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Brand Certified

Verizon

4.4
(358 reviews)

Business Details

6101 Gateway Blvd W, El Paso, TX
79925, United States
(915) 307-9990
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6101 Gateway Blvd W, El Paso, TX
79925, United States

Hours

Reviews

4.4
358 reviews
5 stars
290
4 stars
15
3 stars
3
2 stars
5
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Arturo, Sydnee, and Angel.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about rude staff and poor customer interactions, indicating inconsistency in service quality.

Efficiency

Several customers noted that the service was fast and efficient, with staff helping them quickly with their needs, although some experienced long wait times.

Product Knowledge

Customers appreciated the staff's ability to explain options clearly and provide valuable information about products and services.
  • AG
    Ashton Gutierrez
    Feb 23, 2026
    5.0
    Drew was excellent with his customer service and very knowledgeable on the issue I had! Definitely will be coming back to him! Need more people like him around!!!
  • JH
    jessica hernandez
    Feb 23, 2026
    5.0
    I had a wonderful experience with Verizon, thanks to Angel, he was super helpful!
  • NB
    Nick Bowman
    Feb 23, 2026
    5.0
    I went in to possibly look for a new phone, and Sydnee really helped me out making a good and affordable choice for me. She was super ecstatic to help and made the whole experience very positive and relieving.
  • KB
    Kaila Bonner
    Feb 23, 2026
    5.0
    Sydnee was a great help! She was very nice and helpful with the questions i had and explained everything perfectly!!
  • CR
    Cynthia Ramos
    Jan 15, 2026
    5.0
    Sydnee was such a big help! Went in looking to transfer service and get new phones. She made the process super easy and explained everything in detail and understood any of our concerns. Found a planned that worked for us and even was nice enough to help us set up the phones and put on screen protectors! Definitely would go back to her if there are any questions! Great customer service!

Frequently Asked Questions About Verizon

What types of wireless devices does Victra in El Paso offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.

What brands can I find at Victra — Verizon Authorized Retailer?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Otterbox and Tech21.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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