Verizon

4.2
233 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1570 N. Zaragoza Road, El Paso, TX
79936, United States

Hours

Reviews

4.2
233 reviews
5 stars
174
4 stars
9
3 stars
6
2 stars
7
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised specific employees for their helpfulness and professionalism, others reported rude and unhelpful staff.

Store Experience

Several reviews highlighted a positive store atmosphere and quick service, but others mentioned long wait times and poor handling of customer issues.

Product Issues

Customers expressed frustration with product returns and billing issues, indicating a lack of support for resolving problems.

Employee Performance

Certain employees, particularly Celeste and Bobby, received high praise for their service, while others were criticized for being unhelpful or rude.

Overall Satisfaction

Overall satisfaction varies greatly; some customers had excellent experiences while others reported significant dissatisfaction with service and support.
  • DM
    Daniel moreno
    6 days ago
    5.0
    Love this store! Angel did an amazing job and was very patient with me and helped me with all my questions! 10/10 customer service! Definitely will be coming back with angel
  • MM
    Michael Martinez
    6 days ago
    5.0
    Absolutely amazing service from Angel! I walked in dreading trying to upgrade my phone. Angel greeted me with a smile, listened patiently, and handled everything like a pro. He explained all my options clearly (no pressure), found me the best promotion available, and even saved me money on my plan. My new phone was set up perfectly, all my photos and apps transferred flawlessly, and he made sure I understood every new feature and perk, and also set proper billing expectations before I left. Angel’s knowledge, patience, and genuine care turned what could have been a stressful experience into one of the best customer service interactions I’ve ever had in El Paso. He’s a true asset to Verizon, this guy deserves a raise! If you’re going to this store, ask for Angel. You won’t regret it! 10/10, will always come back to him for any future needs. Thank you, Angel!
  • SH
    Samuel Hernandez
    6 days ago
    5.0
    Didn't know if I wanted to switch but allegra convinced me with a samsung deal. Will be recommending this store and the rep
  • CG
    Clarissa Galindo
    6 days ago
    5.0
    Daniel was very helpful and kind. Thank you Daniel!
  • AL
    Armida Lozano
    Nov 12, 2025
    5.0
    Celeste and her staff were amazing. They were very patient and helped me get what I was looking for. Very professional.

Frequently Asked Questions About Verizon

What products and services does Verizon at 1570 N. Zaragoza Road offer?

Verizon offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for Verizon in El Paso, TX?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.