Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,833 reviews
5 stars
1,077
4 stars
286
3 stars
130
2 stars
48
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful, while others are criticized for being rude and dismissive.
Wait Times
Long wait times reported for assistance, often exceeding scheduled appointment times.
Product Availability
Frequent complaints about stock issues, particularly with popular items like the iPhone and Apple Watch chargers.
Store Environment
The store is generally described as nice and well-lit, but the efficiency of staff is questioned.
Repair Services
Repair experiences vary; some customers report quick and effective service, while others face repeated issues with unresolved problems.
- ZHZahra Hamdani4 days ago5.0Alex was so sweet! I made a mistake in a pick up order and he was able to fix it under two minutes! Thank you Alex!
- SPSrikanth PotnuruNov 11, 20255.0Wow great experience to buy a phone at the center. Extremely helpful, good knowledge and patient towards coustomer. special thanks to UZO at the sales team for selling me a iphone with extreme hospitable nature.
- AMAmmar MerzagNov 4, 20255.0I had a wonderful experience at the Apple Store in The Galleria. (Bianca) was absolutely amazing — very professional, friendly, and patient. She took the time to explain everything clearly, answered all my questions, and made sure I left completely satisfied with my purchase. Her customer service was exceptional and made the entire experience smooth and enjoyable. Thank you, (Bianca), for your outstanding support!
- JDJeff DiepenbrockNov 1, 20255.0Shawn - store manager - was incredibly helpful today. Even with dozens of staff and a high volume store to manage, he blocked off his morning to solve a difficult problem I had with Verizon. His servant leadership is a rarity in today’s business climate. He went out of his way to help my situation when someone easily could have told me they couldn’t help my situation. I am very grateful for the excellent customer service he displayed. This is an extremely well run store with professional staff who go above and beyond to provide excellent service to those with difficult problems to solve. Highly recommend.
- DEDestiny EtienneOct 29, 20255.0I purchased an Apple Watch and received top-tier customer service. The staff were kind and helpful, and I didn’t have to wait long for assistance. One of the staff even let me take a reference photo of the watch on his arm so I could send it to someone I was purchasing for haha. The purchase process was seamless and efficient.
Frequently Asked Questions About Apple Houston Galleria
What products can I find at Apple Houston Galleria?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Houston Galleria.
What services does the Genius Bar at Apple Houston Galleria offer?
The Genius Bar provides technical support and repair services for Apple products.
What are the regular store hours for Apple Houston Galleria?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Apple Houston Galleria open on holidays?
The store is closed on some holidays such as November 27 and December 25; however, it has special hours on other holidays, like opening from 8:00 AM to 9:00 PM on November 28.
Does Apple Houston Galleria offer in-store pickup and delivery?
Yes, the store offers both in-store pickup and delivery services.
Is the Apple Houston Galleria store accessible for people with disabilities?
Yes, it has a wheelchair-accessible entrance to accommodate customers with disabilities.
Can I pay with mobile NFC or debit card at Apple Houston Galleria?
Yes, the store accepts payments via debit cards and mobile NFC methods.
What nearby stores can I visit after shopping at Apple Houston Galleria?
You can visit nearby stores such as Prada for clothing, Eddie Bauer for sporting goods, and Wilson Sporting Goods for sportswear.
Are there any nearby dining options close to Apple Houston Galleria?
Yes, you can enjoy meals at nearby restaurants like Lyfe Bites and Pinkberry Houston Galleria.
Which nearby businesses can assist with computer repair besides Apple Houston Galleria?
On Site Computer Solutions, located nearby, offers IT services and computer repair.