Apple Memorial City

Reviews

• JL

  Joel Love

  6 days ago
  1.0
  I had a truly awful experience while getting my iPhone 12 Pro serviced. Highland Village called this store on Sunday and informed them that I would be coming with my phone. I arrived at about 3:15, was seen (everyone was nice upon entry!) and told that my phone would be done in an hour. I go do a little light shopping, then come back about 45 minutes later and start hanging out on my iPad. Another 45 minutes goes by and I see the original person who took my phone to the back. He is now in street clothes, about to go home. I stop that person and asked what was up with my phone. He goes in the back and then comes back and assures me someone is going to get my phone in a few minutes. He leaves and goes home. Another half hour goes by and we’re now sitting at two hours that I’m at the mall. I wasn’t upset, just chilling. I wanted to charge my iPad, though, because it was about to go dead. I finally stop someone after looking around like I needed help (hoping someone would see my body language and tell I needed help) and that person immediately told me I could ask another person who was at the other end of the table with a customer. I didn’t want to distract that person so I just waited and closed my iPad. I waited for about another half hour then I stopped yet another person. That person assured me he would get my phone. Then another woman comes out and has my phone. This woman was artificially warm (kinda toxic positivity sort of thing) and asked me for a photo ID. At that point I couldn’t believe it because no one told me I would need that. I had just lost my ID two days ago and actually had a temporary. I offered several other picture IDs that I had and she was condescending and said she couldn’t help me. So I began to get a bit exasperated and told her I couldn’t believe the treatment I was getting. She told me I was threatening and went to get another associate. That associate comes over and basically tells me that I need to apologize to the other girl and that they WERE going to make an exception for me, but since I made her feel threatened they weren’t going to give me my phone. So I am losing my mind and just said “please just give me my phone I want to go and I have a flight tomorrow” and she said no and that I would have to have a government ID. They were effectively punishing me for being discontent with my treatment. Insanity! So, I walk out and start walking to my car thinking to myself “how the hell am I going to fix this: I have a flight tomorrow and I am already going to have to deal with bringing extra stuff for TSA, but how am I supposed to do this without my phone?” So, I go back to the store and I walk to the back. An associate asks me if I am doing okay and I said honestly not really and I would really like to speak with a manager. In the mean time the woman who originally felt like I was “threatening” comes out from the back and sneers at me. The manager, Vincenzo?, comes out and I said hello and was looking forward to reasoning with him and then he says “Here’s your phone and you can leave now.” No help, no trying to understand my position. So I told him that he has RUINED Apple for me and that I was definitely going to report this, so here is one review. I am also calling corporate and will look forward to hearing a resolution from corporate. Absolutely unacceptable behavior and 3rd-world level customer service. An embarrassment to the company.
• MS

  Manee Sethi

  Nov 15, 2025
  1.0
  My brother in law placed an order for iPhone 17 pro and I was to pickup. The instructions were clear to show them the QR code and my Id for pickup. On getting the email from AppStore that the order was ready for pickup, I went with the QR code and my I’d, meeting two requirements for pickup. The store associate asked me to provide the original order email for pickup. The store manager ‘An’ acted as if he owned the place. I had to wait for 20 min to get the email from my brother as he was at work and could not take my call. After getting my order, I showed him the email and asked him to point me to instructions that show that original email is required for pickup. There were no such instructions for the customer in email and so he started calling it a store policy, apple instructions to associates…. Blah.. blah.. Terrible customer service!! Untrained staff and management.
• VL

  Vivian Liang

  Nov 8, 2025
  1.0
  I was there around 11:30am and try to get the new 17 pro max. The first guy assisted me checked inventory and told me they don’t have it. I asked if it’s available at another store. He literally told me download the app and check by myself. Bro that information was listed on your iPad screen and it only takes you less than 2s to tell me. Then he just left me on the side. Then this sweet younger boy approached me, greeted me, asked me if I need help. He was so helpful so nice, and gave me suggestions when I told him it’s a late birthday gift for my dad. Then he checked inventory and told me this store didn’t have it but it’s available in a few other stores, and even suggested which store I should go to. So if you are not coming to work to represent the brand and help your customer, just stay home. If you are, please be nice, just like that sweet young boy.
• JM

  John Mcintyre

  Nov 6, 2025
  5.0
  The Apple Store in Memorial City Mall is fantastic! The staff is friendly, patient, and incredibly knowledgeable — they always make sure I leave with exactly what I need and fully understand how to use it. The store is clean, bright, and well-organized, and the customer service is top-notch. Whether I’m upgrading my iPhone or getting tech support, they always make the experience easy and enjoyable!
• BH

  Brandie Hill

  Oct 29, 2025
  1.0
  The absolute worst experience I’ve ever had. This Apple Store is so mismanaged. I can’t imagine anyone coming out of there a happy customer. My experience this morning just trying to get a screen replaced with an appointment took over an hour before they were finally able to tell me they did not have a replacement in stock. Suggested I drive all over town making appointments at Apple stores just to ask the question if they have a replacement. They can’t tell you if they do or do not until you have your appointment and show up and go through the introductions and then they can tell you… This cuts out all the efficiency that an iPhone is supposed to provide. Again… Worst experience ever! But the employees in this particular store, have no idea about customer service and also have no idea that there is something called time management. Worst store in the city of Houston.

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