Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5219 Wesley St. in Greenville, TX 75402
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
406 reviews
5 stars
331
4 stars
25
3 stars
11
2 stars5
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported excellent and friendly service from staff members, with many specific mentions of helpful employees like Misty, Derrick, and Shannon.
Staff Knowledge
Many reviews highlighted the staff's knowledge and ability to assist with technical issues and product information, contributing to positive experiences.
Inconsistency
Some customers experienced inconsistent service, with reports of unhelpful staff and long wait times, indicating a need for better training and management.
Store Management
Positive feedback was given regarding the new management, with customers noting improvements in service and staff behavior compared to previous experiences.
- DMdesigning mimiJan 4, 20265.0The employees at this store are very helpful and knowledgeable. I will continue to utilize this location for all of my Verizon needs.
- KBkenzie barkerJan 2, 20265.0misty was great! very speedy and efficient service. talked us through everything and set us up with a phone and and screen protector. was greeted the second we stepped foot in the store, great customer service and very personable.
- KMKristal MottDec 23, 20251.0I have had to use this location several times and have only ever had 1 good experiance here. I went in a few days ago after being sent the wrong phone and spending hours on the phone verifying that this specific location would be able to take the phone and I was assured there would be no issue. I go to take it back and the 2 guys that were working were sitting back doing nothing, and when I told them what the situation was, they refused to help me. I again told them the rep assured me there would be NO issues and he just told me no, the wouldnt help me. They could have made a phone call.... They could have reached out to a supervisor or manager since I had been given verification from customer service, but they just wanted to sit there and do nothing, not offering any help other than "go to Rockwall" I'm not driving an hour from my house to do something that they very well could have done with a little bit of actual work!! You know what they are getting paid to sit there and do..... I will NEVER go back to this store! I'd rather take my business to the store in Sulphur Springs! They at least actually have all phones in stock!! This one NEVER has any of the Google phones!!! EVER!!!! This is why I do all of my stuff online.
- SDShaun DavisDec 14, 20253.0The people that work at this store is always changing! When I went in to go over my bill and fix my tablet I got lackluster service. The workers were all gathered around talking and when I the customer came in, they looked like they weren't happy to see me. The first guy introduced himself, but couldn't fix my problem so he quickly went and got another guy. Now the second guy did fix the problem, but it seemed like he just did it because he had to. That's why I have rated them a three. Just okay service.
- DDDanielle DavisDec 11, 20252.0Staff was friendly as most places that work for commission are. The sales rep I had did not even bother to look at my address to verify service was available for my area. Turns out, Verizon is not covered in my area. After 2 hours in the store, I also was shooed out to figure out how to transfer all data from one phone to the other. Took 10 hours which that was also never told to me. So after everything and switching phones and carriers which increased my bill, I had to go to TMobile and get home internet so my new Verizon phone would work. I’m disappointed because the sales guy who was also he store manager should have done his due diligence and made sure service would work. I’ve had to make multiple trips to Verizon to get all this figured out. Very unhappy
Frequently Asked Questions About Verizon
What are the business hours of Russell Cellular in Greenville, TX?
Russell Cellular in Greenville, TX is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Greenville, TX?
Russell Cellular is located at 5219 Wesley St, Greenville, TX 75402.
What brands does Russell Cellular carry?
Russell Cellular carries Verizon, Samsung, Google, Apple, Motorola, and LG products.
Does Russell Cellular offer in-store and curbside pickup services?
Yes, Russell Cellular offers both in-store pickup and curbside pickup services.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Is Russell Cellular accessible for individuals with disabilities?
Yes, the store has a wheelchair accessible entrance.
Can customers access Russell Cellular services without making an appointment?
Yes, Russell Cellular does not require appointments for services.
Are there any nearby food options around Russell Cellular in Greenville?
Yes, nearby food options include Popeyes Louisiana Kitchen, Jovito's Taqueria, Los Carreons, Pizza Hut, Texas Cafe Diner, Wingstreet, Mariachi Mexican Bar and Grill, and Sweetie's Donuts, where customers can grab a meal before or after visiting.
What other retail stores are near Russell Cellular that customers might find useful?
Nearby retail stores include Harbor Freight Tools, Cavender's clothing store, Rent-A-Center, and Atwoods department store providing a variety of shopping options around Russell Cellular.
Are there any health or medical services near Russell Cellular?
Yes, Wesley Dental, Brent Wehner DDS, Norman J Hall DC, and Integrity Urgent Care are nearby health and medical services accessible to customers in the area.