Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in El Paso, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
272 reviews
5 stars
217
4 stars
12
3 stars3
2 stars2
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and knowledge, particularly highlighting employees like Annette, Keira, and Ruben.
Employee Recognition
Several reviews specifically mentioned individual employees by name, indicating that they provided exceptional service and should be recognized for their efforts.
Mixed Experiences
While many customers had positive experiences, there were also reports of poor service, particularly from certain employees, leading to frustration and dissatisfaction.
Technical Assistance
Customers appreciated the staff's ability to assist with technical issues and product setups, although some felt that not all employees were equally knowledgeable.
Store Environment
The store was generally described as clean and welcoming, contributing to a positive shopping experience.
- SLSal LuceroOct 17, 20255.0Sergio n Bobby darn good employees. They took their time in helping me with my new phone. You need to value there talents.
- ACAlvaro CastroSep 19, 20255.0Great customer service from the staff at Verizon. Been going with the same people for years now.
- RRRebekah RuizSep 19, 20255.0Amazing service and handled everything for me! Will be back with my husband to upgrade his watch and add WiFi!
- JRJose ReyesSep 17, 20253.0Stopped in to pay my bill but it didn't make sense you can't pay with card at the kiosk. Maybe something cold be set up to make it easier at the kiosk? But always very good service at any location we visit. Thank you so much.
- RWRose WestwindAug 27, 20255.0I had the best help last night with Miss Annette, I was sooo nervous going in to finally change my very outdated phone with a button, she explained everything and answered all my question and my husbands, she kept her cool, she even kept her cool after the rudest customer came in (very rude), ask for Miss Annette next time your there, Im sooo happy with my new phone, yayyy
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is a Verizon Authorized Retailer in El Paso, TX, offering wireless devices such as phones, tablets, smartwatches, accessories, and device protection, along with services like new lines, upgrades, and accessories.
What are the operating hours of the Victra Verizon store at 1360 N Lee Trevino Dr?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Where is the Victra Verizon store located?
The Victra Verizon store is located at 1360 N Lee Trevino Dr, Suite 201, El Paso, TX 79936, USA.
What payment options are accepted at Victra Verizon store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup services for customers.
Which brands of devices and accessories does Victra carry?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does the Victra Verizon store provide free Wi-Fi to customers?
Yes, the store offers free Wi-Fi for customers inside the store.
Are there any nearby places for customers to visit before or after shopping at Victra?
Customers can visit nearby places such as Healthy Smoothie Bar for a quick snack, Los Aguachiles for Mexican seafood, or 915 MUSIC if interested in musical instruments.
How can nearby businesses like Verizon and Cricket Wireless complement my visit to Victra?
Nearby Verizon and Cricket Wireless stores offer alternative options for mobile phones and accessories, allowing customers to compare products and services conveniently in the area.
What local amenities are close to the Victra Verizon store that might be useful during a visit?
Nearby amenities include Hytest for shoe shopping, Tower Loan for financial services, Maria's Cantina for dining, and SalonCentric for beauty supplies, offering a diverse experience around the store's location.