Verizon

4.4
346 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
6101 Gateway Blvd W, El Paso, TX
79925, United States

Hours

Reviews

4.4
345 reviews
5 stars
278
4 stars
15
3 stars
3
2 stars
5
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, friendliness, and professionalism, particularly highlighting employees like Arturo, Itzel, and Jazmin.

Mixed Experiences

While some customers had excellent experiences, others reported rude or unhelpful service from specific representatives, indicating inconsistency in service quality.

Efficiency

Several reviews noted that the service was fast and efficient, with staff helping customers quickly with their needs.

Knowledgeable Staff

Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.

Store Operations

There were complaints about the store's opening times and delays in service, with some customers experiencing long wait times.
  • VP
    Valeria Pacheo
    6 days ago
    5.0
    Angel was amazing! He helped me with my phone and took the time to explain everything clearly. He also found me a great deal that saved me money. Super friendly, patient, and knowledgeable.
  • AH
    Andrea Heaton
    Nov 11, 2025
    4.0
    The young lady that helped my daughter and my self as well, was very helpful and respectful. Thank you!
  • DC
    Daniel Chavez
    Nov 1, 2025
    1.0
    Terrible customer service. The guy wasn’t even trying to make a sale, went in there and he did not try to explain anything. Fortunately Rafael in their sales department customer service took the time to explain the options. Could have saved a lot of time if I had only called before thinking, that someone in the actual store would take the time to walk me through my options.
  • BL
    Breanna Lang
    Oct 13, 2025
    5.0
    Angel was a great assistance nd provided outstanding customer service . Angel went above nd beyond to ensure I received everything i needed while i was at the store . Thanks angel !!!
  • YF
    Yazmin Flores
    Aug 26, 2025
    1.0
    The representative at Verizon was very quiet and not friendly, and he didn’t guide us through the usual steps such as asking for our phone numbers or requirements. He also wasn’t able to provide information about the release date of the next iPhone.

Frequently Asked Questions About Verizon

What types of wireless devices does Victra in El Paso offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.

What brands can I find at Victra — Verizon Authorized Retailer?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Otterbox and Tech21.