Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Fredericksburg’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
292 reviews
5 stars
258
4 stars
11
3 stars4
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Mando, Nick, and Bailey for their attentiveness and problem-solving skills.
Knowledgeable Staff
Numerous reviews mentioned the staff's expertise and ability to explain products and services clearly, making the purchasing process easier for customers.
Mixed Experiences
While many customers had positive interactions, some reported rude or unhelpful employees, indicating inconsistency in service quality.
Pricing Concerns
A few customers expressed dissatisfaction with pricing, mentioning perceived price gouging on accessories and issues with trade-in deals.
- DSD. S.Dec 9, 20255.0I’d like to share my sincere appreciation for Mando Ortiz, a customer service representative at Verizon who has truly gone above and beyond. We’ve been with Verizon for about three years, managing a pretty hefty setup: multiple phone lines, additional internet lines, and now even Apple Watches on each line, so we’re talking at least a dozen services on our account. As you can imagine, that’s a lot of moving pieces. Now, I’ve interacted with quite a few customer service reps over time, both in-store and through Verizon’s phone and chat support. Some were okay, some should find new jobs, but it always felt like getting a straight answer or consistent help was hit or miss. Things just didn’t get resolved the way they should—until Mando stepped in. Mando was a game-changer. He worked tirelessly to fix errors in our billing and made sure everything was straightened out. He took the initiative to reach out to me, follow up, and ensure that nothing slipped through the cracks. His dedication was like comparing a top-tier professional athlete to a high school player—the difference was just that big. In short, Mando Ortiz is by far the most capable, attentive, and genuinely helpful customer service representative I’ve encountered at Verizon, or anywhere really. He made a complicated process feel smooth and actually made me feel valued as a customer. Huge thanks to Mando for his outstanding service!
- EHEd HowardDec 5, 20255.0Isaiah was Spectacular - I am older and not able to purchase the higher end phone but as mine was broken Isaiah found me a good new phone as few models later than my broken one - very knowledgeable and courteous and patient with a senior - hope I can get him next time A+++++++
- DSDoris ShaferNov 12, 20255.0Nick was fantastic, very understanding and knowledgeable! He was very patient and helped me with my little issues while also helping to lower my bill. Very considerate , will be coming to this store for any future upgrades and issues I have. This store is the best!
- MBMarshal BrinkNov 6, 20255.0Amazing store, the customer service is white glove, huge shout out to Nick. Nick helped me solve a slight issue in 2 minutes! Ask for Nick!
- KCKacie CarrollOct 14, 20255.0Jaden is the most wonderful customer service rep ever. He was able to address all of my needs quickly and efficiently. He was incredibly kind and caring! He represents Verizon well and should be leading training for all Verizon employees… It is nice to feel valued as a Verizon customer.
Frequently Asked Questions About Verizon
Where is the Verizon store located in Fredericksburg?
The Verizon store is located at 801 S Adams St, Fredericksburg, TX 78624.
What are the store hours for the Verizon store at 801 S Adams St?
The store is open Monday through Saturday from 9 AM to 8 PM, and Sunday from 11 AM to 6 PM.
Which brands of smartphones can I purchase at this Verizon store?
You can purchase smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this Verizon store.
Can I pick up my wireless device order at the store?
Yes, the store offers both in-store pickup and curbside pickup services.
Does the Verizon store offer assistance with upgrading devices and plans?
Yes, wireless sales consultants provide help with upgrading your iPhone, Samsung Galaxy, Google Pixel, Motorola devices, and Verizon plans.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Is an appointment required to visit the Verizon store?
No, appointments are not required to visit the Verizon store, but you can call ahead to make one if you wish.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby dining options include Mi Pueblo Mexican Restaurant & Cantina, Campo Azul Mexican Grill & Bar, and Cultures Grill & Bar.
Are there lodging options near the Verizon store in Fredericksburg?
Yes, nearby hotels and motels include Barrister's Guest Quarters, Days Inn by Wyndham Suites, Econo Lodge Fredericksburg, and Sunset Inn & Suites.
What nearby services can help customers with banking or financial needs?
Nearby financial services include Guadalupe Bank, Happy State Bank, Edward Jones Financial Advisor offices, and Western Union money transfer services.