Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fort Worth for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
368 reviews
5 stars
214
4 stars
34
3 stars
23
2 stars
19
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees like Rocio and Michael received high praise for their helpfulness, while others, including managers, were criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided good assistance, while others were described as dismissive and lacking in product knowledge.
Wait Times
Customers frequently reported long wait times and poor service during busy periods, with some feeling ignored by staff.
Sales Pressure
Many reviews indicated a perception of aggressive sales tactics, with staff focusing more on upselling than on genuinely assisting customers.
Store Environment
The store was generally described as clean and organized, but the overall experience was marred by inconsistent service quality.
- GAG. AgoNov 12, 20255.0This review is specifically for Susie Poux — an absolute rock star. We were dealing with a major problem caused by a Verizon mistake — too complicated (and absurd) to even explain. After spending nearly 12 hours on the phone trying to fix it so my son could get his replacement device, I was told everything was finally resolved and he could pick it up at this store. When he arrived, it turned out the order hadn’t been sent correctly. Thankfully, he met Susie. She immediately took charge, worked with Verizon customer service, and found a temporary solution so my son could leave with a phone. It still took about three hours and wasn’t fully fixed yet, but Susie didn’t give up. Here’s the best part: she promised to follow up in a day or two once the situation was permanently resolved — and she did exactly that. She escalated the issue to the right people, stayed on top of it, and single-handedly made everything right. If it weren’t for Susie, I’d probably still be on the phone with Verizon customer service. She deserves every bit of recognition for her professionalism, persistence, and genuine care for customers.
- JWJack WaltersOct 27, 20255.0Jocoya was fantastic! Made the process very easy and solved issues we had with the over the phone customer service.
- PHPam HaynieSep 10, 20251.05 sales reps and 2 are just looking at me while im standingher waitingto be helped. No service at this location at all
- CKCharles KaneasterJul 22, 20255.0Had a problem with my cell phone and they fixed it in about 10 minutes
- AAAhmad Al-AyyashJul 11, 20255.0⭐️⭐️⭐️⭐️⭐️ Outstanding Service by Rocio – A True Example of Excellent Customer Care! After a frustrating experience at another location (which I later found out was a third-party Verizon store), I walked into this official Verizon store feeling disappointed and unsure. But the moment I was greeted by Rocio, everything turned around. She welcomed me with a warm smile and genuine kindness that immediately made me feel comfortable. Rocio was not only professional but also incredibly caring, patient, and attentive to my needs. She listened carefully, explained everything clearly, and made the entire visit smooth and stress-free. Her positive energy and attention to detail were a breath of fresh air. Rocio went above and beyond to make sure I left happy, confident, and fully taken care of. She truly represents what great customer service should look like. I cannot thank her enough for turning a bad day into a great one. If you’re looking for real help and want to be treated with respect and care, ask for Rocio at this Verizon store. She’s phenomenal!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Fort Worth?
The Verizon store in Fort Worth is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Fort Worth?
The Verizon store is located at 4601 Bryant Irvin Rd, Fort Worth, TX 76132, USA.
What brands of smartphones does Verizon offer at this store?
Verizon offers the latest 5G smartphones including Apple, Samsung, Google, Motorola, Kyocera, and TCL brands.
Does Verizon Fort Worth offer online ordering and in-store pickup?
Yes, you can shop online at Verizon, then choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an in-store appointment at the Verizon store?
Yes, you can schedule an in-store appointment online or use the My Verizon app to manage your visit.
What types of products does this Verizon store offer for businesses?
The store offers business cell phones, mobile hotspots, tablets, and laptops to meet your business connectivity needs.
What payment methods are accepted at the Verizon Fort Worth store?
The store accepts debit cards, mobile NFC payments, and pay checks; it does not require cash only.
What other services does Verizon provide besides mobile phones?
Verizon provides mobile plans, wireless internet plans, and voice plans alongside mobile devices.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include IHOP for breakfast and brunch, BoomerJack's Grill for American bar and grill food, and Saltgrass Steak House and Outback Steakhouse for steakhouse dining.
Are there any nearby wellness or spa centers close to the Verizon Fort Worth store?
Yes, nearby wellness centers include the Cosmetic Center for hair removal and Elite Med Spa, as well as Camacho's Salon & Day Spa and Ace Nails for beauty services.
What hotels are close to the Verizon Fort Worth store for travelers?
Nearby hotels include Holiday Inn Express & Suites Fort Worth Southwest (I-20) and Hyatt Place Fort Worth/Cityview, ideal for travelers visiting the area.