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Apple Baybrook

3.7
(1532 reviews)

Business Details

500 Baybrook Mall, Friendswood, TX
77546, United States
(281) 204-0500
https://www.apple.com/retail/baybrook

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Baybrook
500 Baybrook Mall, Friendswood, TX
77546, United States

Hours

Reviews

3.7
1,532 reviews
5 stars
800
4 stars
204
3 stars
123
2 stars
53
1 star
352

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude or unprofessional.

Wait Times

Many customers reported long wait times for service, often exceeding expectations, leading to frustration.

Staff Knowledge

Some staff members were noted for their expertise and helpfulness, while others were criticized for lack of knowledge and poor service.

Store Organization

Customers expressed concerns about the disorganization within the store, leading to confusion and delays in service.
  • AC
    Akarsh Ch
    3 days ago
    2.0
    Too much wait just to get a single strap for the iWatch need to prioritise the services towards single product towards customers
  • MM
    M&W
    6 days ago
    5.0
    Habe dort mein iPhone 17 Pro Max gekauft. Das Personal war sehr net , hat mir alle Möglichkeit aufgezeigt . Ich habe mich dann noch für den Displayschutz entschieden der sofort aufgeklebt wurde . Beste Grüße MW
  • CC
    ClintPerez_tata
    6 days ago
    5.0
    ⭐⭐⭐⭐⭐ My recent visit to the Apple Store was nothing short of exceptional. From the moment I walked in, I was welcomed with genuine smiles and a level of professionalism that truly reflects the Apple standard. I came in to have my iPhone checked, and the team handled everything with patience, clarity, and expertise. They didn’t just “fix a device” — they took the time to explain the process, answer my questions, and make sure I felt confident and informed every step of the way. That kind of attentiveness is rare and deeply appreciated. Every staff member I encountered was courteous, approachable, and highly knowledgeable. The atmosphere was organized yet relaxed, efficient yet warm — a perfect balance that made the entire experience seamless and stress-free. If you’re looking for world-class customer service combined with technical excellence, this is the place to go. Five stars well deserved. 👏
  • TE
    Tig Elliott
    Feb 15, 2026
    1.0
    I had an appointment scheduled for 2:25 PM and I’m still waiting at 2:45 with no clear update. The Apple employees I did speak with were friendly, but the overall experience feels disorganized and unprofessional. It also gives the impression that unless you’re spending money, you’re not a priority.
  • TK
    Tasnim Kausary
    Feb 12, 2026
    5.0
    I had an excellent experience at Apple Baybrook thanks to Brendon! He recognized my family and I from previous visits, and really took care of us. What stood out from my Genius Bar appointment was how professional, understanding, and kind he was. Brendon went above and beyond to ensure everything was smooth and efficient, he sets the standard for what the Apple experience should be. Apple Baybrook is lucky to have him, and I sincerely hope his dedication is recognized. Customer service like that is rare, and it's the reason my family will keep coming back to this location. Thank you, again!

Brand Certified Facts from Apple Baybrook

Apple Baybrook partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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