Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Frisco, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 8049 Preston Rd.
Many customers praised the staff, particularly George and Adrienne, for their helpfulness, knowledge, and professionalism.
Efficiency
Customers frequently noted quick service and efficient problem resolution, often completing transactions in a timely manner.
Mixed Experiences
While many reviews were positive, there were some negative experiences related to high-pressure sales tactics and issues with billing transparency.
Welcoming Atmosphere
The store was described as welcoming and friendly, with staff making customers feel valued and comfortable.
LG
Laikin Guthrie
1 day ago
5.0
George was a great help in getting us set up with the best plan option that fit our needs
AA
Azizbek
Jan 23, 2026
1.0
This is terrible customer service i have see ever. Don’t go to there. Since they didn’t treat me as like customer i just left from that shop and Verizon line also
MK
Mansoor Khawaja
Jan 12, 2026
5.0
🌟 5 stars! "Amazing experience at Verizon Frisco! George was absolutely fantastic - super helpful and made our visit a breeze. Highly recommend stopping by and asking for him 😊
HA
Humberto Aragones
Jan 11, 2026
5.0
I came in on a Sunday, there was a family ahead of us. George was proficient and got us taken care of us. He was able to get us set up with our new devices, meanwhile answering any questions we had.
SG
San G
Jan 10, 2026
5.0
Jorge helped me clearly understand my account and all of my billing questions. He is extremely knowledgeable and took the time to resolve every billing issue I had. He’s a very hardworking professional who provides excellent customer service. If Jorge is assisting you at this store, you’re in great hands.