Apple University Park Village

Reviews

• AA

  A

  1 day ago
  1.0
  Was trying to get a new iphone. 15 workers just around doing nothing or helping me out to finish it.
• HR

  HARBOUR RANCH

  1 day ago
  5.0
  I had an outstanding experience at the Apple Store thanks to Dornell. From the moment he assisted me, he was incredibly patient, genuinely kind, and fully committed to helping resolve my issue. I spent over three hours in the store, and not once did he make me feel rushed or like I was a burden. Instead, he stayed engaged the entire time, working diligently to fix my phone. What truly stood out was how far he went beyond basic customer service. Dornell not only troubleshot my device thoroughly, but he also stayed with me while I made calls to AT&T, helping ensure everything was handled correctly. When it turned out my phone needed to be replaced, he guided me seamlessly through getting a new device under my AppleCare coverage and made sure I left with everything working perfectly. I had come in the day before and unfortunately experienced the opposite—three employees who seemed disengaged and spoke in a cold, robotic way. That made Dornell’s level of care even more noticeable. He brought a human touch, professionalism, and genuine empathy that completely changed my perception of the store. Dornell is truly exceptional. He represents what customer service should be, and honestly, he could be teaching others how to treat customers. Apple is lucky to have him.
• EM

  Eileen Monte

  2 days ago
  5.0
  Excellent service and advice given to a technically challenged person.
• ID

  Ibrahim Dimitri DIALLO

  Apr 21, 2026
  1.0
  I’m honestly exhausted by this experience with Apple . ZERO STAR. I have AppleCare for my headphones and brought them into the Apple Store on March 25. I received confirmation on March 27 that they had my item. After that: nothing. No updates, no communication, no movement on the repair status online. I had to reach out to customer service myself just to figure out what was going on. I got the standard turnaround explanation and was told a “specialist” would look into my case. Eventually, someone named Trish contacted me by email, but there was no clear solution and responses were very slow. Finally, on April 20 almost a full month later they decided to replace my headphones. Not with the same model or color I originally purchased, but with a completely different color that I don’t like and frankly didn’t ask and don’t care about for. It should not take nearly a month to decide to replace an item that’s covered under AppleCare. And what about all the time I went without my headphones? That inconvenience doesn’t seem to matter at all. The time for replacement and offering a replacement in a different color just adds to the frustration. This whole process felt unnecessarily slow, poorly communicated, and dismissive of the customer experience. I expected much better I’m ready for Elon Musk or anyone else to give us option close or better than this. No thank you.
• AO

  Alan Olmos

  Mar 21, 2026
  1.0
  I had a really frustrating experience with Apple’s repair service that I think others should be aware of. I dropped my phone off for repair and was told it would be ready at 10 AM the next day. I made a 20-mile drive to pick it up around 11 AM, only to find out the store had lost power and couldn’t process any orders. I understand that outages happen, but what was disappointing was how it was handled. There was no communication ahead of time, no system in place to notify customers, and no effort to offer a solution. After 2 hours of waiting, I had to leave and make a second 40-mile round trip later in the day just to pick up a phone that was already repaired. When I asked if anything could be done to make up for the inconvenience (even something small like waiving the $29 repair fee), the answer was essentially no. No acknowledgment of the extra time, gas, or inconvenience, just a shrug and “there’s nothing we can do.” This wasn’t about the power outage. It was about the lack of accountability and customer care afterward. For a company that prides itself on customer experience, this fell way short. I expect things to go wrong sometimes. I don’t expect to be sent on multiple long trips with zero effort to make it right. Disappointing experience overall.