Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,705 reviews
5 stars
2,123
4 stars
836
3 stars
340
2 stars
128
1 star
278
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees who provided exceptional service.
Product Knowledge
While some employees were noted for their expertise, there were instances where staff lacked knowledge about products, leading to customer frustration.
Store Experience
Customers appreciated the clean and organized store layout, although some found it difficult to locate items due to recent changes.
Delivery Issues
Several reviews mentioned problems with delivery and communication regarding orders, indicating a need for improvement in this area.
Pricing Concerns
Customers expressed dissatisfaction with pricing, particularly regarding price matching and perceived inflated prices compared to competitors.
- SCSonny ChambersDec 31, 20255.0Michael from Samsung was the best help I’ve ever had in this store. Absolutely the best guy to see especially if you need a Samsung phone. This guy rocked it. He knows his shit.
- BKBrittany KelleyDec 24, 20255.0Tyler is the absolute BEST employee here. I didn’t even have to go all the way in the store and he helped me with everything! People like him deserve management roles good customer service is hard to find and even harder to keep! Thank you Best Buy for hiring caring helpful employees like Tyler! Happy Holidays!
- GPGunvant aka Pat PatelDec 23, 20251.0They were unable activate my key code for webroot that I punched in Nov 2025 that is valid till Nov 2026. So I had to buy new webroot and pay extra. Never buy Webroot linked with best buy membership. It doesn't work and Greek squad couldn't resolve it even after 5 hrs of remote session
- SZsantiago zaragozaDec 19, 20251.0I reached out, like stated, just to be told what I already know they sold me the wrong warranty. The store rep had already informed me I was correct they do offer one that would just replace my device, but for the camera it is covered differently which I was never informed about that.
- CTCarlos TorresDec 6, 20251.0So I bought a TV on Black Friday LG 65” and when I brought it home I didn’t open it till Saturday night. When we open it found crack screen on the upper LH corner so I called customer service they stated I could take it back and get a replacement. So I arrived at this location and spoke with one of the GEEK Squad Managers (Armando) he looked it over and then called the closing Manager to get a second opinion they both stated that I damage the TV when clearly I didn’t I. even bought the 5 Year protection plan in my opinion it’s not worth paying the protection plan. Armando kept stating it’s there policy that they weren’t gonna be able to resale the TV and even offered to Recycle the TV they are very inexperience people i can tell I WONT BE BUYING ANYTHING AT THIS LOCATION. He even told me that they declined another tv from another buyer. Bought the same tv and it was damage these guys are a really work of art. So BEST BUY in Garland thanks and bless your heart. Called Customer Service and explained my situation they lady on the phone stated no worries sir I will start the exchange process and today on 12/6/25 I received my TV it wasn’t hard at all CLOSING MANAGER AND GEEK SQUAD MANGER DIDNT WANT TO DO THERE JOBS MAYBE BECAUSE IT WAS CLOSE TO CLOSING TIME. WONT BE SHOPPING AT garland location
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Garland?
You can shop for TVs, computers, appliances, cameras, home electronics, music, video games, and more at Best Buy in Garland.
What are the operating hours of Best Buy Garland?
Best Buy Garland is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy Garland offer in-store pickup or curbside pickup services?
Best Buy Garland offers same day in-store pickup, but does not provide curbside pickup services.
Can I get electronics repaired at Best Buy Garland?
Yes, Best Buy offers Geek Squad expert repair services and support at this location.
What payment methods are accepted at Best Buy Garland?
Best Buy Garland accepts debit cards and checks, and does not require cash-only payments.
Is there an electronics recycling service available at Best Buy Garland?
Yes, Best Buy Garland provides electronics recycling services.
What nearby services can I use before or after visiting Best Buy Garland?
Nearby you can visit the Geek Squad for IT and repair services, Batteries Plus Bulbs for lighting and battery needs, or enjoy a coffee break at Firewheel Coffee.
Are there any fitness options close to Best Buy Garland?
Yes, Garland-Firewheel Texas Fit Chicks gym is nearby if you want to visit the gym before or after your shopping trip.
Where can I get beauty and spa services near Best Buy Garland?
There are several beauty salons and spas close by, including Lily Nail Spa, InStyle Salon, and Ghena's Beauty Salon for your grooming and relaxation needs.
How can I get to Best Buy Garland if I'm visiting nearby attractions?
Best Buy Garland is located at 3171 N George Bush Fwy, easily accessible when visiting nearby places like The Home Depot or Half Price Books, making it convenient to combine errands or shopping trips.