Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
4,249 reviews
5 stars
2,403
4 stars
940
3 stars
347
2 stars
137
1 star
422
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the knowledgeable and helpful staff, there were significant complaints about poor customer service experiences, including dismissive attitudes and lack of assistance.
Product Knowledge
Several reviews highlighted the expertise of specific employees, particularly Ken, who provided exceptional guidance and support in selecting products.
Store Experience
Customers appreciated the cleanliness and organization of the store, but some reported long wait times for assistance and difficulties with the pickup process.
Return Policy Issues
There were multiple complaints regarding the strictness of the return policy and difficulties encountered when trying to return items.
Mixed Reviews on Pricing
Customers noted a wide range of product prices, with some feeling that prices were high, while others appreciated the availability of promotions and price matching.
- SSSunil2 days ago5.0Had an awesome experience in the camera department today. While I was checking out the cameras, a gentleman named Ken came over to help. His knowledge and insights about cameras were incredible, and he generously shared his expertise with me. I really enjoyed our conversation. If you’re looking to make a decision about cameras, I highly recommend speaking with Ken — he’s knowledgeable, patient, and truly exceptional.
- JCJessica ChristmanNov 17, 20255.0Brenden at customer service was sooo helpful and was very insightful about all the questions we had! Brooks at the register was also super helpful and went above and beyond to help us
- ASAkhil SurapuramNov 16, 20255.0I have got my dash cam hard wiring installation from here, they have done a good job. its reasonably priced $110 (including tax) for the job but other stores rip you off with $300 labor fees
- PMPatricia MondragónNov 8, 20251.0*Update: I tried to contact you on Facebook and it says the message cannot be delivered. I went to get a phone checked into the geek section. I didn’t know I needed an appointment, so the first lady helped me to set my appointment and explained that they’ll check the phone, let me know if a part needed to be changed and give me the estimate. When I came back to the appointment another lady took me in. She ran the same diagnosis that I ran in my phone at home, the one that told me to go to the store to check the phone. She did nothing else and said that I needed another phone, that I needed to replace the battery (even though the battery works perfectly fine). I feel like I just wasted my time and she was just trying to sell me a new phone.
- RRRAGHU RAMANNov 5, 20255.0We bought a dryer from Best Buy in Frisco, Texas. The salesman guided us through the sales process efficiently. The salesman also scheduled the delivery and answered all the questions satisfactorily. The delivery team came ahead of time. They installed and hauled away the old dryer. They worked diligently and explained clearly the features of the dryer. They also cleaned the dryer space really well. Definitely a great experience. Thank You Team
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Frisco?
Best Buy offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.
What are the opening hours of Best Buy on weekdays?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Friday.
Does Best Buy Frisco offer in-store shopping and pickup options?
Yes, Best Buy offers in-store shopping and same-day in-store pickup, but no curbside pickup.
Does Best Buy provide repair services?
Yes, Best Buy offers service and repair through Geek Squad.
Is it possible to recycle electronics at Best Buy Frisco?
Yes, Best Buy accepts electronics for recycling at this location.
What payment methods does Best Buy in Frisco accept?
They accept debit cards and paychecks; cash is not required.
How can I contact Best Buy Frisco for inquiries?
You can call them at +1 972-712-3939 or visit their Facebook page at https://www.facebook.com/524210527769550.
What nearby services can I find around Best Buy in Frisco?
Nearby you can find Geek Squad for IT and repair services, O.D. Wellness of Frisco for massage, and Seniors Helping Seniors for home health care.
Are there any pet care services near Best Buy in Frisco?
Yes, nearby pet care options include RockStar Pets, Banfield Pet Hospital, and PetSmart for grooming, veterinary care, and supplies.
What retail stores are close to Best Buy for additional shopping?
You can visit Overstock Furniture & Mattress, Ulta Beauty, Party City, and Rue 21 nearby for furniture, beauty products, party supplies, and clothing.