Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Grapevine for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
210 reviews
5 stars
116
4 stars
29
3 stars
11
2 stars
11
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being unhelpful or rude.
Staff Knowledge
Several customers noted that staff members were knowledgeable and provided effective solutions, but there were also complaints about misinformation and pressure tactics.
Wait Times
Many customers expressed frustration with long wait times and lack of acknowledgment upon entering the store.
Sales Practices
There were complaints about aggressive sales tactics and upselling, leading to dissatisfaction among customers.
Overall Experience
While some customers had positive experiences and praised specific employees, others reported feeling ignored or pressured, leading to a decline in overall satisfaction.
- LBLeonardo BonomiNov 26, 20251.0Terrible customer service - do not recommend at all
- RHRami HajeerNov 24, 20251.0Bad branch, I sat and waited for an hour and a half.
- HPHudson PowellOct 28, 20255.0Eric was amazing - he went above and beyond to accomplish everything I needed to do. He made a complicated process seem exceptionally easy and took care of all my needs swiftly and professionally. He deserves more recognition.
- GAGriselda A.Oct 12, 20255.0Stephanie and Abdul were phenomenal! We went in for a service issue/technical problem on our business account and they were so helpful. Stephanie and Abdul went above and beyond to make sure our problem was fixed and our needs were met. We were having trouble with the self-service options online and over the phone as they are unfortunately closed on Sundays. We came in and were traveling from out of town and had to Uber here and so glad we went the distance. They really turned our frown upside down! Highly recommend this location and their staff.
- DWD WadeOct 11, 20255.0I would like to give a big thank you to this store for Verizon representative Eric for assisting me greatly when my phone was stolen at the State Fair of Texas . Eric used his tech savy skills to go above and beyond with restoring my data to my replacement device. He made sure I left the store equipped with protecting my phone and advising me how to operate my phone for backing up data. He was patient and understanding. He made sure I was satisfied with Verizon support. The store manager was helpful and showed concern with ensuring my Verizon needs were addressed. I would recommend stopping by this store for your Verizon support and services.
Frequently Asked Questions About Verizon
What services does the Verizon store in Grapevine offer?
The Verizon store in Grapevine offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and mobile hotspots.
What are the operating hours of the Verizon store in Grapevine?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Grapevine?
It is located at 1400 William D Tate Ave, Grapevine, TX 76051, USA.
What are the available options for ordering and receiving products from this Verizon store?
You can order online with options including in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Which brands of smartphones does the Verizon store carry?
They carry the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
Does the Verizon store in Grapevine accept multiple payment methods?
Yes, the store accepts checks, debit cards, and mobile NFC payments; it does not require cash only.
What languages are spoken at the Verizon store in Grapevine?
The store staff can assist customers in English and Spanish.
Which nearby restaurants can I visit before or after shopping at Verizon in Grapevine?
Nearby dining options include Jack in the Box, Jimmy John's, Arby's, Wendy's, Grimaldi's Pizzeria, Ferrari’s Italian Villa & Chop House, Jason's Deli, and In-N-Out Burger.
Are there coffee shops close to the Verizon store in Grapevine?
Yes, you can visit Starbucks nearby for coffee, smoothies, and light refreshments.
What other mobile phone stores are near the Verizon store in Grapevine?
Nearby mobile phone stores include AT&T Store and another Verizon location in the area.