Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
247 reviews
5 stars
168
4 stars
23
3 stars
8
2 stars
10
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Bryan, Tyler, and Ismael, while others reported rude and unhelpful interactions.
Store Management
Several reviews highlighted poor management practices, with complaints about misleading information and lack of accountability from staff.
Product Knowledge
While some employees were noted for their expertise and ability to assist with technical issues, others were criticized for their lack of knowledge and inability to help customers.
Service Speed
Customers appreciated the fast service at times, but there were also complaints about long wait times and unresponsive staff.
- MPMonica Pena-RiveraDec 31, 20255.0Bobby and his staff were knowledgeable, patient, and professional. Got what we needed exactly. They also handled a problematic customer with grace and professionalism. Thank you!
- PPPlacido PalmaNov 10, 20255.0Great team
- SPSelena PerezNov 8, 20255.0Excellent service.
- LALivy AppianOct 30, 20255.0We came to this Verizon store with a complicated problem involving a lost phone, missing documents, and very little time to fix it. After trying several other Verizon locations in El Paso without any success, Bryan was able to solve everything in under 15 minutes. He explained each step clearly, offered helpful advice, and took the time to answer all of our questions. Bryan was patient, knowledgeable, and professional throughout the entire process. Because of his outstanding help, I’ll be using this N. Mesa location from now on and recommending it to my family and friends. Thank you, Bryan!
- YCYen ChauAug 11, 20255.0I appreciate Bryan helped me out with everything I needed to port from the next door company would recommend to go to him
Frequently Asked Questions About Verizon
What kind of wireless devices does Verizon - Victra in El Paso offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for the Verizon Authorized Retailer on 7661 N. Mesa St. in El Paso?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
What brands can I find at the Verizon store located at 7661 N. Mesa St., El Paso?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, and more.
Does Verizon - Victra in El Paso offer in-store pickup for purchases?
Yes, they offer in-store pickup services.
Which languages are supported at the Verizon Victra store in El Paso?
The store supports both English and Spanish languages.
What payment options are accepted at the Verizon store on N. Mesa St.?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any nearby mobile phone stores to Verizon - Victra in El Paso?
Yes, GoWireless Verizon Premium Retailer, T-Mobile, Sprint Store, 5 Star Telecom, and Cell Phone Repair shops are nearby, providing alternatives or additional options for mobile services and devices.
Which restaurants can I visit near the Verizon Authorized Retailer in El Paso?
Nearby dining options include Sushi N More for sushi, Chili's Grill & Bar, Cracker Barrel Old Country Store for brunch, Aloha Hawaiian Barbecue, and It’s Just Wings for chicken wings.
Are there any hotels close to the Verizon store on 7661 N. Mesa St., El Paso?
Yes, Econo Lodge Inn and Suites and La Quinta Inn are nearby accommodations, convenient if you are visiting the area and need lodging.
What amenities or services are available near the Verizon - Victra store that might be useful to customers?
Nearby amenities include convenience stores like Circle K and Corner Store, financial services such as Western Union and Bitcoin Depot ATMs, and hair salons like Style Mexico Family Hair Salon.