Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at
Gilmer, TX 75644
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
217 reviews
5 stars
175
4 stars
19
3 stars
6
2 stars
5
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Kimberly, Mandy, and Kaye going above and beyond.
Product Availability
Several reviews noted a limited selection of phones and accessories, leading to customer dissatisfaction.
Mixed Experiences
While many customers had positive experiences, there were also complaints about long wait times and some staff being unhelpful or rude.
Billing Issues
A few customers expressed frustration over unexpected charges and billing discrepancies, indicating a need for clearer communication regarding costs.
Store Environment
Some customers reported uncomfortable conditions in the store, such as high temperatures, which affected their overall experience.
- BHBrittany HancockOct 30, 20255.0Very fast and easy getting a new phone both women were really helpful!
- JWJimbo WilliamsSep 25, 20255.0Upgrading a phone is never fun. Kimberly at the Gilmer store tho however made it a great experience. She knows her stuff, knows how to get you the best deal and knows how to take care of her customers. Upgraded my phone, upgraded my iPad, added a new line and she still saved me 60.00 a month. Need a phone? Go see Kimberly!! Great experience!
- DRDavid A RoachSep 15, 20255.0Mandy was very helpful. She went above and beyond to make sure that I was pleased with my new phone and knew how to operate it.
- TGTasha GasparAug 20, 20255.0Awesome customer service!
- SMStacy McMahanAug 4, 20255.0The women were incredibly helpful, going above and beyond to resolve our internet and cell phone issues. I must add that they have the patience of saints.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Gilmer, TX?
The Verizon store in Gilmer, TX is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Gilmer?
The Verizon store is located at 1103 US Highway 271 N, Suite A, Gilmer, TX 75644.
Can I pick up my online order in-store at this Verizon location?
Yes, in-store pickup is available at the Gilmer Verizon store.
What brands of mobile phones and accessories does Russell Cellular in Gilmer offer?
Russell Cellular offers phones and accessories from brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Does the Gilmer Verizon retailer accept credit card payments?
Yes, they accept American Express, Visa, MasterCard, Discover, and also accept cash payments.
Is an appointment required to visit the Verizon store at Gilmer?
No, appointments are not required to visit or shop at this location.
What services does Russell Cellular offer at the Gilmer location?
They offer wireless service, mobile service, home phone service, and home internet.
How can I schedule service or check my account for Verizon Gilmer?
You can schedule service or manage your account using the My Verizon app, available at the Apple App Store, or visit their quick link: https://m.vzw.com/naR38wFT?locationcode=P358601.
What nearby financial services can I visit after shopping at Russell Cellular in Gilmer?
Nearby financial services include World Finance for loans, East Texas Professional Credit Union, and Austin Bank for banking and credit needs.
Are there any nearby dining options around the Verizon store in Gilmer?
Yes, you can visit Chayo's in Gilmer, a Mexican and Latin American restaurant, conveniently located nearby for a meal before or after your visit.
What nearby places of interest can a customer visit in Gilmer after their Verizon store appointment?
Customers can visit Anytime Fitness for a workout or Redemption Worship Center for religious services, both located near the Verizon store.