Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Horizon City, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
281 reviews
5 stars
230
4 stars
11
3 stars3
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised staff for being helpful and knowledgeable, others reported unprofessional behavior and poor service experiences.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of specific staff members, particularly praising individuals like Rafael and Julio for their assistance.
Wait Times
Multiple reviews mentioned long wait times for service, with some customers expressing frustration over being ignored or having to wait excessively.
Mixed Experiences
Overall, customer experiences varied significantly, with some expressing satisfaction and others feeling dissatisfied with the service and support received.
- SFsandra floresDec 18, 20251.0I do not recommend this store at all. They seriously need better training in customer service and respect toward customers particularly if Jackie is working.
- AAAlex AriasDec 7, 20255.0Celeste was very knowledgeable and was very nice and answered every question and made it a quick and easy process! Would highly recommend!!!
- CNChris NavarroNov 28, 20255.0their rep Paulina made my experience of switching careers so easy and she was super nice too! Definitely recommend coming to this store for important changes, they really do take care of you !
- CGcarlos gomezOct 31, 20255.0Went there for some assistance, Allegra helped me through the whole process, she was great, absolutely recommend, great staff
- JRJorge RiosSep 12, 20255.0Had a amazing experience here at Verizon with Celeste she was professional will definitely come back.
Frequently Asked Questions About Verizon
What products does Verizon in Horizon City offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at the Verizon store?
The store carries brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Verizon in Horizon City?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Horizon City offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment options are accepted at this Verizon store?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services are available at Verizon in Horizon City?
The store offers services such as new lines, upgrades, new devices, and accessories.
How can I contact the Verizon store in Horizon City?
You can call them at +1 915-249-4303 or email Info@victra.com.
Are there other mobile phone stores near Verizon in Horizon City?
Yes, nearby mobile phone stores include T-Mobile Authorized Retailer, AT&T Store, Cricket Wireless Authorized Retailer, and Sam's Wireless Phone Repair.
What dining options are available near the Verizon store?
Nearby dining includes McDonald's, Sakura Ramen, JJs Eastside Tavern, The Pig Pen BBQ & Spirits, Horizon Star Bakery, Teriyaki House, Champions Burger, El doggy, and NutriZn.
Are there any useful nearby services for customers visiting Verizon?
Yes, customers can visit Murphy USA gas station, Workforce Solutions Borderplex for employment services, or Dynamix Auto Body & Paint nearby, providing convenience before or after their visit to Verizon.