Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.
Sales Experience
Customers reported positive experiences with sales representatives who were attentive and efficient in helping them choose products.
Store Environment
Some customers noted issues with the store's temperature and wait times, indicating a need for improvement in these areas.
Product Availability
Several reviews mentioned a limited selection of phones and accessories, leading to dissatisfaction among customers.
Billing Issues
A few customers expressed frustration with unexpected charges and billing discrepancies, indicating a need for clearer communication regarding costs.
MP
MIchelle Poligala
6 days ago
5.0
The staff was amazing! Helpful in setting up my new phone. These two gals really know their stuff. Even gave a recommendation for lunch, since I was from out of town. I live in Winnsboro and will always go back to them. Hard to find helpful friendly people these days.
DS
Debra Spinney
Feb 5, 2026
5.0
They verified a question I had about knowing if I completed the delete all on my damaged device.
SN
Steve Nye
Jan 28, 2026
5.0
My wife and I both enjoy the experience of shopping at the Gilmer Verizon store. Tessa was our salesperson and was very helpful in selecting the items that we needed.
CC
Charli Caraway
Dec 1, 2025
5.0
Amazing service!!! It was so obvious they had the customer's best interest at heart.
BH
Brittany Hancock
Oct 30, 2025
5.0
Very fast and easy getting a new phone both women were really helpful!
What are the store hours for the Verizon store in Gilmer, TX?
The Verizon store in Gilmer, TX is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Gilmer?
The Verizon store is located at 1103 US Highway 271 N, Suite A, Gilmer, TX 75644.
Can I pick up my online order in-store at this Verizon location?
Yes, in-store pickup is available at the Gilmer Verizon store.
What brands of mobile phones and accessories does Russell Cellular in Gilmer offer?
Russell Cellular offers phones and accessories from brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Does the Gilmer Verizon retailer accept credit card payments?
Yes, they accept American Express, Visa, MasterCard, Discover, and also accept cash payments.
Is an appointment required to visit the Verizon store at Gilmer?
No, appointments are not required to visit or shop at this location.
What services does Russell Cellular offer at the Gilmer location?
They offer wireless service, mobile service, home phone service, and home internet.
How can I schedule service or check my account for Verizon Gilmer?
You can schedule service or manage your account using the My Verizon app, available at the Apple App Store, or visit their quick link: https://m.vzw.com/naR38wFT?locationcode=P358601.
What nearby financial services can I visit after shopping at Russell Cellular in Gilmer?
Nearby financial services include World Finance for loans, East Texas Professional Credit Union, and Austin Bank for banking and credit needs.
Are there any nearby dining options around the Verizon store in Gilmer?
Yes, you can visit Chayo's in Gilmer, a Mexican and Latin American restaurant, conveniently located nearby for a meal before or after your visit.
What nearby places of interest can a customer visit in Gilmer after their Verizon store appointment?
Customers can visit Anytime Fitness for a workout or Redemption Worship Center for religious services, both located near the Verizon store.
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