OEOnur ERNov 15, 20251.0There are a lot of people stopping people, trying to sell sth, asking questions.
- ALangela loveNov 13, 20254.0Great service, knowledgeable home theater department.
- DDDianaOct 28, 20255.0I ordered a dashcam and came to get it installed here. The price to get it done beats anywhere else. Eliceo was great, he was patient and professional. He was knowledgeable and was able to find a hardwire kit that worked universally with the dashcam I brought in. Everything was installed perfectly and so far so good; I’ve had no issues.
- RDRyan DillonOct 25, 20255.0Quyen was beyond helpful finding a TV. He was very knowledgeable about the products that they had in the store, and he was able to help me pick out the perfect TV for my home. I do not find a common for people to be as helpful, knowledgeable, and genuine. We provide great customer service like Quyen.
- GCGabrielle CarrOct 22, 20255.0Absolutely the greatest customer service dynamic I ever experienced. I was greeted by Kymberly and Elton. Kymberly beat Elton to it by asking what brings me in. I told her, was very quick in offering her help instead of directing me to another. Gave great information, while multitasking. Elton continued to greet and helped direct the incoming customer to their items. Which I noticed made a big difference in the customer search as he alerted the staff seamlessly . They both made shopping at this location very easy and enjoyable.
Frequently Asked Questions About Best Buy
What types of products does Best Buy at 7318 FM 1960 Rd W in Houston offer?
Best Buy offers TVs, computers, appliances, and more electronics with expert advice and Geek Squad support.
What are the store hours for Best Buy at this location?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy offer in-store or curbside pickup options?
Yes, this Best Buy location offers both in-store pickup and curbside pickup services.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad support is available at this Best Buy for expert product assistance and repair services.
What payment methods does Best Buy accept at this location?
Best Buy accepts debit cards and checks, and does not require cash payments only.
Does Best Buy offer electronic recycling services here?
Yes, electronic recycling services are available at this Best Buy location.
Are appointments required to shop or get services at this Best Buy?
No, appointments are not required to shop or receive services at this location.
What nearby attractions can customers visit before or after shopping at Best Buy?
Customers can visit Magnolia Home Theater and Vivo Living Willowbrook for entertainment and local culture near Best Buy.
Are there dining options close to Best Buy for a meal during your visit?
Yes, nearby restaurants include Whataburger for burgers and Pappadeaux Seafood Kitchen for Cajun and seafood dishes.
What nearby services might be useful for travelers or visitors shopping at Best Buy?
Extended Stay America - Houston - Willowbrook offers hotel accommodations close to Best Buy, and Elite Drive Luxury Rentals provides car rental services nearby.