Geek Squad

Reviews

• DZ

  Daniel Zheng

  Aug 11, 2025
  5.0
  No idea why this place is so lowly reviewed to be honest, it actually made me go to Eldorado's geeksquad first because of it but that one is severely understaffed and long wait times (although their work was finished fast) This Preston location is SO MUCH better (in my opinion). I finished getting a PSU Replacement at the El Dorado location. It still had issues and when I went back to the original store to hopefully get them to take a look at the issue, there was like a 7 person line so I came to this location and this one has soo many more geeksquad staff + chairs at the desk to sit at + they were EXTRA HELPFUL. I regret not getting their names, but shout out to the guy with the slick back hair and also the other white guy with glasses. They went above and beyond trying to find a solution for me and even if they said they couldn't help anymore at that location - the guy offered to call his boss at the other location to let them know of the situation and what fixes they could find for me, they offered to still take a look at my PC despite the other location doing the installation, etc. They just tried to find options to help solve your problem and ultimately my problem even resolved at this location. Truly blown away by the helpfulness of the team here that I had to write this review given how negative the reviews were - it almost made me skip this place entirely.
• JM

  Joshua Malmberg

  Dec 23, 2024
  1.0
  I turned in a computer to get it cleaned to help speed it up. I had done this the year before and it was fine. This time they held onto it for a while so I called to find out why it wasn’t done yet and they had messed up the motherboard somehow making it unusable and had no explanation and were recommending me to go somewhere else.
• TG

  Tammy Godwin

  Sep 10, 2021
  1.0
  ??Jose??? was not helpful at all!😡😡 I made an appointment 3 days before and drove an hour. He seemed like I was wasting his time.

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