Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
345 reviews
5 stars
278
4 stars
15
3 stars3
2 stars5
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, friendliness, and professionalism, particularly highlighting employees like Arturo, Itzel, and Jazmin.
Mixed Experiences
While some customers had excellent experiences, others reported rude or unhelpful service from specific representatives, indicating inconsistency in service quality.
Efficiency
Several reviews noted that the service was fast and efficient, with staff helping customers quickly with their needs.
Knowledgeable Staff
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
Store Operations
There were complaints about the store's opening times and delays in service, with some customers experiencing long wait times.
- VPValeria Pacheo6 days ago5.0Angel was amazing! He helped me with my phone and took the time to explain everything clearly. He also found me a great deal that saved me money. Super friendly, patient, and knowledgeable.
- AHAndrea HeatonNov 11, 20254.0The young lady that helped my daughter and my self as well, was very helpful and respectful. Thank you!
- DCDaniel ChavezNov 1, 20251.0Terrible customer service. The guy wasn’t even trying to make a sale, went in there and he did not try to explain anything. Fortunately Rafael in their sales department customer service took the time to explain the options. Could have saved a lot of time if I had only called before thinking, that someone in the actual store would take the time to walk me through my options.
- BLBreanna LangOct 13, 20255.0Angel was a great assistance nd provided outstanding customer service . Angel went above nd beyond to ensure I received everything i needed while i was at the store . Thanks angel !!!
- YFYazmin FloresAug 26, 20251.0The representative at Verizon was very quiet and not friendly, and he didn’t guide us through the usual steps such as asking for our phone numbers or requirements. He also wasn’t able to provide information about the release date of the next iPhone.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra in El Paso offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What brands can I find at Victra — Verizon Authorized Retailer?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Otterbox and Tech21.
What are Victra's store hours at 6101 Gateway Blvd W, El Paso, TX?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup for products.
What payment options are accepted at Victra?
Victra accepts various payment options including American Express, Apple Pay, Android Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle my old electronics at Victra?
Yes, Victra provides electronics recycling services at their store.
Which nearby stores can I visit along with Victra for shopping needs?
Nearby stores include Finish Line for shoes and sportswear, Claire's for fashion accessories, and Bassett Place shopping center offering many retail options.
What nearby entertainment options are available near Victra's location?
Close to Victra, you can visit El Paso PREMIERE 17 IMAX & Backstage Bistro Bassett Place and El Paso PREMIERE LUX CINE 17 IMAX cinemas for movie experiences.
Are there nearby lifestyle and beauty services near Victra in El Paso?
Yes, there are several nearby including Bath & Body Works for beauty supplies, Top Nails nail salon, and BROW Threading & Lashes beauty salon.
How can nearby optometrists complement a visit to Victra?
You can visit 2020 Vision Services or America's Best Contacts & Eyeglasses nearby for eye care and then shop for your wireless needs at Victra.