Apple University Park Village

Reviews

• MM

  Manuel Martinez

  5 days ago
  2.0
  The repair for the iPhone 17 Pro Max took longer than what they said. I showed up late and they informed me there was a delay and it would be another half hour. I have no issue with the delay the issue relies on the communication. Terrible no notification, no email, no phone call, no text of the u expected delay. Family of 7 with full time jobs and side hustles for both parents. Most of the time our time is limited so the more we know ahead of a delay the better. Apple do better the customer service said yea no we dont send nothing and just stood there with awkward silence
• CM

  Christopher Magill

  5 days ago
  5.0
  We came here 4 different times to get the new 17 pro max, it wasn’t the best the first 3 times and we were miss lead but Cheyenne came to our rescue the 4th time and helped us out tremendously. Would definitely recommend coming back just for her
• JS

  J Sigala

  Jan 5, 2026
  1.0
  I definitely would NOT recommend APPLE STORE UNIVERSITY OR T-Mobile on 7th St to ANYONE!! My experience this past year under contract has been HORRIBLE AND FRUSTRATING to say the least. There's a list of CONS vs PROS but im not going to sit here all day to review them. T-Mobile told me if I had ANY ISSUES with either of the two iPhones I was already skeptical about buying to begin with, that I could just come back they will be happy to help me. And since I have APPLE CARE AS WELL AS INSURANCE I will be taken care of. SOUNDS GOOD, RIGHT? Well, guess what 9 months later i have a issue and between T-Mobile on 7th St and APPLE STORE UNIVERSITY, They have done ABSOLUTELY NOTHING BUT GIVE ME THE RUN AROUND. I work off my phone so I have not been able to make money to pay bills let alone have a Christmas for my grandkids. I'm so upset about how these multi million dollar companies treat hard working people like myself who don't have the luxury to simply just buy a new phone. At the same time, after hearing my situation tell me why my niece went to a different T-Mobile location and easily came home with: BRAND NEW IPHONE BLUETOOTH SPEAKER TABLET ACCESSORIES AND MORE! Good Lord what is going on in this world today? People simply just do not care to help others unless they are benefiting. ITS YOUR JOB!! Our contract is up in March and my phone will by that time be paid off. I honestly feel they are stalling me until then because I have been back and forth multiple times and NOTHING!! NOTHING at all. I've tried EVERYTHING and APPLE DONT CARE IS A JOKE!!
• ZS

  Zed Scott

  Dec 27, 2025
  5.0
  I was greeted when I came in by a staff member. I did not get his name but he asked what I was looking for (iPhone 17 pro) and he assured me I would be getting helped soon. After about 2-3 minutes I was approached by Camille. She was absolutely fantastic and I would vouch for her in any role she pursues in her life. Camille was friendly, informative, and patient. She explained everything well, offered help in several ways and made my interaction with her an enjoyable experience. If it were up to me she’d get a raise TODAY. Thank you Camille may you be blessed beyond measure.
• MK

  M K

  Dec 15, 2025
  1.0
  Stopped in on a Monday afternoon for help with a device. The first employee I spoke with asked me to go stand in line to talk to a different employee. After waiting for 10 minutes or so, that employee took my information, told me the wait was approximately 2 hours, but I would receive text updates. They asked for my phone number and I received a text (at 12:40) saying they would contact me again when it is almost my appointment time. I left the store to do some other shopping and then returned to the parking lot after 2 hours. The store was very crowded so I just waited in my car, expecting to receive a text update shortly. After sitting in the parking lot an additional 40 minutes, I replied to the initial text I received requesting an update on the wait time. I received an automated response with the option to cancel my reservation, move it back 30 minutes, or move it back 60 minutes. I received no information on how much longer I should expect to wait. I replied again asking for a human to respond, then received the same automated response I did before. After waiting three hours with no update and my only option to either cancel or push back my who knows when appointment, I just left. How hard can it be to give an updated time estimate when it’s well past the initial estimate provided by the employee? Complete waste of time. It’s now been 6.5 hours and I haven’t received a single text update from Apple other than the terrible automated response I mentioned earlier. If this review let me, I would give Apple University Park Village zero stars. Update: Stopped at a different store in Colorado yesterday and they fixed my device within 30 minutes of entering the store, even without an appointment. Night and day difference between these stores.

Frequently Asked Questions About Apple University Park Village