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Brand Certified

Verizon

4.1
(547 reviews)

Business Details

(972) 795-0610

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5255 N. President George Bush Hwy in Garland, TX 75040

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
5255 N President George B, Garland, TX
75040, United States

Hours

Reviews

4.1
547 reviews
5 stars
386
4 stars
32
3 stars
21
2 stars
15
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some praised staff for being helpful and knowledgeable, others reported rude and unhelpful interactions.

Staff Knowledge

Several customers highlighted the expertise of specific employees like AB and Lexi, but others expressed concerns about the overall knowledge of the staff.

Sales Practices

Multiple reviews indicated issues with sales practices, including misleading information about promotions and billing.

Store Management

The performance of management received mixed feedback, with some praising managers for their assistance while others criticized them for poor service and handling of issues.
  • MD
    Menta Des
    6 days ago
    1.0
    Vincent is the worst person. He is charging three fold compared to the same deal I found from Verizon over the phone. I also evaluated his two fold sales taxe charges compared with another local store 6 miles away. This guy is making up sales taxes that needs to be investigated.
  • NY
    Natalie Young
    Feb 13, 2026
    1.0
    The staff was not pleasant, they didn’t see like they wanted to be there or wanted to be of assistance. They were cold and distant, and acted like when I came into the store they couldn’t be bothered to help and I had to ask them who could help me with my upgrade.
  • ZZ
    Zalen
    Feb 11, 2026
    5.0
    Really great and outstanding customer service
  • NT
    nhuan tran
    Feb 10, 2026
    1.0
    This store ( the manager Alex ) very dishonest , scammer is probably what I would call .. they will offer you so you could switch and sign their contract , all Promotional credit for porting number never get applied after two billing cycle and you will get stuck with crazy bill .. abd it would be too late to return … stay away from them
  • NK
    Nicholas Knapp
    Feb 3, 2026
    5.0
    Staff was helpful and got what we needed done . Was able to work through issues and concerns easily .

Frequently Asked Questions About Verizon

What types of products does Verizon Garland 2, TX offer?

Verizon Garland 2, TX offers Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.

What are the store hours for Verizon Garland 2, TX?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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