Best Buy

Reviews

• NL

  N. Light

  Apr 20, 2026
  5.0
  Always attentive and quick to help and answer questions.
• SS

  singing shaman

  Apr 15, 2026
  5.0
  Spencer is a very kind and patient representative with good knowledge about printers. He also helped me get my new printer to my car!
• MF

  Michael Fino

  Apr 13, 2026
  1.0
  I have normally had great experience both at this location and online. Today was a different story. I ordered a gold stainless steel Apple Watch. I received a silver aluminum watch. I contacted BestBuy chat via the app. Was told just to take it to the store and they would exchange it no issue. I shared that I was concerned they wouldn't have it in stock. The online rep said it would be no issue and they would just order one. I went to the store and the customer service rep started the exchange. She the n told me the watch I ordered was no longer available. I would have concerned just keeping the watch that was sent in error but she had already processed a return and I would have had to pay for the watch again and then wait later for the return to post. I refused and left. I contacted the online chat again to let them know what had happened. They transferred me to a supervisor that said there was nothing they could do and sent me the link to BBB to open an issue. I then asked to speak that they person they reported to and they ended the chat.
• EJ

  Edgar De Jesus

  Apr 6, 2026
  1.0
  Waited about 20 min for someone to come open the cabinet to get me some air pods and they never came. Went up to 2 guys over at the computer section that were sitting there talking and he tells me that everyone at the store is busy and that they are helping 2 customers. I was watching them from where I was at and went there because they were just standing there. Did not get his name but he was a blond with a bowl cut. Just walked out of the store not one person asked if I needed help.
• CM

  Chilia Martin

  Apr 3, 2026
  5.0
  Able to find the item I needed. Sales rep took me the right side of the store. The flash drives were almost out of stock because of a sale event, I guess. Cashier was courteous and answered my questions about earning points, change of address on their rewards card and whether they accepted ink cartridges. Good experience overall.

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