Verizon

3.6
360 reviews
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Business Details

3510 Nw Centre Dr, Fort Worth, TX
76135, United States
(817) 238-1475
https://www.verizon.com/stores/details/texas/fort-worth/lake-worth-285544
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About

Cell Phone StoreElectronics Store
Visit our store at Fort Worth for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Verizon
3510 Nw Centre Dr, Fort Worth, TX
76135, United States

Hours

Reviews

3.5
286 reviews
5 stars
137
4 stars
36
3 stars
28
2 stars
15
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and disinterested in assisting customers.

Staff Attitude

Many customers reported negative experiences with staff attitudes, including passive-aggressive behavior and a lack of willingness to help.

Mixed Experiences

While some customers praised individual employees for their helpfulness and professionalism, these positive experiences were overshadowed by widespread complaints about overall service.

Communication Issues

Customers expressed frustration over communication problems, both in-store and with customer service, leading to unresolved issues and dissatisfaction.

Store Environment

The store environment was noted as lacking, with complaints about staff being unengaged and the layout not facilitating good customer interaction.
  • V7
    Valkyrie 79
    Oct 27, 2025
    1.0
    The employees were rude particularly the manager. I wish I would have caught his name but he was a black guy. I wont be coming back to this location again.
  • JP
    james Portlock
    Oct 27, 2025
    1.0
    Absolute horrible customer service, and the manager contributes to this behavior. Been a Verizon customer for 8 years and this is the absolute worst store I e ever been I .
  • BB
    biixeneq
    Oct 8, 2025
    1.0
    18 year customer was treated like a criminal acused of lying about phone condition for trade in was not helpful for reset instructions for a device I was unfamiliar staff was combative,rude and disinterested in any form of customer service
  • FE
    Franceliz Escalante
    Sep 11, 2025
    1.0
    Honestly just horrible customer service. Took the 3 customer service reps to “help” one lady wanting to return a device the dude with dreadlocks talking to her like she was dumb and saying “she ain’t understanding” when they finally got to me for a simple sim card they were acting like it was the most complicated thing and i chose store pick up and the girl said no matter what i chose they put in a locker. When i couldn’t open the locker the rude dude with the dreadlocks kept saying i chose the locker pick up when i didn’t and his smartass remarks were “well someone picked the locker” meanwhile they were all sitting down not even wanting to get up and assist at all. Finally the manager came to open the locker.
  • HS
    Helena Stevens
    Aug 18, 2025
    5.0
    Iryion just helped my place of work and made my day 10x better, THANK YOU 😁😁
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon Fort Worth location?

The Verizon store at 3510 Nw Centre Dr is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What products and brands does Verizon Fort Worth offer?

Verizon offers mobile devices from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as business cell phones, mobile hotspots, tablets, and laptops.