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Mixed reviews on customer service; some employees received high praise for their helpfulness and friendliness, while others were criticized for being rude or unhelpful.
Employee Performance
Several employees, particularly Emily, Sonia, and Aalyea, were highlighted for their exceptional service and knowledge, contributing positively to customer experiences.
Store Operations
Customers expressed frustration with long wait times and issues with store management, including lack of staff availability and poor communication.
Product Availability
Some customers noted dissatisfaction with the availability of products, particularly phone cases and specific phone models.
GS
Gary Stewart
6 days ago
1.0
Just a reminder this phone store location is rated low for a reason absolutely awful service and donāt car about the customer at all I always buy my iPhones in cash in full up front and always an issue.
RD
Rogelio Duran
Dec 27, 2025
1.0
Horrible experience.š
I went to buy an I phone 17 and the store assistance ordered me an I phone air. I had hell getting ahold of any one who could help. The store manager was never there and the only person there to help was the person who created the problem. Finally after 3 weeks the issued was resolved. Not through kricket greenvill or the cricket assistance in India on the phone, but through progressive leasing.
This is just part of the ordeal,it gets worst. š®āšØ
DW
Dawn Walker
Dec 21, 2025
5.0
Sonia was very patient and kind
VV
Vanessa
Nov 26, 2025
1.0
I paid cash. My total was $50 & I gave her $60. She gave me $5 in change when I was supposed to get $10. She didnāt put in the computer that I paid $60 she put exact cash so it doesnāt reflect on the receipt luckily I pay attention and always ask for receipts. When I turned around and came back she threw the money on the counter and said sorry. I want to believe it was a mistake but I thought Iād put it out there in case it happens again. Again it was only $5 but just lookout.
JM
Jorge A Dominguez m
Nov 5, 2025
3.0
Buena ubicación buena atención local modesto para una compaƱĆa como Cricket