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Apple Willowbrook Mall

3.7
(1410 reviews)

Business Details

2000 Willowbrook Drive, Houston, TX
77070, United States
(281) 571-4400
https://www.apple.com/retail/willowbrookmall

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Willowbrook Mall
2000 Willowbrook Drive, Houston, TX
77070, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 6:00 PM

Reviews

3.7
1,410 reviews
5 stars
732
4 stars
211
3 stars
100
2 stars
58
1 star
309
  • JP
    Julapong Phunglakchai
    Mar 30, 2026
    1.0
    Bad services Do not go to this store. They don’t care after sales service. They just want to sell only.
  • RR
    Randy M (Randy)
    Mar 25, 2026
    2.0
    It's very typical to have a packed store at Apple and I understand waiting while employees help other customers. It's also kind of rude to loudly annouce in front of everyone that your card is declined when paying for a service; in my case I was having issues as Chase was labeling my attempted purchase as fraud. It took me having to show that alert to the employee for him to realize that banks may think someone may be using your account. Upon resolving the fraud notice, my card was charged without issue. Be considerate and respectful of different situations, don't look down and demoralize.
  • DZ
    Danny Zanetti
    Mar 18, 2026
    1.0
    I did not have a good experience here. I came to the store to pick up an online order. There were many employees standing around speaking to each other, and none even made eye contact with me. I had no idea where to go, or who to speak to. I had to grab a random employee’s attention as he was walking to the storage room in the back. There were two employees at the genius bar speaking to each other, and I stood right next to them, not even a slight glance at me. This was right at opening around 11 AM on a Tuesday
  • AV
    Alex V
    Mar 13, 2026
    1.0
    Useless store. Spent a total of 6 hours driving back and forth twice, giving them my phone to fix it waiting there, only to find out they dont have the parts to fix my iphone and that I have to come back THRID TIME to bring it for repairs, no ETA on the replacement part. this is a joke, after paying almost $ 20 a month for apple care to deal with this nonsense
  • AS
    Aaron Syon
    Mar 11, 2026
    1.0
    I came there for one issue and instead of them helping me they told me they can’t do anything. They’re a manager and send his Henchman Wyatt to kick me out I guess that Apple Store get a new plantation

Frequently Asked Questions About Apple Willowbrook Mall

What products can I find at Apple Willowbrook Mall?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Willowbrook Mall.

What services does the Apple Willowbrook Mall offer?

Apple Willowbrook Mall offers technical support at the Genius Bar and assistance from Specialists to help you set up your devices.

Brand Certified Facts from Apple Willowbrook Mall

This information is certified by Apple Willowbrook Mall and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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