Business Details
2330 Preston Rd, Frisco, TX
75034, United States
Certified by Verizon • Mar 01, 2026
(972) 668-5790
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/texas/frisco/frisco-246310
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Frisco for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.5
398 reviews
5 stars
212
4 stars
30
3 stars
25
2 stars
20
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some employees received high praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to resolve issues effectively, particularly praising individuals like Maddie, Kimar, and Manny.
Wait Times
Many reviews mentioned long wait times, with some customers expressing frustration over delays and poor management of customer flow.
Promotional Issues
Customers reported inconsistencies and lack of transparency regarding promotional offers, leading to dissatisfaction and confusion.
- PKPranay KalluriJan 28, 20261.0Very disappointing experience at the Verizon store on Preston Road. The staff was extremely rude and unprofessional. There was no greeting or basic courtesy toward customers, and when I tried to calmly explain my situation and what I needed, the representatives were dismissive and spoke rudely. Customer service was completely lacking, and it felt like they had no interest in helping at all. This was by far my worst experience at a Verizon store. I expect much better treatment and professionalism from a company of this reputation.
- YAYasmeen AttiaJan 13, 20265.0Shout out to Pedro & Isaiah!!! I had a tricky situation and they both helped me resolve it… I’m forever thankful for them (:
- RBRishabh BhumblaDec 31, 20251.0Had a pretty bad experience in this store for my purchase, they promised on call about giving credits before buying lines and also double confirmed when we reached the store physically, that if i would buy 7+ lines. After multiple followups and talking to 3-4 managers they started comparing other types of credits on the account which were not related to the discussion and lowballed it to 40% out of it!! if you guys promise something you should honor it otherwise dont honor it in the first place. please take things in writing from these guys otherwise anyone can also go for a toss in later stages.
- YRYathin ReddyDec 31, 20255.0I had a great experience at the store. Thanks to Willie for extending his support and spending time to address our queries. He was very knowledgeable and efficiently managed our onboarding process despite many nuances. Thanks again
- XFXavier FranciscoDec 29, 20251.0I had a deeply disappointing experience with this Verizon location that I feel compelled to share. Prospective customers should exercise caution when considering promotional offers at this store. The service I received fell significantly short of acceptable standards. The representatives lacked transparency regarding promotional details and failed to enroll me in the appropriate phone plan. Critical information was not disclosed during the enrollment process, which resulted in subsequent complications. I was forced to contact Verizon customer support to address issues with my promotional plan and to resolve unexpected billing discrepancies that arose from these initial errors.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Frisco?
The Verizon store in Frisco is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which smartphones and brands are available at the Verizon Frisco store?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also features brands like Motorola, Kyocera, and TCL.
Can I schedule an appointment to visit the Verizon store in Frisco?
Yes, you can schedule an in-store appointment through Verizon’s website or the My Verizon app for a convenient visit.
What delivery and pickup options does Verizon Frisco offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
What types of plans and services does the Verizon store provide?
The store provides mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does the Verizon Frisco store accept debit cards and mobile NFC payments?
Yes, the store accepts payments via debit cards and mobile NFC, and does not require cash only payments.
What nearby dining options are available around the Verizon Frisco store?
Nearby dining spots include Wingstop for wings, Vedha's Kalyana Virunthu and Vrindavan for Indian cuisine, The Great Outdoors Sub Shop for sandwiches, and IHOP for breakfast and brunch.
Are there any fitness or recreational facilities near the Verizon store?
Yes, LA Fitness gym is located nearby for those interested in workouts, and Safesplash Swim School offers swimming lessons close to the store.
Can I combine a visit to Verizon with shopping at other nearby retail stores?
Absolutely, nearby retail options include Sears department store, Shoe Palace, Payless ShoeSource, David's Bridal, and Uberoom for event planning services.
How can nearby public places help during a visit to the Verizon Frisco store?
Customers can enjoy nearby restaurants or shopping before or after visiting Verizon, making their trip more convenient and enjoyable in the Frisco area.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: