Best Buy

Reviews

• TM

  Tricia Markwalter

  3 days ago
  3.0
  Had to return a TV that the sound went out in 2 days after purchasing. I asked for an even exchange. The customer service girl never spoke to me except to tell it it would be a moment to bring up the replacement and then to tell me I owe additional money. I asked why and all she said was, this is an unopened box. I declined and left. How can the call themselves customer service when they dont talk to you? I went back to talk to the manager and all he said was he would talk to her, blah blah blah
• DP

  Danny Price

  4 days ago
  1.0
  Geed Squad - I visited the Geek Squad 6 times and then had to pay for a home visit - and now worse off than when I started. Started with 4 issues - Copy feature in my Outlook email account stopped working - NOT fixed; Microphone stopped working - Fixed after I left the computer for the second time on my 5th visit; Stop saved documents from going to cloud - NOT fixed, Automatic spell check stopped working in Outlook - NOT fixed. After 6 visit I scheduled a home visit at an additional cost because my computer would not talk to my printer. Representative came, my computer talks to my printer but said I needed to go back to store for my other issues. I stressed first thing at every visit that I do not handle change well, I am not versed in technology that is why I use Geed Squad and I want everything to look the same but work. When I got the computer back on the 6th visit and turned it on, I didn't recognize anything. Made me extremely mad and I needed help to turn it off it was that different. I previously would turn my computer on, the 8 icons would show up for me to click on for everything I did. I turned the computer on and the screen was blank. I have progressed some but still having issues and can not find documents and download to print. Still have other issues. When I bought this computer several years ago I had 2 home visits by a Geek Squad representative (the same one) who was patient and a good listener. I was extremely happy until my issues started. I did the same routing everyday. Where has that type of service gone?
• MM

  Michael Mercado

  Jan 4, 2026
  3.0
  Amanda the sweet kind manager and she helped me and got the receipt but LaShondra very rude manager didn’t even want to help me do the return
• DA

  Damita Allen

  Jan 4, 2026
  5.0
  I had to do a return from Christmas and the staff was very kind and processed my refund swiftly.
• AW

  Angela Wesley

  Dec 29, 2025
  4.0
  What can be soooo special about Best Buy? Nothing really! They don't have military discounts and their total best buy member program is shitty!!!

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