Verizon

Reviews

• YF

  Young Fitt

  Jan 4, 2026
  1.0
  This place is the worst Verizon have stepped foot in. got robbed of my guarantee on my iPhone 17 pro max screen protecter that broke the same day i paid 59.99 for it. Employee installed it and threw away my packaging with the warente. I had to spend another 59.99 at a different location just to protect my screen and made sure to keep the packaging to sign up for my warente. Just because an employee didnt want to go threw the trash and find it for me, when i grabbed the trash bag out of the can they then proceded to kick me out. Unfortunatly the trash bag i grabbed did not have my warentee.
• NN

  Nohemy

  Dec 10, 2025
  2.0
  They close the store at 6 pm and it the google it says at 8 pm
• DW

  dontae white

  Oct 20, 2025
  1.0
  First time I went I was told the phone I wanted wasn’t in stock but I found out that was a lie. They changed my bill and took away my discount. I am still trying to get it back. I keep getting told different things each time since July. It is now October. Why does my bill keep going up when I was told my price will only change a couple dollars. Yet now it’s alot more than that.
• SA

  S Am

  Oct 16, 2025
  4.0
  David was super helpful. Thanks so much.
• JA

  Jack Atwood

  Sep 22, 2025
  1.0
  I placed my phone order at 8am Saturday morning. My order stats was still pending 6 hours later so I went into the store and a female associate (who didn’t give me her name) told that my order was not in stock and that the Verizon app should not have allowed me to place the order, and that my order would just cancel automatically. This made no sense to me so I walked back into the store and spoke with a different person (male associate who also didn’t provide his name) said that the device I ordered was still in transit to the store - what?! He then told me that once the phone arrives at the store and scanned into their inventory, the order will be ready to be packed, and kept referring to my order as a preorder (this was NOT a preorder)! I left the store being frustrated to drive 30 minutes back home after wasting this trip and decided to be patient since the store reps refused to be helpful - I had no other options. This afternoon I chatted with Verizon customer care who advised me that my order was indeed ready for pickup yesterday and advised me to head back to the store even though my order status was still in the “we’re getting your order ready for pickup” status. When I arrived to the store I gave them my name, and they handed my my order without hesitation even though I was advised yesterday to not come back until I get the notification that my order was ready for pickup. The fact they decided to make me wait an extra day to hand me my order shows lack of customer service. My order status didn’t change, and they never marked my order as ready for pickup until AFTER I left the store with the order in hand. Why not just give it to me yesterday?? Why cause frustration on purpose?! Why not strive to provide a positive customer experience? Clearly these people hate their jobs and need to seek other employment opportunities! Verizon used to be the best, but has lost over 400,000 subscribers this year alone ( likely due to experiences like mine). I’m not sure how much longer I’ll stick with Verizon because my loyalty to this company has run out. I have 5 lines and home internet, but we’re looking at other providers as we spend too much money to be treated like trash. Do better!