Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Horizon City, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
279 reviews
5 stars
229
4 stars
11
3 stars3
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly mentioning individuals like Julio, Rafael, and Victor for their outstanding service.
Staffing Issues
Several reviews highlighted long wait times due to insufficient staffing, especially during busy hours, leading to customer dissatisfaction.
Mixed Experiences
While many customers reported positive experiences, there were significant complaints about unprofessional behavior and poor service from certain staff members, leading to frustration.
Product Knowledge
Customers appreciated the knowledge and assistance provided by staff when selecting products and services, although some felt misled about pricing and plans.
Store Environment
The store's atmosphere was generally described as welcoming, but some customers experienced issues with staff engagement and attentiveness.
- CGcarlos gomezOct 31, 20255.0Went there for some assistance, Allegra helped me through the whole process, she was great, absolutely recommend, great staff
- JRJorge RiosSep 12, 20255.0Had a amazing experience here at Verizon with Celeste she was professional will definitely come back.
- WDWilfred DaughertryJul 17, 20255.0Very helpful
- TWT E (W)Jul 16, 20251.02x they ordered the non 500g phone. And offered nothing to make amends. And I'm stuck with an overpriced screen protector etc and 50 dollar restock. I would not recommend using this store. Absolutely unprofessional
- EGErik GarciaJun 23, 20253.0Previous experiences have been great and the customer teams have been very professional and courteous. If I wpuld recommend something is to have a minimum of 2 personnel during the afternoons. I had to wait 3 hours to get some assistance as the only person there was focused on a single customer
Frequently Asked Questions About Verizon
What products does Verizon in Horizon City offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at the Verizon store?
The store carries brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Verizon in Horizon City?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Horizon City offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment options are accepted at this Verizon store?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services are available at Verizon in Horizon City?
The store offers services such as new lines, upgrades, new devices, and accessories.
How can I contact the Verizon store in Horizon City?
You can call them at +1 915-249-4303 or email Info@victra.com.
Are there other mobile phone stores near Verizon in Horizon City?
Yes, nearby mobile phone stores include T-Mobile Authorized Retailer, AT&T Store, Cricket Wireless Authorized Retailer, and Sam's Wireless Phone Repair.
What dining options are available near the Verizon store?
Nearby dining includes McDonald's, Sakura Ramen, JJs Eastside Tavern, The Pig Pen BBQ & Spirits, Horizon Star Bakery, Teriyaki House, Champions Burger, El doggy, and NutriZn.
Are there any useful nearby services for customers visiting Verizon?
Yes, customers can visit Murphy USA gas station, Workforce Solutions Borderplex for employment services, or Dynamix Auto Body & Paint nearby, providing convenience before or after their visit to Verizon.