Apple University Park Village

Reviews

• LL

  LeRie

  Feb 23, 2026
  1.0
  I made an appointment for 12:50pm arrived 20 minutes early and checked in. I was not helped until I asked how much longer I had to wait 2 hours later. I was advised I was checked in but really not checked in. The employees were not sure what happened.
• OO

  Omar

  Feb 14, 2026
  1.0
  Apple Store: Expertise or Upselling? I went to the Apple Store with two simple issues and left frustrated by misinformation and sales pressure. First, my spouse needed help accessing iCloud after a storage notification. The “Genius” immediately claimed storage was full and warned we could lose personal data. Completely wrong. The real issue? A basic Screen Time restriction — something that should’ve been identified in seconds. Customers shouldn’t have to correct the expert. Second, I asked about enabling Advanced Data Protection on my new iPhone while keeping my Early 2015 MacBook Pro on my device list. It runs perfectly. Instead of explaining compatibility clearly, the staff member immediately said, “You need to buy a new laptop.” No troubleshooting. No real solution. Just upgrade. When I mentioned a newer MacBook Air M2 failed shortly after AppleCare expired and repair costs were excessive, I was told we “need to keep up and upgrade all the time.” This is the larger issue. Apple software increasingly limits older devices, slows them down with updates, and blocks seamless integration — all while pushing customers toward constant upgrades, even when their hardware works perfectly. This felt less like technical support and more like a sales script. Deeply disappointing.
• CF

  Christi Freeman

  Feb 8, 2026
  1.0
  I am writing regarding an iPhone 17 that my husband ordered from the University Park store in Fort Worth, Texas. We selected same-day delivery between 2–4 PM today. The phone was picked up at 2 PM, but sometime after 4 PM, the order was canceled without any communication to us. We did not receive a phone call, text message, or explanation. We have no idea where the phone is or what happened after it was picked up. On top of that, we are now being told it may take five days to process a refund. This was a birthday gift that was carefully planned for today. The lack of communication and sudden cancellation completely ruined the surprise and the experience. We would like immediate clarification on:• Why the order was canceled after pickup• Where the device is currently• Why no attempt was made to contact us• What can be done to resolve this immediately rather than waiting five days for a refund We are extremely disappointed with how this was handled and my husband is racing to the store to purchase a second phone. If it was not her birthday, we would never go to this location again. I plan to spread my experience on social media directing anyone I can to do business elsewhere.
• DG

  Drew Garcia

  Feb 8, 2026
  5.0
  Had a great experience at this store, a big thank you to Suzana! I brought my personal phone in due to it not charging. Suzana put my phone on a mag charger and was able to get the phone to power on. She cleaned out the charging port and speakers, and figured out that it wasn't charging due to a lot of dust and lint inside of the charging port. She made the experience very knowledgeable and had an outstanding attitude through the whole process. Her customer service skills and initiative to help some of the Spanish speaking customers around us was extremely appreciated. Thank you Suzana!
• ZA

  Zain Atabi

  Feb 1, 2026
  1.0
  So I went to apple store to buy the 17 pro max I went in on 1/30/26 I waited for at least 40 minutes for someone to come and help me to get the phone and this one guy named Andrew he’s older guy he’s very very unprofessional he’s has attitude and whatever I ask him he’s talking very rude im the customer so you should respect yall customers and treated us how we deserve I spent 1514.43$ on 17 pro max 512GB and he just give me the phone without a bag like really??? 1514 dollars in cash with a bag so I want back the next day and return the phone because of the customer service was shityy yall need to hire people with care not attitude and selfish