Best Buy

Reviews

• GK

  Genady Kaytovich

  Dec 30, 2025
  4.0
  Customer service is excellent, but the item what I got was damaged. No problem to exchange, but the new one still have some minor dent.
• MY

  Mimi Yama

  Dec 26, 2025
  1.0
  I bought a TV. While I was discussing which store to pick it up at, the cashier and another cashier exchanged glances and laughed quietly couple times. I felt really uncomfortable. The two people I was with said the same thing. I picked it up at a different store, and the service there was much better.
• AP

  Amanda Palmer

  Dec 18, 2025
  5.0
  My gf and I were very excited to get our smart watches today, and we just wanted to rave about the service provided to us at this store. Alaina was incredibly helpful, going above and beyond to help us get everything we needed plus some things we wanted. She even went across the store and got us a cart and brought it to us for our larger impromptu Christmas purchase. She got our phone screen protectors replaced too! It was so wonderful to have such an honest, hard working and thoughtful person helping us get everything done in one visit. Thank you Alaina! Thank you to the Geek Squad for replacing our screen protectors so perfectly every time too! Management, take note- Alaina deserves a raise!
• PS

  Preston Stover

  Dec 18, 2025
  5.0
  Came in today to get a ps5 as a Christmas gift for my wife after a long day of work. I really appreciated the help I received from Alec, Ryan, and my initial greeter (whom I apologize for not remembering your name at this time as id like to credit you as well) to quickly and easily grab this on my way home. When the console wasn't in its initial spot they searched high and low until they found exactly the model I needed. 5 stars guys
• AB

  Alisha Benaglia

  Dec 2, 2025
  1.0
  I want to warn anyone planning to shop at the Frisco, TX (El Dorado) Best Buy — especially if you ever need to return anything. What happened to me was unbelievable, and I don’t want anyone else to go through it. I purchased a graphics card and changed my mind a few hours later because I found a newer model I preferred. I never opened the box — it was still factory sealed. When I brought it back, the employee opened it, looked it over, then took it to the back. When she returned, she told me I had to receive my refund in the form of gift cards, even though I originally paid with my credit card. I didn’t think much of it at the time, but the moment I got home, I found out the balance on those gift cards had already been drained. When I called Best Buy, they said there was a “discrepancy” and that I needed to come back to the store. When I did, things got even worse. Suddenly, they claimed I had “switched” the graphics card — even though the box was still sealed the exact way it was when I bought it. Anyone who has ever purchased tech knows when packaging has been opened, and mine had not been. They even showed me a video after I asked for it, and the footage didn’t show anything different from what I said happened. It didn’t show me opening the box, swapping anything, or doing anything suspicious — because I didn’t. Yet despite that, they refused to refund me a single dollar. On top of that, they claimed the graphics card they said I “switched” it with had already been destroyed. How a store can destroy what they consider a customer’s property before the situation is resolved is beyond me. It felt careless and extremely unprofessional. I reported everything to corporate and to the Better Business Bureau. Everyone involved had access to the video. I offered full transparency because I had nothing to hide. But even after all of that, I did not get my money back, and I did not get a product back. I left empty-handed — twice. To be clear: This review is ONLY about the Frisco, TX El Dorado location. I have not had these issues with other Best Buy stores. But based on this experience, I will never return to this one and I will never trust their return process again. Holiday shoppers — please be careful. If something like this can happen over a sealed graphics card, I can only imagine what could happen during the busy season when returns are frequent and mistakes are easily brushed off.

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