Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple University Park Village
1540 S. University Drive, Fort Worth, TX
76107, United States
Hours
Reviews
3.7
1,950 reviews
5 stars
1,060
4 stars
250
3 stars
105
2 stars
86
1 star
449
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with instances of rudeness and unprofessional behavior from staff.
Long Wait Times
Numerous reviews mentioned long wait times for appointments, often exceeding the scheduled time.
Staff Attitude
Several customers noted that staff members appeared uninterested or annoyed, leading to a negative shopping experience.
Appointment Issues
Customers expressed frustration over the ineffectiveness of scheduled appointments, often being seen late or not at all.
Positive Employee Experiences
A few employees received praise for their helpfulness and professionalism, providing positive interactions amidst the overall negative feedback.
- CTC T (TrueBeliever)2 days ago4.0My visit to this Apple Store was mostly positive. The staff was helpful, but the store was packed, and even with an appointment I ended up waiting about an hour — so it’s best to plan for a longer wait than expected. I’ve purchased my new phone here every time a new model comes out, and I do appreciate the service they provide. However, the process could be simpler, and the store would really benefit from having more staff to help manage the crowds and reduce wait times.
- MAMike Awad3 days ago1.0Bad services and wrong listed hours. Went there and found out the place is boarded and closed. Called the apple main office said they have no idea why they are closed to the public for days.
- AGAngela Gonzalez5 days ago5.0Came in due to my iPhone not wanting to power on and got sent to a table where sweet nice Nicholas was and I just want to say his service was way beyond any service I ever got and I’m very amazed and glad he helped me out today so shout out to NICHOLAS YOU ARE AWESOME!And thank you!
- AAAsher5 days ago5.0Went here to buy my iPhone 16e, apple tv, and a few other accessories. Each time I came it felt magical to walk into. The staff is really helpful and friendly and I have never had any complaints. Would recommend going here.
- CJCherie JonesOct 28, 20251.0Update, STORE RELOCATION: For those that will undoubtedly have the same issue I did - the old Apple store has closed and has moved - "Apple will be located between the relocated The Impeccable Pig and Eatzi's Market & Bakery." There is no indication on the old store whatsoever of their new location, nor does the Apple website make note of the move. Google still puts the store at the old location. I was able to make a Genius Bar appointment for a store that is not even open - apparently closed for construction, but yet was able to choose this store as a selection to have my iPad looked at. Drove over 60 miles plus paying toll fees to attend a nonexistent appointment. Very, very poor service from Apple. Products just not what they use to be either. I bought an iPad last year and it's stopped charging all of the sudden, right out of the warranty period, and I was trusting enough of the product to not purchase the Apple care with it. That was a stupid decision. If you want my recommendation, don't buy Apple. Go with another option, like Samsung. I wish I'd never bought this iPad, it's been nothing but issues since I decided start using Apple products again.
Frequently Asked Questions About Apple University Park Village
What products can I find at Apple University Park Village?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple University Park Village.
What services does the Apple Store offer?
The store provides technical support at the Genius Bar and assistance from Specialists to help set up your devices.
What are the regular operating hours of Apple University Park Village?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple University Park Village?
Yes, the store is closed on November 27, 2025, and December 25, 2025, but open with adjusted hours on other holidays like December 24 and January 1 from 10:00 AM to 6:00 PM.
How can I contact Apple University Park Village?
You can reach them by phone at +1 817-840-9801 or email at universityparkvillage@apple.com.
Does Apple University Park Village support accessibility and payment options?
Yes, the store has a wheelchair-accessible entrance and accepts debit cards and mobile NFC payments.
Is free Wi-Fi available at the Apple Store?
Yes, free Wi-Fi is available for customers inside the Apple University Park Village store.
Can I place an order or get support through the Apple Store app?
Yes, you can order products and get support by using the Apple Store app available in the App Store.
What fashion stores are located near Apple University Park Village?
Nearby fashion stores include Urban Outfitters, Free People, Anthropologie, and TALBOTS, ideal for shopping before or after your Apple visit.
Are there dining options close to Apple University Park Village?
Yes, you can enjoy meals at nearby restaurants like Chili's Grill & Bar, Blue Mesa Grill, and Ol' South Pancake House during your visit.
How can nearby public transportation like Union Pacific Railroad assist my visit?
Union Pacific Railroad is a nearby train station that can help you easily access Apple University Park Village by public transit.