I purchased a brand new 65in tv from this location on February 26! When I opened the tv days later I realized there were key components missing, like the power cord, remote, stand legs and tv guide! I immediately notified Best Buy. Finally they give me just a power cord, I get home plug the tv in, it comes on, the whole screen is broken. I’ll post a photo below. I called them again just for them to tell me I’m outside of their 15 day policy for returns/exchanges, despite the item being defective and not usable from the start. I am requesting a full refund or replacement for this defective product!! I have also contacted the BBB to help handle this matter. This store is being very unreasonable and I refuse to let them get away with this!!! The tv was not cheap and I don’t like wasting money!!
AG
Asbel Garza
Mar 17, 2026
5.0
Found my breville Bambino! Everyone else was out of stock, Target, Walmart. Their inventory wasn’t accurate. Not Best Buy! They always have good service and their inventory is accurate!
LZ
Leo Zavala
Feb 27, 2026
2.0
I came to do a pickup order up order and my wallet got stolen in the parking lot and the employees didn’t want to help out they to focus on themselves not care about customers I asked to employee to review the camera in the parking lot and she wouldn’t help and the store manager helped but I couldn’t get info because I had to file police report so I gave the police my info so the employees need to do better jobs on cameras
What products and services can I find at Best Buy in Houston at 510 Gulfgate Center Mall?
Best Buy offers TVs, computers, appliances, and more with expert advice, Geek Squad support, and same day pickup.
What are the operating hours for Best Buy at Gulfgate Center Mall?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at Gulfgate Center Mall offer curbside pickup?
This Best Buy location offers curbside pickup services for customer convenience.
Can I get my electronics repaired at Best Buy in Houston?
Yes, Best Buy at this location provides service and repair support through Geek Squad.
What payment methods are accepted at Best Buy in Gulfgate Center Mall?
They accept debit cards and checks; cash-only payments are not required.
Does Best Buy at Gulfgate Center Mall recycle electronics?
Yes, this store participates in electronics recycling programs.
Are appointments required to shop in store at Best Buy?
No, appointments are not required; customers can visit during regular hours for in-store shopping.
Where is Best Buy located within Houston?
Best Buy is located at 510 Gulfgate Center Mall, Houston, TX 77087.
What nearby places can I visit around Best Buy at Gulfgate Center Mall?
Nearby places include Shoe Carnival for footwear, Party City for party supplies and costumes, and H-E-B grocery store for food and bakery needs.
How can I use nearby transit or landmarks to find Best Buy at Gulfgate Center Mall?
You can navigate via nearby landmarks such as Marshalls Gulfgate shopping center or visit the Kelsey-Seybold Clinic close by for directions to Best Buy.
What other electronics or mobile phone services are nearby Best Buy at Gulfgate Center Mall?
Nearby electronics and mobile phone stores include Geek Squad for technical help, Boost Mobile, Cellular & More Inc, and Cricket Wireless Authorized Retailer for mobile needs.
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