Verizon

Reviews

• HS

  Holly S

  1 day ago
  1.0
  I had a poor experience with the customer service at this Verizon store. I went in to try to get a device fixed (this was the 4th customer service person) and the rep was unhelpful and rude. She didn’t even try or look up our history to provide advice on what the problem is. I will not return to this location again.
• JO

  justin odean

  Nov 11, 2025
  1.0
  Don't waste your time at this location. No one ever knows whats going on and very hit or miss on any service there. Just go down the street you'll have much better luck. Trust me.
• LL

  Lanna

  Oct 31, 2025
  5.0
  Our family stopped by Monday night to look into switching over from AT&T and boy were we blown away by the service and professionalism that Jordan provided us!! Jordan made the entire process absolutely seamless. From the moment we walked in Jordan greeted us with a friendly smile and took the time to answer all of our questions clearly and patiently. She really went above and beyond to make sure we got the best plan for our needs and helped us understand the process of transferring both our lines without a hitch. It’s honestly so rare to find someone who truly cares about their customers the way Jordan does. Her professionalism, knowledge, and genuine kindness turned what could have been a stressful transition into a fantastic experience. Thank you, Jordan, for your phenomenal service—you’ve earned lifelong Verizon customers!
• DW

  Darrion Wise

  Sep 29, 2025
  5.0
  Alan and Brody REALLY went above and beyond with what I needed. If I ever need anything else and I’m in Dallas, I’ll definitely make the drive to their store💯
• FC

  Felicia Cantrell

  Sep 17, 2025
  1.0
  HORRIBLE store with a HORRIBLE manager. I have reported them to corporate and waiting for a response back on Monday. I was in the store 7/30/25 to price their phones. Nicholas was assisting me but was quite obviously did not know what he was doing. I needed 2 personal lines and a business line. We liked the plan but the number for the bill was still more than ATT so we said we preferred not to switch. An assistant manager then stepped in, he took the paper quote I had and wrote a new number at the top-$124 w tax. We agree, start to sign up but wait for HOURs because nicholas has to keep restarting the process and eventually just hands it to assist manager. He gave us the wrong size phone twice but eventually we thought we had it figured out and he promised our phones would not turn off until our new ones were opened and activated with the Esim. As soon as we pull away our phones go SOS saying no signal, we circle back around and the store manager is there locking up. I work from home and my husband works at the military base and had formal the next day so we were not able to return the next day. The manager rolled his eyes when we flagged him down and flat out said "I just locked up, theres nothing I can do for you, go home and activate your esim" So we did, at 9pm with 4 young children having to spend 2 hours copying our old phones to our new one. Only to realize Nicholas STILL gave my husband the wrong size phone. We go Friday to the store and explain what happened and were promised we wouldnt be charged a restocking fee as it was their mix up. WE STILL WERE CHARGED. I also found out that my company was giving me a phone so I no longer needed my business line. I asked Nicholas THREE times in 3 separate ways if it was going to mess up my bill, my promotions or my buyout. He repeatedly told me NO it would just save me $40 on my bill. He then couldn't figure out how to return my phone and switch my husband's number to the BYOD phone. He chose an option and stated "we will just try this and pray it doesn't mess anything up" at this point, the assistant manager that assisted him 2 days prior overheard and left his customers to ask what he was doing. Upon looking he goes "NO don't do that, you would cancel his number out for good and he wouldn't be able to get it back" I then ask manager to be sure, three times in three separate ways, is this going to affect my bill, promotions or buyout? He ALSO told me no. I confirmed "so my new bill will just be about $40 less?" he said YES! A few weeks later I get a bill that is over $100 more than expected AND an email saying that the buyout for my husband's phone is INVALID. Upon talking to support (who, by the way was AMAZING, shout out to Michelle) I found out that because I traded in my phone, it caused each of my lines to go from $40 to $55, majority of the promotions they gave have dropped becaue I now only have 2 lines AND because my husband is using my old phone, he no longer has payments, making the buyout not available to him. I go up to the store Saturday, 9/13, I calmly explained everything to Nicholas, who tells me support informed me wrong and 'they never know what they are talking about" After waiting 40 minutes to talk to the store manager, i explained everything that happened. He listened, looked at Nicholas as if to verify and when he confirmed and said "thats crazy right? they shouldnt tell her that" the manager CONFIRMED that Nicholas screwed up, scolded him there in front of me. Without a word to me looked at my bill and agreed that he couldn't give me the original quote, even though I had it in front of me because I traded in the other line. He ACKNOWLEDGED THAT I WAS MISINFORMED, THAT HIS TEAM SCREWED UP, THAT I WAS LIED TO. when I asked him if he was really confirming that everything was right but your not going to do anything? his response?!?! "mmhmm" when I argued and interupted him ONE TIME he said "if you are going to interupt me, im going to ask that you leave my store" then proceeded to tell me never to come back!!!

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