Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
1,968 reviews
5 stars
973
4 stars
233
3 stars
126
2 stars
90
1 star
546
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unprofessional behavior.
Wait Times
Many customers experienced long wait times, often exceeding their scheduled appointments, leading to frustration.
Staff Knowledge
While some employees are noted for their knowledge and helpfulness, others are criticized for lacking expertise and being dismissive.
Store Environment
The store is generally described as clean and well-organized, but can become chaotic and crowded during busy times.
Product Issues
Several customers reported receiving incorrect products or experiencing issues with their purchases, leading to dissatisfaction.
- AZAdrian Zaharia1 day ago2.0I was planning to buy an iPhone and iPad. I left work early so I can have time to spend some time in the store and check them out. I got there and I asked the staff to let me use the restroom first and then to show me the products. I was instructed to go to use the restroom in the next door store. I’m not spending thousands of dollars in the next door store so why would I use their restroom. Needless to say that I went home and use my own restroom. It seems like Apple completely forgot how to treat their customers. We are just the idiots who spend their hard earned money on their products. At this price point I’m strongly considering buying a different brand. So Apple, good bye forever, maybe.
- RMRussell MeachamNov 17, 20255.0One of the best experiences I’ve had at an Apple Store. I was upgrading my old iPhone 12 pro Max to the new iPhone 17 pro max. I bought the phone, transferred everything over and I was still in and out in about 20 minutes. Everyone there was really helpful too. I will make the drive over here from now on. (Something else I want to add but it shouldn’t affect the review of my in store experience, I called ahead to see if they had a purple tech woven case for the 17PM and they said they were fully in stock but when I went there 30 minutes later it wasn’t in stock at all. Kind of annoying but my in store experience was still great.👍 )
- JCJuliana ChenNov 9, 20252.0Located in a busy area with limited parking. I made an appointment for a battery change on Saturday at 5:45. I was checked in right away, but had to wait a bit before someone could help me. Then I was told the service department was backed up and my phone wouldn’t be ready until the next day, or I could come back another time since a battery was already reserved for me. I came back the next day to drop off my phone and had to wait again before someone took it. It took a little over an hour to finish, and I waited a few more minutes for them to bring my phone back. Overall, a lot of waiting at this location.
- ESEva SOct 26, 20255.0Amazing service and attention to their clients. Thank you Andrew for your assistance and man, you have some beautiful eyes young man! 😁
- CDCatherine DoOct 15, 20251.0My husband and I had an appointment to pick up a phone here, and we still ended up waiting two and a half hours. Despite the store being empty at the time and several staff members being free, no one assisted us. After that, they misunderstood my husband, causing yet another delay. We didn't come here to just sit around; we have other important things to do, and we went out of our way to come here just for one phone. They kept putting us off with 'just 10 or 20 more minutes,' only to make us wait again. It was a truly awful and utterly time-wasting experience.
Frequently Asked Questions About Apple Highland Village
What products can I find at the Apple Highland Village store?
You can shop for iPhone, Mac, Apple Watch, iPad and more at the Apple Highland Village store.
What services does the Apple Highland Village provide?
The store offers technical support at the Genius Bar and assistance from Specialists to answer your questions and help set up your devices.
What are the operating hours for Apple Highland Village?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM, with some holiday hour variations.
Is Apple Highland Village accessible for wheelchairs?
Yes, Apple Highland Village has a wheelchair accessible entrance.
Does Apple Highland Village offer in-store shopping and pickup options?
Yes, the store offers in-store shopping as well as in-store pickup.
Can I get my Apple products repaired at this location?
Yes, Apple Highland Village provides service and repair for your Apple products.
Does Apple Highland Village provide free Wi-Fi to customers?
Yes, free Wi-Fi is available to customers at Apple Highland Village.
What nearby places can I visit before or after shopping at Apple Highland Village?
You can visit Sprinkles, a bakery and cupcake shop nearby, or enjoy a meal at Up Restaurant, a seafood restaurant close to Apple Highland Village.
Are there other retail stores near Apple Highland Village to explore?
Yes, nearby retail stores include White House Black Market for women’s clothing, Crate and Barrel for home decor, and Marmi Shoes for footwear and accessories.
How can I reach Apple Highland Village using local transit or landmarks?
Apple Highland Village is located at 4012 Westheimer Road, Houston, TX, close to popular spots like Restoration Hardware and Paper Source, making it easy to find when exploring the Highland Village shopping area.