Best Buy

Reviews

• DB

  Diana Bueno

  Apr 25, 2026
  1.0
  The worst experience I have been through . I ordered a lenovo yoga laptop through bestbuy.com. I received the package closed and sealed with a tape labeled "security tape". It felt very light and I opened, unfortunately it was not the laptop i ordered. It was a Playstation controller and a headset. I was dissatisfied with not having my lenovo yoga laptop, instead received incorrect items in the order. I took the wrong shipment to the store, they refuse to refund me or ship me my laptop. . I called best buy, showed them pictures of the incorrect items and they open a case. Assuring me that I will get a refund and replacement. They decided concluded, I wont get a replacent or a refund either. I dont know what was the reason why they emailed me that conclusion. I don't understand any of this case and the way it was handled. I am so disappointed by Best Buy. My lenovo yoga9i laptop was 1,300.08 dlls. I wish there was someone that could fix this issue for me.
• JI

  J. Ibarra

  Apr 24, 2026
  5.0
  Excellent service, fast and friendly.
• RP

  richard pruneda

  Apr 20, 2026
  5.0
  The staff are very knowledgeable and friendly. They helped me pick out a new gaming controller. They provided with all the specs for me to make a well informed purchase. I love this store and will love to keep giving them my money.
• KL

  Kevin Learn

  Apr 12, 2026
  4.0
  Generally a good place, I enjoy the staff and the atmosphere is great. Their people know their stuff. Jack helped me and my wife pick out a keyboard for her computer, pricey yes but good quality stuff and they stand behind their warranties.
• AM

  Ana Morales

  Mar 28, 2026
  1.0
  Doesn’t respect the pick up date…3 days later from my pick up date and still don’t have it on store only ..your apology doesn’t pay for my late work ..

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