Brand Certified
Best Buy
4.1(4326 reviews)
Certified by Best Buy • Mar 01, 2026
Business Details
3333 Preston Rd, Frisco, TX
75034, United States
Certified by Best Buy • Mar 01, 2026
(972) 712-3939
Certified by Best Buy • Mar 01, 2026
https://stores.bestbuy.com/tx/frisco/3333-preston-rd-180.html/?ref=NS&loc=ns100
Certified by Best Buy • Mar 01, 2026
About
Certified by Best Buy • Mar 01, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Mar 01, 2026
Hours
Certified by Best Buy • Mar 01, 2026
Reviews
4.1
4,326 reviews
5 stars
2,455
4 stars
938
3 stars
348
2 stars
139
1 star
446
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude or unhelpful interactions.
Product Knowledge
Some employees demonstrated excellent product knowledge, particularly in the camera department, while others were criticized for lacking expertise.
Delivery Issues
Numerous complaints about unreliable delivery and installation services, leading to frustration among customers.
Store Experience
Store layout and cleanliness received positive remarks, but there were complaints about long wait times and disorganized checkout processes.
Return Policy
Customers expressed dissatisfaction with the strict return policy and lack of flexibility in handling returns.
- SRSai R4 days ago1.0I visited this location recently with the intention of purchasing a Sony Alpha camera for a special occasion. Unfortunately, the experience was extremely disappointing. First, the store policy (or at least what I was told) prevented me from actually handling the camera to see how it felt, which is a critical part of making such a significant purchase. When I finally received help from a representative named Ken, the situation became incredibly uncomfortable. He was very dismissive of my preferences, insisting on his personal opinions rather than listening to my needs. More concerningly, his personal hygiene was highly unprofessional; he had severe bad breath and persisted in speaking directly into my face throughout the interaction. The situation was so unpleasant that I had to leave the store without the camera I had planned to buy. I am very disappointed that a professional retailer like Best Buy would allow such a poor standard of customer service and hygiene.
- RWRiri W6 days ago5.0Dan was such a great help , honestly everyone was! They greeted me at the door and helped me find the perfect camera thank you guys so much❤️
- TNtionna neilsonFeb 22, 20261.0Unfortunately products have gone down. Bought an HP Omni X and within 3 months mouse pad sticks and screen rotation happens all day due to bad driver.
- TTThe TruthFeb 16, 20261.0They do not have a phone number to call and speak with customer service. It’s a bogus number on Google. And it’s a robot. So no way to get a hold of the store
- RARick's AccountFeb 6, 20265.0I visited this store on 2.5.2026 to have the cracked screen on my Apple iPhone 17 Pro Max replaced. Best Buy is an approved Apple Service Center and I made my appointment online through the Apple website. The service tech Jason helped me at check in and I received a follow-up call and email 1 hour later when the repair was completed. I live in Frisco TX and much prefer to use a local store for my Apple product needs rather than drive to the Galleria in Dallas. This Best Buy provides excellent service and I have shopped and purchased there on numerous occasions and have always been satisfied with their staff and products.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Frisco?
Best Buy offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.
What are the opening hours of Best Buy on weekdays?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Friday.
Does Best Buy Frisco offer in-store shopping and pickup options?
Yes, Best Buy offers in-store shopping and same-day in-store pickup, but no curbside pickup.
Does Best Buy provide repair services?
Yes, Best Buy offers service and repair through Geek Squad.
Is it possible to recycle electronics at Best Buy Frisco?
Yes, Best Buy accepts electronics for recycling at this location.
What payment methods does Best Buy in Frisco accept?
They accept debit cards and paychecks; cash is not required.
How can I contact Best Buy Frisco for inquiries?
You can call them at +1 972-712-3939 or visit their Facebook page at https://www.facebook.com/524210527769550.
What nearby services can I find around Best Buy in Frisco?
Nearby you can find Geek Squad for IT and repair services, O.D. Wellness of Frisco for massage, and Seniors Helping Seniors for home health care.
Are there any pet care services near Best Buy in Frisco?
Yes, nearby pet care options include RockStar Pets, Banfield Pet Hospital, and PetSmart for grooming, veterinary care, and supplies.
What retail stores are close to Best Buy for additional shopping?
You can visit Overstock Furniture & Mattress, Ulta Beauty, Party City, and Rue 21 nearby for furniture, beauty products, party supplies, and clothing.
Brand Certified Facts from Best Buy
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Certified March 01, 2026Yext Knowledge Graph
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