Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,599 reviews
5 stars
896
4 stars
353
3 stars
141
2 stars
41
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unhelpful staff.
Product Availability
Customers expressed frustration over advertised products not being available in-store, leading to wasted trips.
Store Experience
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others noted a lack of staff engagement.
Geek Squad Performance
Geek Squad services were generally well-received, with several customers praising the efficiency and helpfulness of the technicians.
Management Issues
Several reviews highlighted poor management responses to customer complaints, leading to dissatisfaction with service resolution.
- EMEmma Muir1 day ago1.0I do not remember his name, but one short guy with glasses with very unhelpful. The guy who helped me was pretty condescending and made many passive aggressive comments, like assuming I had bad credit for being 20, saying “you’ll need to pay for your own phone plan at some point” when I said that I was still under my moms plan, assuming the phone color I wanted based off gender, kept trying to sell me on things when I was very adamant on what exactly I wanted, and was simply just unpleasant to deal with. You would think that purchasing a phone should be a good experience with helpful people, whereas he made it frustrating and made it all about the sale. However, everyone else was very kind and made it a comfortable environment.
- JLJong Lee3 days ago5.0Above and Beyond Service – Manager & Team I visited Best Buy yesterday and purchased an Open Box TV. Unfortunately, after I got home and opened the package, I discovered that one of the crucial parts was missing. When I returned to the store to explain the situation, the manager was incredibly helpful and immediately apologized for the inconvenience. The issue was resolved quickly and professionally, thanks to their excellent assistance. All the employees I interacted with with were also exceptionally kind and friendly. As someone who is a dedicated tech enthusiast, having a reliable place like Best Buy is absolutely essential. Yesterday was a truly great experience because of how well the situation was managed. I want to extend my sincere gratitude to the manager and all the staff.
- AAAlecNov 15, 20255.0Great customer service. Very willing to help me find what I needed. Thank you to the team here.
- MMMark Clark (MelodditiesMusic)Nov 10, 20251.0Worst customer service after purchase experience. I’ll never buy another item from Best Buy and I have bought plenty. Call it WORST BUY from now on.
- MPMaira PerezNov 8, 20255.0My husband and I went in looking for a laptop and was able to find one thanks to Grace! She was extremely helpful and answered all of our questions. Amazing customer service all throughout the store ❤️
Frequently Asked Questions About Best Buy
What types of products can I buy at Best Buy in Flower Mound?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Flower Mound.
What are the store hours for Best Buy at 6060 Long Prairie Rd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy offers curbside pickup service for your convenience.
Can I get Geek Squad support at this Best Buy?
Yes, Geek Squad support and services are available at this Best Buy location.
What payment methods are accepted at Best Buy in Flower Mound?
Best Buy accepts debit cards and checks; it does not require cash-only payments.
Is electronics recycling available at this Best Buy?
Yes, Best Buy Flower Mound offers electronics recycling services.
Are appointments required to shop or get service at Best Buy in Flower Mound?
No, appointments are not required for shopping or services at Best Buy in Flower Mound.
Which nearby places can I visit for art and crafts shopping before or after visiting Best Buy?
You can visit nearby places like Color Me Mine and Aaron Brothers Art & Framing for arts and crafts supplies.
What nearby stores offer office supplies and printing services near Best Buy?
Nearby office supply stores include OfficeMax, Office Depot, and Office Depot Print & Copy, which offer printing and tech support services.
Are there dining options close to Best Buy at 6060 Long Prairie Rd?
Nearby dining options include Philly Connection (fast food), Chipotle Mexican Grill, The Flour Shop Bakery, Ramen Mura, Burgers & Brats, and Firehouse Subs.