Business Details
5810 Long Prairie Rd, Flower Mound, TX
75028, United States
Certified by Verizon • Feb 22, 2026
(972) 539-2627
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/texas/flower-mound/flower-mound-R00000282984
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Flower Mound for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
273 reviews
5 stars
145
4 stars
16
3 stars
12
2 stars
20
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some representatives received high praise for their helpfulness and knowledge, others were criticized for rudeness and lack of assistance.
Staff Attitude
Several reviews highlighted issues with staff attitude, including rudeness and lack of engagement, leading to a negative customer experience.
Store Management
Management received criticism for poor handling of customer issues and lack of accountability, with some customers expressing frustration over unresolved problems.
Service Efficiency
Customers reported long wait times and inefficient service, with some feeling that their time was wasted due to inadequate assistance.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences shared, particularly regarding specific employees who provided exceptional service.
- WAWes Akin2 days ago1.0I ordered an Apple Watch from the store because the only one in stock had the larger wristband. When I received the new watch, we noticed that it also had a medium/large band, same to the one at the store. I called the store to request an exchange, but the manager informed them that there would be a $50 restock fee!!Subsequently, I called Verizon and discussed the issue, and Verizon took care of it at no cost. But as far as this store and manager is concerned, never go back!
- BLBrittany Littrell4 days ago5.0I had an incredible experience switching our provider to Verizon! Reid and Victor were patient and knowledgeable; such a wonderful experience overall!
- LHLaKeshia HinesFeb 18, 20265.0Excellent customer service from Don at this location. I was in the market for a new wireless provider and Don made the choice of switching to Verizon an easy and seamless transition. Highly recommend this location.
- T2TakingForm 2018Feb 7, 20265.0Donovan helped me with my upgrade and he was SO MUCH FUN!! I thoroughly enjoyed my service.
- AMAshley MorganFeb 4, 20265.0Best customer service I’ve had to date. I transferred 5 lines from ATT, it was smooth sailing. Donovan welcomed me with a smile and Yesh was the perfect assistance with porting in.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: