Verizon

4.1
248 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
7661 N. Mesa St., El Paso, TX
79912, United States

Hours

Reviews

4.1
247 reviews
5 stars
168
4 stars
23
3 stars
8
2 stars
10
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Bryan, Tyler, and Ismael, while others reported rude and unhelpful interactions.

Store Management

Several reviews highlighted poor management practices, with complaints about misleading information and lack of accountability from staff.

Product Knowledge

While some employees were noted for their expertise and ability to assist with technical issues, others were criticized for their lack of knowledge and inability to help customers.

Service Speed

Customers appreciated the fast service at times, but there were also complaints about long wait times and unresponsive staff.
  • MP
    Monica Pena-Rivera
    Dec 31, 2025
    5.0
    Bobby and his staff were knowledgeable, patient, and professional. Got what we needed exactly. They also handled a problematic customer with grace and professionalism. Thank you!
  • PP
    Placido Palma
    Nov 10, 2025
    5.0
    Great team
  • SP
    Selena Perez
    Nov 8, 2025
    5.0
    Excellent service.
  • LA
    Livy Appian
    Oct 30, 2025
    5.0
    We came to this Verizon store with a complicated problem involving a lost phone, missing documents, and very little time to fix it. After trying several other Verizon locations in El Paso without any success, Bryan was able to solve everything in under 15 minutes. He explained each step clearly, offered helpful advice, and took the time to answer all of our questions. Bryan was patient, knowledgeable, and professional throughout the entire process. Because of his outstanding help, I’ll be using this N. Mesa location from now on and recommending it to my family and friends. Thank you, Bryan!
  • YC
    Yen Chau
    Aug 11, 2025
    5.0
    I appreciate Bryan helped me out with everything I needed to port from the next door company would recommend to go to him

Frequently Asked Questions About Verizon

What kind of wireless devices does Verizon - Victra in El Paso offer?

They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for the Verizon Authorized Retailer on 7661 N. Mesa St. in El Paso?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.