Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Flower Mound for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
192 reviews
5 stars
110
4 stars
14
3 stars
7
2 stars
13
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Yash, Marc, and Kelsey, while others reported rude or unhelpful interactions with certain employees.
Mixed Experiences
While some customers had excellent experiences and felt well taken care of, others reported long wait times and poor service, leading to frustration.
Store Management
Feedback on management was mixed, with some praising managers for their support and others criticizing them for rudeness and lack of assistance.
Sales Process
Several customers appreciated the smooth sales process and knowledgeable staff, while others expressed dissatisfaction with deceptive sales tactics and unauthorized charges.
Overall Satisfaction
Overall, customer satisfaction varied widely, with some expressing loyalty to the store and others vowing to switch providers due to negative experiences.
- AWAlbert Wiersch5 days ago1.0Spammed me out of the blue. Haven't been a Verizon customer in years. Good companies don't spam people.
- JJjeffk2408Nov 12, 20251.0Highly would not recommend for business customers. We regularly place orders through our business rep for local store pickup for our personnel. This store does not know how to do it apparently and our employee waited 2 hours in store for someone to figure out how to pickup a phone that was already PAID for! No one could figure it out and then they kicked our employee out at closing time and said could not help. Try again tomorrow. REALLY!? After two hours of waiting in store??? No Thanks.
- HPHannah PerryOct 28, 20255.0I have not had customer service like this in YEARS! Donovan and Genayla were impeccable! Thanks for all you both did for me
- SGSandra GarciaOct 27, 20255.0Don and Tristin were very Kind! Excellent service!
- BABRUCE ARROYOOct 7, 20251.0I placed the order today at 10:00 AM (CST), but it is still listed as “in process.” I called the store to understand the delay and what options I had. Unfortunately, my experience was very disappointing. Both the manager, Dan, and the associate I first spoke with simply told me that “the system is down” and that there was nothing they could do. No empathy was shown, nor was I given any estimate of when the system might be working again. The only option offered was for me to cancel the order in person and try another store — which is not a reasonable resolution given my time constraints. I am extremely disappointed with this experience and would appreciate a better resolution. Please escalate this matter and provide me with a timely solution so I can receive my device before my travel tomorrow.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Flower Mound?
The Verizon store in Flower Mound is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Which brands of smartphones does the Verizon store in Flower Mound offer?
The store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon Flower Mound location?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
What delivery and pickup options are available for online orders at Verizon Flower Mound?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Flower Mound Verizon store offer services for business customers?
Yes, they provide business cell phones, mobile hotspots, tablets, and laptops, as well as mobile, wireless internet, and voice plans.
What forms of payment are accepted at the Verizon store in Flower Mound?
The store accepts paychecks, debit cards, and mobile NFC payments; cash-only payments are not required.
Is free Wi-Fi available at the Verizon Flower Mound store?
Yes, free Wi-Fi is available for customers at this location.
How can the nearby Rouge moderne bistro be of interest when visiting Verizon in Flower Mound?
After shopping at Verizon, you can enjoy French cuisine at Rouge moderne bistro, which is conveniently located nearby.
Are there convenient nearby services for shipping or printing when visiting Verizon Flower Mound?
Yes, The UPS Store 7188 is nearby and offers printing, packing supplies, and freight services, which can be helpful when visiting Verizon for business needs.
What dining options are available around the Verizon store in Flower Mound?
Nearby restaurants include Prime Farm to Table for American cuisine, Panda Express for fast food, and KO Chicken for Korean-style chicken dishes, offering various choices before or after your visit.