Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,864 reviews
5 stars
2,209
4 stars
808
3 stars
347
2 stars
146
1 star
354
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their exceptional service.
Product Availability
Several customers experienced issues with product availability and order fulfillment, particularly regarding online orders and in-store pickup.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and organization, while others reported a lack of staff engagement and assistance.
Sales Pressure
Some customers felt pressured into purchasing memberships or additional products, which contributed to a negative shopping experience.
Management Response
There are complaints about management's lack of accountability and responsiveness to customer issues, leading to frustration among shoppers.
- EJEmma Jaja4 days ago3.0Some client agents in Queeksquard at West Oaks shouldn't be there because they drive customers away with their very unprofessional attitudes. One of them called Scott should not have any business being there and needs to be under direct supervision. Himself and one other person suspected to be a Latino not sure of his name are so rude to customers.
- DLD LimNov 14, 20255.0Had an issue with my Samsung Note 20 and was told by ATT I had to get a new phone. Talked to a sales Rep for Samsung named Billy, he was awesome. He took his time diagnose my concern with thoroughness like I haven't experienced in a long time. He found the solution to what was wrong with my phone. I wish their were more people like Billy who really care. Kudos 👏🏽 to Billy.
- BJBrooklyn JNov 7, 20255.0Scott is the best employee they have. He took the time to assist me with my laptop. Very kind and patient. 10/10
- KGKevin GillieOct 30, 20251.0Horrible customer service at this location. Gustavo was in a bad mood and sarah was rude period the woman in customer service was very nice after all
- TJTerrence JamesOct 9, 20251.0Update: OMFG this is some of the worst customer service I've ever encountered. I got three different answers from three different reps. 1 told me my phone couldn't be released because my bank refused to transfer the funds even though the funds were removed from my account. The second rep told me best buy does a verification check on all purchases due to fraud. The third rep told me it's because I have multiple best buy accounts and that triggered a review in the system. The result was that Even though I have a driver's license and the card I used to purchase the phone best buy wouldn't release the phone until the next day. The kicker? All the verification process was askinh me over the phone my name, phone number and email address. Apparently that's verification but me literally showing up at the store with my driver's and card isn't proof that I'm committing fraud. I will never purchase something online for in person pick up unless it's heavily discounted. The only reason I went through this process instead of canceling was because the phone was $400 off and Amazon refused to allow me to pick it up at Whole Foods. Best buy is a bottom of the barrel retailer. Ready in one hour shouldn't mean 3 hours later we'll tell you we're still preparing your order and gave no idea when you can pick it up. Last time I shopped with Best Buy was December 2023 and now I remember why.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy at 2480 Highway 6 S in Houston?
You can shop TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Houston.
What are the store hours for Best Buy at Houston, TX?
Best Buy at 2480 Highway 6 S is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
Yes, Best Buy at this location offers curbside pickup services.
Can I get Geek Squad support at this Best Buy?
Yes, Geek Squad support is available at this Best Buy for expert advice and repair services.
Is in-store shopping available at this Best Buy?
Yes, in-store shopping is available and appointments are not required at this location.
What payment methods are accepted at Best Buy in Houston?
They accept debit cards and checks; cash-only is not required at this location.
Where is Best Buy located within Houston?
This Best Buy is located at 2480 Highway 6 S in the Village at West Oaks shopping center in Houston, TX 77077.
Are there places to eat near Best Buy at 2480 Highway 6 S?
Yes, nearby eateries include Shish Kabob Cafe, Eko Bistro, Marble Slab Creamery, Great American Cookies, and Subway.
What other services are available near Best Buy in the Village at West Oaks?
Nearby services include hair salons like Sports Clips, beauty salons such as Ivy Nails and Corby nails salon, medical centers like DaVita West Oaks, and an optometrist at Today's Vision West Oaks.
Is there public transportation or other shopping centers near Best Buy in Houston?
Best Buy is located within the Village At West Oaks shopping center, a public plaza and shopping center that can help visitors find their way and offers additional shopping options.