Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
233 reviews
5 stars
174
4 stars
9
3 stars
6
2 stars
7
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised specific employees for their helpfulness and professionalism, others reported rude and unhelpful staff.
Store Experience
Several reviews highlighted a positive store atmosphere and quick service, but others mentioned long wait times and poor handling of customer issues.
Product Issues
Customers expressed frustration with product returns and billing issues, indicating a lack of support for resolving problems.
Employee Performance
Certain employees, particularly Celeste and Bobby, received high praise for their service, while others were criticized for being unhelpful or rude.
Overall Satisfaction
Overall satisfaction varies greatly; some customers had excellent experiences while others reported significant dissatisfaction with service and support.
- DMDaniel moreno6 days ago5.0Love this store! Angel did an amazing job and was very patient with me and helped me with all my questions! 10/10 customer service! Definitely will be coming back with angel
- MMMichael Martinez6 days ago5.0Absolutely amazing service from Angel! I walked in dreading trying to upgrade my phone. Angel greeted me with a smile, listened patiently, and handled everything like a pro. He explained all my options clearly (no pressure), found me the best promotion available, and even saved me money on my plan. My new phone was set up perfectly, all my photos and apps transferred flawlessly, and he made sure I understood every new feature and perk, and also set proper billing expectations before I left. Angel’s knowledge, patience, and genuine care turned what could have been a stressful experience into one of the best customer service interactions I’ve ever had in El Paso. He’s a true asset to Verizon, this guy deserves a raise! If you’re going to this store, ask for Angel. You won’t regret it! 10/10, will always come back to him for any future needs. Thank you, Angel!
- SHSamuel Hernandez6 days ago5.0Didn't know if I wanted to switch but allegra convinced me with a samsung deal. Will be recommending this store and the rep
- CGClarissa Galindo6 days ago5.0Daniel was very helpful and kind. Thank you Daniel!
- ALArmida LozanoNov 12, 20255.0Celeste and her staff were amazing. They were very patient and helped me get what I was looking for. Very professional.
Frequently Asked Questions About Verizon
What products and services does Verizon at 1570 N. Zaragoza Road offer?
Verizon offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon in El Paso, TX?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which payment options are accepted at this Verizon store?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon at Zaragoza Road offer in-store pickup services?
Yes, in-store pickup is available for customers.
Does the Verizon store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available in the store for customers.
Where is the Verizon Authorized Retailer located in El Paso?
It is located at 1570 N. Zaragoza Road, El Paso, TX 79936.
Can I visit Jazz hop ramen or Hot Dogs Kings near the Verizon store?
Yes, Jazz hop ramen and Hot Dogs Kings are nearby fast food restaurants. You can enjoy a meal there before or after your visit to Verizon.
Are there any car wash services near the Verizon store at Zaragoza Road?
Yes, Splash N' Dash Express Carwash and Splash N' Dash Car Wash are nearby for quick car cleaning services.
What restaurants near Verizon can I try for Mediterranean or Hawaiian cuisine?
Nearby options include Urban Gyros for Mediterranean and Poke Bar for Hawaiian cuisine, great places to visit around your Verizon store visit.
How can nearby transit and local landmarks help me find the Verizon store at Zaragoza Road?
The Verizon store is near popular restaurants like Jazz hop ramen and Hot Dogs Kings, as well as automotive services such as Splash N' Dash Car Wash. These landmarks can help you easily locate the store.