Brand Certified
Best Buy
4.1(2789 reviews)
Certified by Best Buy • Mar 01, 2026
Business Details
5299 Eldorado Pkwy, Frisco, TX
75033, United States
Certified by Best Buy • Mar 01, 2026
(214) 872-2079
Certified by Best Buy • Mar 01, 2026
https://stores.bestbuy.com/tx/frisco/5299-eldorado-pkwy-1773.html/?ref=NS&loc=ns100
Certified by Best Buy • Mar 01, 2026
About
Certified by Best Buy • Mar 01, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Mar 01, 2026
Hours
Certified by Best Buy • Mar 01, 2026
Reviews
4.1
2,789 reviews
5 stars
1,596
4 stars
607
3 stars
226
2 stars
78
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Availability
Customers expressed frustration over items being out of stock or misrepresented online, leading to disappointment during visits.
Positive Staff Interactions
Several customers praised specific employees for their helpfulness and knowledge, indicating that some staff members provide excellent service.
Return and Repair Problems
Multiple reviews detailed negative experiences with returns and repairs, particularly regarding Apple products and refund processes.
Mixed Shopping Experience
While some customers enjoyed their shopping experience and found good deals, others reported significant dissatisfaction, suggesting inconsistency in service quality.
- ARAparna Reddy2 days ago5.0We recently bought a 65 inch Samsung frame tv here and absolutely love our purchase! They were very helpful at the store in helping us find the right tv and frame. The tv itself looks beautiful in our living room and the picture resolution is perfect.
- FFfay4 days ago1.0Walked in and asked where an item was and Destiny at the front was behaving weird, making faces and laughing. She ran off while her coworker helped me.
- RWRiri W6 days ago1.0They will not help you everybody on they phone. Acting like they dont hear you asking for help. So many costumers was walking out because nobody was helping them please do better its tax szn people are ready to spend and they are not helping
- JJjayFeb 23, 20261.0Employees are a pain to deal with, making weird faces at me and honestly you should go to micro center,Best Buy never has anything in stock and everything is always overpriced, and nobody that works there know what they are talking about
- DRDavid RoweFeb 17, 20261.0Scheduled a TV install appointment a couple of weeks ago. My window today was 7a-7p. Around 2p I hadn’t heard a more specific window. Called and was told there was some kind of mixup and they rescheduled me 9 more days out. Took today off work and they refused to reimburse any of the install costs. I’m a total tech member and am very disappointed they had some kind of mixup that I only heard about when I called.
Frequently Asked Questions About Best Buy
What are the opening hours for Best Buy at 5299 Eldorado Pkwy, Frisco, TX?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer in-store and curbside pickup options?
This Best Buy offers in-store pickup but does not provide curbside pickup services.
What types of products can I shop for at this Best Buy?
You can shop for TVs, computers, appliances, cameras, home electronics, and many more electronics and appliances.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad services are available here to provide expert advice and support for your electronics and computer needs.
Does Best Buy at this location offer electronics recycling services?
Yes, this Best Buy offers electronics recycling as part of their services.
Are appointments required to shop or get service at this Best Buy?
No, appointments are not required for shopping or service at this location.
How can I reach Best Buy in Frisco, TX for inquiries?
You can contact Best Buy by calling +1 214-872-2079.
What nearby places can I visit around Best Buy at 5299 Eldorado Pkwy?
Nearby you can visit Geek Squad for computer repair, Pizza Hut for a meal, and Michaels Stores for arts and crafts supplies.
Are there any nearby dining options close to Best Buy?
Yes, Pizza Hut is located nearby, providing convenient dining options before or after your visit to Best Buy.
Can I access courier and shipping services near Best Buy in Frisco?
Yes, there is a UPS Access Point location nearby where you can pick up or send packages conveniently.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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