Business Details
About
Cell Phone StoreElectronics Store
Visit our store at El Paso for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
370 reviews
5 stars
199
4 stars
38
3 stars
16
2 stars
23
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; some customers praised individual staff members for their helpfulness, while others reported rude and unhelpful service.
Wait Times
Many customers experienced long wait times, with some waiting over an hour without assistance.
Sales Practices
Several reviews mentioned issues with misleading promotions and aggressive sales tactics, leading to dissatisfaction.
Staff Knowledge
While some staff were noted for their knowledge and professionalism, others were criticized for lack of assistance and poor service.
Store Environment
The store was described as busy, with some locations having insufficient staff to handle customer volume.
- COChris OrtegaNov 14, 20251.0Been a Verizon customer for almost 5 years. Never had an issue till today, 9/14/25. I called customer service first and they told me to go to the store which I did. The person assisting me Jaime, was very rude, looked irritated and made no effort to find resolution other then giving me his name. The manager Jesus did not even personally try to resolve any issue or acknowledge my presence. Yet, on my last upgrade he had no problem adding all these perks n extras. Every iPhone release I get an upgrade, every Christmas I always take advantage of specials at this store. No longer. Verizon is a great company, but I wouldn’t recommend at all being assisted w either of these 2. 10 lines I have in total, and they are in jeopardy of being ported to a different carrier, not because the issue wasn’t resolved but because of the poor customer service received from these two I mentioned.
- DCDaniel ChavezOct 31, 20252.0They are too busy to actually help the customer. Don’t understand why if you go to the stores they always treat you badly. Like they are not trying to make a sale.
- TSThomas ShukittSep 10, 20255.0Great customer service!. Thank you Victor!
- GVGeorge VargasAug 21, 20255.0I walked into this store and saw an awesome review on Anastasia. I requested her and I’m so happy I did. She made the process for home internet easy and painless. She was also very knowledgeable. If you are nearby make sure to request her.
- WWwfirebaughJul 3, 20251.0Verizon is one of the worst carriers out there, I went to have my number ported over, and they messed it up and gas lit me and made it seem like it was my phones issue, doing a factory reset atleast 4 times and a few days between resets till I told them absolutely no. Then put a new phone on payments and the old one wasn't fully paid for, still had issues, I had to get a new number to solve the problem and they would not admit they messed up. Now, when my wife and I leave because of their horrible customer service and all of the said issues, they are threatening to just take money from our debit and or back up cards, and they are not flexible to taking payments when we switched back to the old carrier nore will they take the AT&T visa rewards gift card to pay the remaining balance even tho walmart or Amazon will use it for payments just for example. Horible company to do business with. Never again will my wife and I use this awful cell company.
Frequently Asked Questions About Verizon
What products does Verizon in El Paso offer?
Verizon in El Paso offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services can I get at the Verizon store in El Paso?
You can get mobile plans, wireless internet plans, and voice plans at the Verizon store in El Paso.
What are the store hours for Verizon in El Paso?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon in El Paso offer in-store and curbside pickup?
Yes, Verizon offers both in-store pickup and curbside pickup options for online orders.
Can I schedule an appointment at the Verizon El Paso store?
Yes, you can schedule an in-store appointment online to visit the Verizon store in El Paso.
What payment methods does Verizon accept in El Paso?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is there free Wi-Fi available at Verizon in El Paso?
Yes, Verizon in El Paso offers free Wi-Fi to its customers.
What other mobile phone stores are located near Verizon in El Paso?
Nearby mobile phone stores include another Verizon location and an AT&T store, which can provide alternative wireless services and accessories.
What dining options are available near the Verizon store at 8889 Gateway Blvd W?
Nearby dining options include Chuy's Mexican Restaurant, IHOP for breakfast, and Starbucks for coffee, making it convenient to grab a meal or drink before or after visiting Verizon.
Are there entertainment or shopping venues close to the Verizon El Paso store?
Yes, Red Door Escape Room offers a fun activity nearby, and Cavender's Boot City provides shopping for clothing and outdoor gear near Verizon.