Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
243 reviews
5 stars
165
4 stars
23
3 stars
7
2 stars
10
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised specific employees like Bryan, Tyler, and Ismael for their patience, knowledge, and helpfulness, while others reported rude or unprofessional behavior from some staff.
Store Management
Mixed reviews on management; some customers appreciated the assistance from managers like Tyler and Pedro, while others criticized the overall management and organization of the store.
Service Efficiency
Many customers noted fast service and quick problem resolution, but some experienced long wait times and unhelpful interactions.
Product Knowledge
Positive feedback highlighted employees' knowledge about products and services, but there were complaints about misinformation and lack of assistance for specific needs.
Store Environment
The store's cleanliness and atmosphere received mixed reviews, with some customers appreciating the environment while others noted issues like temperature discomfort.
- PPPlacido PalmaNov 10, 20255.0Great team
- SPSelena PerezNov 8, 20255.0Excellent service.
- LALivy AppianOct 30, 20255.0We came to this Verizon store with a complicated problem involving a lost phone, missing documents, and very little time to fix it. After trying several other Verizon locations in El Paso without any success, Bryan was able to solve everything in under 15 minutes. He explained each step clearly, offered helpful advice, and took the time to answer all of our questions. Bryan was patient, knowledgeable, and professional throughout the entire process. Because of his outstanding help, I’ll be using this N. Mesa location from now on and recommending it to my family and friends. Thank you, Bryan!
- YCYen ChauAug 11, 20255.0I appreciate Bryan helped me out with everything I needed to port from the next door company would recommend to go to him
- ONO NAug 6, 20251.0Not a real Verizon, purchased equipment there but they will not process my return. They always turn people away to a corporate store unless you are buying something. Even for a simple explanation of the bill or device change. Poor management of store, lazy employees.
Frequently Asked Questions About Verizon
What kind of wireless devices does Verizon - Victra in El Paso offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for the Verizon Authorized Retailer on 7661 N. Mesa St. in El Paso?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
What brands can I find at the Verizon store located at 7661 N. Mesa St., El Paso?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, and more.
Does Verizon - Victra in El Paso offer in-store pickup for purchases?
Yes, they offer in-store pickup services.
Which languages are supported at the Verizon Victra store in El Paso?
The store supports both English and Spanish languages.
What payment options are accepted at the Verizon store on N. Mesa St.?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any nearby mobile phone stores to Verizon - Victra in El Paso?
Yes, GoWireless Verizon Premium Retailer, T-Mobile, Sprint Store, 5 Star Telecom, and Cell Phone Repair shops are nearby, providing alternatives or additional options for mobile services and devices.
Which restaurants can I visit near the Verizon Authorized Retailer in El Paso?
Nearby dining options include Sushi N More for sushi, Chili's Grill & Bar, Cracker Barrel Old Country Store for brunch, Aloha Hawaiian Barbecue, and It’s Just Wings for chicken wings.
Are there any hotels close to the Verizon store on 7661 N. Mesa St., El Paso?
Yes, Econo Lodge Inn and Suites and La Quinta Inn are nearby accommodations, convenient if you are visiting the area and need lodging.
What amenities or services are available near the Verizon - Victra store that might be useful to customers?
Nearby amenities include convenience stores like Circle K and Corner Store, financial services such as Western Union and Bitcoin Depot ATMs, and hair salons like Style Mexico Family Hair Salon.