Verizon

4.1
244 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
7661 N. Mesa St., El Paso, TX
79912, United States

Hours

Reviews

4.1
243 reviews
5 stars
165
4 stars
23
3 stars
7
2 stars
10
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised specific employees like Bryan, Tyler, and Ismael for their patience, knowledge, and helpfulness, while others reported rude or unprofessional behavior from some staff.

Store Management

Mixed reviews on management; some customers appreciated the assistance from managers like Tyler and Pedro, while others criticized the overall management and organization of the store.

Service Efficiency

Many customers noted fast service and quick problem resolution, but some experienced long wait times and unhelpful interactions.

Product Knowledge

Positive feedback highlighted employees' knowledge about products and services, but there were complaints about misinformation and lack of assistance for specific needs.

Store Environment

The store's cleanliness and atmosphere received mixed reviews, with some customers appreciating the environment while others noted issues like temperature discomfort.
  • PP
    Placido Palma
    Nov 10, 2025
    5.0
    Great team
  • SP
    Selena Perez
    Nov 8, 2025
    5.0
    Excellent service.
  • LA
    Livy Appian
    Oct 30, 2025
    5.0
    We came to this Verizon store with a complicated problem involving a lost phone, missing documents, and very little time to fix it. After trying several other Verizon locations in El Paso without any success, Bryan was able to solve everything in under 15 minutes. He explained each step clearly, offered helpful advice, and took the time to answer all of our questions. Bryan was patient, knowledgeable, and professional throughout the entire process. Because of his outstanding help, I’ll be using this N. Mesa location from now on and recommending it to my family and friends. Thank you, Bryan!
  • YC
    Yen Chau
    Aug 11, 2025
    5.0
    I appreciate Bryan helped me out with everything I needed to port from the next door company would recommend to go to him
  • ON
    O N
    Aug 6, 2025
    1.0
    Not a real Verizon, purchased equipment there but they will not process my return. They always turn people away to a corporate store unless you are buying something. Even for a simple explanation of the bill or device change. Poor management of store, lazy employees.

Frequently Asked Questions About Verizon

What kind of wireless devices does Verizon - Victra in El Paso offer?

They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for the Verizon Authorized Retailer on 7661 N. Mesa St. in El Paso?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.