Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,559 reviews
5 stars
2,050
4 stars
779
3 stars
345
2 stars
122
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences varied widely; while many praised helpful and knowledgeable staff, others reported unprofessional behavior and long wait times for assistance.
Product Availability
Customers appreciated the wide selection of products, particularly for electronics, but some expressed frustration over stock issues and limited availability of specific items.
Pricing Concerns
Several reviews highlighted concerns about high prices and dissatisfaction with return policies, leading some customers to consider alternatives like Amazon.
Store Environment
The store was generally described as clean and well-organized, although some customers noted issues with specific areas, such as restrooms.
Geek Squad Experience
Feedback on Geek Squad was mixed, with some customers praising their expertise while others reported dissatisfaction with service and communication.
- VWVie Walker1 day ago2.0Cannot get anyone on the phone and the computer is slow and exhausting when I ask to speak to a team member.
- DRDiego Ramon1 day ago4.0Best Buy is a solid store with a wide range of products and a clean, well organized layout. The staff is friendly and generally helpful, making it easy to shop and navigate. One thing I noticed is that some of the sales team members are not fully confident discussing the more technical specifications of the televisions. At times, the guidance leans toward higher priced models rather than focusing on the actual technology and what best fits the customer’s needs. I also observed that several TVs on display were using coaxial connections instead of HDMI. From an engineering perspective, this is important to note because coaxial cannot deliver the same high-definition performance as HDMI. Coaxial typically carries a 1080i signal, which is interlaced, whereas HDMI carries a true 1080p signal, which is progressive and offers significantly better clarity and detail. Demonstrating a TV over coaxial can give customers an inaccurate impression of the screen’s true capabilities, essentially tricking them into thinking they are seeing full HD performance when they are not. Using HDMI would provide a much more accurate representation of the technology and its performance. Even with these issues, the store maintains a positive environment and the employees are approachable and professional. Overall, it remains a convenient place to shop, and I appreciate the effort the team puts in.
- MTMichael Talmadge3 days ago5.0Extremely professional and helpful staff. Huge selection of smart TVs
- YYYessica4 days ago5.0Leaving 5 stars only because Bobby was super wonderful! Not only did Bobby provide service with a smile but such kind heart and so helpful! Thank you for assisting us with with a new one, Bobby definitely provided a unique experience! 😊 God bless you Bobby!
- RKRik KiNov 2, 20253.0Stopped by to look at professional cameras for landscaping shoots and needed wide lenses and extra batteries. They either had the camera and no additional lenses, or camera and no additional batteries, or no camera at all, other than display. Also, the memory cards were very select. To make it worse, most cameras didn't turn on and you cannot hold the camera to check weight because it's stuck to the display. Dor the amount of the cameras, people shoyld be able to see the display screen, etc. Waste of time.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy at 5604 SW Loop 820, Fort Worth?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer same day pickup?
Yes, this Best Buy store offers same day pickup for your convenience.
Can I get Geek Squad support at this Best Buy store?
Yes, expert Geek Squad support is available at this Best Buy location.
Does Best Buy at this location accept debit cards and checks as payment?
Yes, this Best Buy accepts debit cards and also allows payment by check.
Is there a curbside pickup service available at Best Buy at 5604 SW Loop 820?
Curbside pickup service is not currently available at this Best Buy location.
Does the Best Buy in Fort Worth provide electronics repair services?
Yes, this Best Buy store offers service and repair for electronics.
Is recycling for electronics available at this Best Buy?
Yes, the store provides electronics recycling services.
What other electronic stores are located near Best Buy at 5604 SW Loop 820?
Nearby electronic stores include Magnolia and another Best Buy location, as well as Geek Squad services.
Are there any home improvement stores near Best Buy where I can shop after visiting?
Yes, Lowe's Home Improvement is located nearby, offering a great option for home improvement needs after your visit to Best Buy.
What nearby beauty and barber services can I find near Best Buy at this location?
Close to Best Buy, you can find several beauty and barber services such as Sac's Barber Lounge, Hair By McKenna, Mr. Greene's Barber Shop, and Josey Nails, perfect for grooming or relaxation after your shopping trip.