Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported long wait times and unresponsive employees.
Product Availability
Several customers expressed frustration with limited stock and availability of items, leading to disappointment during their visits.
Positive Experiences
Many reviews highlighted positive interactions with specific employees who provided excellent service, contributing to a favorable shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery processes, including poor communication and incorrect items being delivered, leading to significant customer dissatisfaction.
CC
Cheryl
Feb 17, 2026
5.0
I was pleasantly greeted as I entered the store and promptly assisted by a Best Buy team member less than a minute after entering the store. The team members are very knowledgeable about products and services and genuinely care about the customers. All my questions and concerns were addressed and I felt no pressure to buy anything and never felt hurried. The store is clean well organized and lighting is great. I was in and out of the store in 20 minutes or less and happy with the purchase of my new large screen Roku television set.
BR
Bridget Razo
Feb 14, 2026
1.0
Horrible store waited 15 minutes in appliances for someone and no one was there they lost a sale went to the fry and I10 location and the young guys there were very attentive. I dont have time to be chasing employees to purchase something.
PF
Paul Ferguson
Feb 11, 2026
3.0
A good selection of products and the ability to test some while you are in store.
LL
Lala Lolo
Jan 27, 2026
1.0
Fui a devolver un PlayStation VR2 y me quedé por la tienda mirando algunos artículos. Sentí que el personal me vigilaba como si fuese a robar algo. Fue muy incómodo. No volveré
RS
Riddhesh Surati
Jan 22, 2026
5.0
⭐⭐⭐⭐⭐ Professional Excellence and Exceptional Customer Resolution
I would like to formally recognize Brett, the Manager at Best Buy, for his outstanding professionalism, leadership, and commitment to delivering high-quality customer service.
Brett provided exceptional support in resolving an issue with my Galaxy Fold 7. He demonstrated strong product knowledge and guided me clearly through the Best Buy Total Protection process, ensuring a seamless and efficient device replacement. His ability to manage the situation with clarity, patience, and confidence made the entire experience smooth and reassuring.
Throughout the interaction, Brett maintained a high standard of professionalism and accountability. He took ownership of the situation, communicated effectively, and ensured the resolution was completed to satisfaction. His approach reflects the qualities expected of strong management and contributes positively to customer trust and brand confidence.
Based on this experience, I can confidently state that Best Buy Total Protection is well worth the investment when supported by knowledgeable and dedicated leadership.
Thank you, Brett, for setting a strong example of professional service and operational excellence.
⭐⭐⭐⭐⭐