Best Buy

4.3
2889 reviews
Best Buy Logo
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Business Details

1515 W State Hwy 114, Grapevine, TX
76051, United States
(817) 442-9912
https://stores.bestbuy.com/tx/grapevine/1515-w-state-hwy-114-148.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1515 W State Hwy 114, Grapevine, TX
76051, United States

Hours

Reviews

4.3
2,889 reviews
5 stars
1,740
4 stars
649
3 stars
214
2 stars
78
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customer service experiences were mixed; many praised staff for being helpful and knowledgeable, while others reported rude or unhelpful interactions.

Product Knowledge

Several customers highlighted the staff's expertise and ability to assist with product selection, though some noted instances of employees lacking knowledge.

Order Fulfillment Issues

There were multiple complaints regarding order fulfillment, including delays, incorrect information about stock availability, and issues with returns.

Store Environment

The store was generally described as clean and well-organized, but some customers found it difficult to find assistance when needed.

Pricing and Policies

Customers expressed frustration with return policies and pricing discrepancies, particularly regarding price matching and non-returnable items.
  • DT
    Danny Tang
    3 days ago
    1.0
    Pretty disappointed by the lack of response and help. I chatted in, called phone support , and even called this store. I was shipped a product, received the wrong product and was told I would be compensated for the incorrect item, but when I arrived, I was told no, and they couldn't help me further.
  • JT
    Jordyn T.
    Jan 4, 2026
    5.0
    Michael was such a great help! I walked in needing a new action camera for my upcoming cruise. Michael thoroughly gave me the comparison across different cameras so that I could figure out which one best suited my needs. The camera he suggested also came with a bundle so that I got the best bang for my buck. On my cruise now and very happy with my purchase. Thank you Michael!!!
  • MM
    Maverick
    Jan 2, 2026
    5.0
    Went and got a zagg screen protector for z fold 7. The purchase peice and install was 50% lesser than actually buying from zagg. The warranty still works with zagg themselves or any best buy.
  • EW
    EG W
    Dec 30, 2025
    5.0
    Highly recommend. Professional, knowledgeable staff. Informative, not pushing. Appreciate the friendly attentive service. Fair prices. Geek squad service is terrific.
  • TR
    Thee “Erwin Jackson” Reaction
    Dec 27, 2025
    5.0
    Angel (Cashier & Customer Service) and Kaleb (MOD) at Store Location 148 will always have my business. Their customer service was outstanding. They truly went above and beyond to take care of me when I was feeling a bit frustrated about some products I had. They were patient, understanding, and took the time to educate me thoroughly, which made a big difference. Their warranty program is A1, and the way they explained everything gave me complete confidence. Thank you, Kaleb and Angel, for the excellent service at Store 148.
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Frequently Asked Questions About Best Buy

What products and services does Best Buy in Grapevine offer?

Best Buy in Grapevine offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.

What are the operating hours of Best Buy in Grapevine?

Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.