Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Flower Mound for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
199 reviews
5 stars
112
4 stars
14
3 stars
7
2 stars
14
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Staff Attitude
Numerous reviews highlight a lack of professionalism and friendliness among staff, with some customers feeling ignored or treated poorly.
Store Management
Several reviews mention issues with management, including poor handling of customer complaints and ineffective problem resolution.
Order Fulfillment
Customers expressed frustration with delays in order processing and issues with device activation, leading to dissatisfaction with the overall service experience.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with specific employees who provided helpful and attentive service.
- JLJulie Leitch3 days ago5.0Best Customer Service! Donovan advised on what was needed to close this account. I stopped at TWO Verizon stores in NC. No one could help. As soon as I got back to TX, I went to this store. Isaiah was able to help me add my Guardianship paperwork and close the account. Donovan cleared up a question I had regarding a final bill in less than 5 minutes. (I had called the corporate CS number. After 30 minutes, Rod had "exhausted all efforts" in verifying me on the account.) THANK YOU TO THE FLOWER MOUND CREW!!
- OHOwen Hallinan6 days ago5.0Victor is amazing, best Verizon employee ever… plus he actually cares about the customer.
- TPTexas Lock PickerJan 3, 20261.0This store definitely represents their 3.6 stars proudly. customer service? What’s that?
- WBWilliam bauerDec 28, 20251.0Staff are terrible, walk in the door and the first thing they say is “trade-ins or new phones”. Not even a simple greeting. Said they couldn’t help transfer the payment that was incorrectly added to one phone to another on our account, said would have to upgrade and then transfer. Call Verizon customer support later, transferred it with no issue. Wouldn’t recommend coming in to a store, shop online and do a pickup or delivery. Much easier and the website provides better customer service then these individuals.
- ASAaron StewartDec 26, 20252.0Poor customer service. Not enough seats for people waiting. Lack of communication and severely understaffed. Quite a disappointing experience.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Flower Mound?
The Verizon store in Flower Mound is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Which brands of smartphones does the Verizon store in Flower Mound offer?
The store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon Flower Mound location?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
What delivery and pickup options are available for online orders at Verizon Flower Mound?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Flower Mound Verizon store offer services for business customers?
Yes, they provide business cell phones, mobile hotspots, tablets, and laptops, as well as mobile, wireless internet, and voice plans.
What forms of payment are accepted at the Verizon store in Flower Mound?
The store accepts paychecks, debit cards, and mobile NFC payments; cash-only payments are not required.
Is free Wi-Fi available at the Verizon Flower Mound store?
Yes, free Wi-Fi is available for customers at this location.
How can the nearby Rouge moderne bistro be of interest when visiting Verizon in Flower Mound?
After shopping at Verizon, you can enjoy French cuisine at Rouge moderne bistro, which is conveniently located nearby.
Are there convenient nearby services for shipping or printing when visiting Verizon Flower Mound?
Yes, The UPS Store 7188 is nearby and offers printing, packing supplies, and freight services, which can be helpful when visiting Verizon for business needs.
What dining options are available around the Verizon store in Flower Mound?
Nearby restaurants include Prime Farm to Table for American cuisine, Panda Express for fast food, and KO Chicken for Korean-style chicken dishes, offering various choices before or after your visit.