Best Buy

Reviews

• JG

  James Garcia

  3 days ago
  1.0
  Please save yourself the worst headache ever by purchasing anything from here especially their warranties. I came in to have my joy cons replaced from my switch 2 (Console) because i have a warranty service on them. I was told i would receive my new controllers in the next two business days in which they came in but for the switch 1. I got back to the store just to be told they would escalate this issue and that they will update me, proceeded to ask me for my email & phone number. Sunday i decided to call for an update since i did not receive anything and i was finally told it will be at the store Monday. Its Monday i go to the store and now I'm told they received an email last week but since the geek squad rep has been off work she was not able to get to her email and apparently no one was cc'd but her. Not a manager, not myself but only her.. they finally sent a response back but they proceeded to tell me to wait for an update because their system is down.. I came in again today to get an update from the geek squad manager himself just to be told i have to wait another week.. apparently they tried contacting me in which i have no record of them calling me at all, mind you they have my email, phone number number and my address along with my partners information and i gave them this information 3 times.. Based on my experience, Ive found Micro Center to be a better option, especially for warranty concerns. This was a gift so i have to just go along with this rat race unfortunately.
• WJ

  William J

  Feb 19, 2026
  5.0
  Very productive and professional staff. We owe shootouts to the Geek squad and those folks who work in the computer area. We bought 2 laptops
• DH

  DeweyJohn C. Huffer

  Feb 4, 2026
  5.0
  I want to take the time to recognize an outstanding Best Buy employee named **Jasmine**, who delivered truly exceptional customer service across multiple visits, not just once, but every single time I interacted with her. Over the course of several trips to the store, Jasmine helped me with a wide range of purchases for my family, including iPads, new laptops, an Amazon Kindle, PlayStation accessories, AirPods, and various other accessories. Each visit involved different needs, questions, and decisions; and every time, Jasmine was consistently patient, knowledgeable, and genuinely invested in helping us make the right choices. What stood out most is that her level of service never dropped. Whether I was making a major purchase or coming back with follow-up questions, Jasmine treated each interaction with the same high level of care, professionalism, and attention to detail. She took the time to understand what we needed during each visit, explained options clearly, and made thoughtful recommendations without ever being pushy or rushed. Jasmine has an incredible ability to make complex or overwhelming purchases feel easy and stress-free. She remembered prior conversations, anticipated needs I hadn’t considered, and ensured that accessories, devices, and systems worked together seamlessly. Her product knowledge is excellent, but what truly sets her apart is her consistency. It’s rare to receive such outstanding service repeatedly from the same associate. Because of Jasmine, I kept coming back to the store with confidence, knowing I would be taken care of. She transformed what could have been multiple stressful shopping trips into positive, smooth, and genuinely enjoyable experiences. That kind of reliability and care builds real customer loyalty. Jasmine represents the very best of Best Buy. Employees like her don’t just help customers; they create trust and long-term relationships. I will continue to seek her out specifically for future purchases and will confidently recommend her to friends and family. Please recognize Jasmine for her exceptional and consistent service. She absolutely deserves it. Thank you for employing someone who truly exemplifies excellence in customer care.
• JJ

  Juan Medina (Jayd)

  Feb 4, 2026
  1.0
  Roadie driver or someone stole my package and Best Buy refuses to replace or refund me. Terrible place to shop for your electronics. If you have a protection plan they also charge for you to ship your device out for repair. Save a headache and just buy from Amazon and stay away from this terrible company.
• CJ

  Carol Jones

  Jan 31, 2026
  5.0
  This store has amazing customer service and mgmt. We purchased a tv from them and got the installation and set up which came from a third party company. We had issues with the delivery service, we were misled on delivery date and felt dismissed and our concerns were not heard from the third party service. We went up to the store and mgmt listened and tried their best to repair the situation. We feel like the team and mgmt at the store cares for their customers and handled the problem well.