Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,616 reviews
5 stars
910
4 stars
355
3 stars
141
2 stars
41
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report long wait times and unresponsive staff.
Product Availability
Customers expressed frustration over product availability and misinformation regarding stock, leading to wasted trips to the store.
Store Environment
The store is described as clean and well-organized, but some customers noted a lack of motivation among staff and a feeling of being ignored.
Management Issues
Several reviews mention poor management practices, including unhelpful responses to customer complaints and a lack of accountability.
Positive Experiences
Despite negative feedback, there are numerous instances of positive experiences attributed to specific employees who provided excellent service.
- DDDustin6 days ago5.0I went in to get a new phone screen protector and Josh was tremendous help as he clearly explained what advantages come from purchasing one through Best Buy. He made sure I knew exactly what I was getting. I will definitely return as the customer service shown throughout the store is what I found most impressive.
- EEExpeditionJan 3, 20265.0Great experience at the Best Buy in Flower Mound. The store is clean, well organized, and easy to navigate. Staff were friendly, knowledgeable, and helped me find exactly what I needed without any pressure. Checkout was quick and smooth. Definitely one of the better Best Buy locations.
- KWKerryann WatsonJan 1, 20265.0I just want to tell you how wonderful Jacob in the cell phone area was for me. He told me he was new and he wasn’t sure how to find what I was looking for on my account. He figured it out and was so nice and it didn’t take him long at all. I wish I would have gotten his last name, but he was WONDERFUL.
- MRMark RoneJan 1, 20264.0Flower Mound Best Buy and Lewisville Best Buy are my go to places for tech. They always do a good job. BB Corp is disappointing because they eliminated the points program unless you have the BB credit card. I've purchased thousands of dollars of tech over the last couple years with zero rewards money to buy more. Not all of us need another credit card. Corp has lost customers because of this thus penalizing consumers. Thanks
- JXJoey XaysanaDec 15, 20251.0I wish I can rate this higher, I just honestly can't. I came in looking for assistance and no employees wants to help me out. There was a group of them in a circle and they were just hanging out. I know they saw when they made eye contact. I was ignored for 15 minutes, all I wanted was to buy a Gopro. There were other workers moving stuff and they completely ignored me. I dont like rating places low, but this was the worst experience I had for Best Buy. You guys need to do better, im taking my bussiness elsewhere.
Frequently Asked Questions About Best Buy
What types of products can I buy at Best Buy in Flower Mound?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Flower Mound.
What are the store hours for Best Buy at 6060 Long Prairie Rd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy offers curbside pickup service for your convenience.
Can I get Geek Squad support at this Best Buy?
Yes, Geek Squad support and services are available at this Best Buy location.
What payment methods are accepted at Best Buy in Flower Mound?
Best Buy accepts debit cards and checks; it does not require cash-only payments.
Is electronics recycling available at this Best Buy?
Yes, Best Buy Flower Mound offers electronics recycling services.
Are appointments required to shop or get service at Best Buy in Flower Mound?
No, appointments are not required for shopping or services at Best Buy in Flower Mound.
Which nearby places can I visit for art and crafts shopping before or after visiting Best Buy?
You can visit nearby places like Color Me Mine and Aaron Brothers Art & Framing for arts and crafts supplies.
What nearby stores offer office supplies and printing services near Best Buy?
Nearby office supply stores include OfficeMax, Office Depot, and Office Depot Print & Copy, which offer printing and tech support services.
Are there dining options close to Best Buy at 6060 Long Prairie Rd?
Nearby dining options include Philly Connection (fast food), Chipotle Mexican Grill, The Flour Shop Bakery, Ramen Mura, Burgers & Brats, and Firehouse Subs.