Verizon

4.0
762 reviews
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Business Details

1798 N Zaragoza Rd, El Paso, TX
79936, United States
(915) 857-7171
https://www.verizon.com/stores/details/texas/el-paso/zaragosa-203130
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at El Paso for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1798 N Zaragoza Rd, El Paso, TX
79936, United States

Hours

Reviews

3.8
477 reviews
5 stars
268
4 stars
62
3 stars
28
2 stars
24
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several mentioning a lack of assistance and dismissive attitudes.

Staff Knowledge

While some employees were praised for their helpfulness and knowledge, others were criticized for being uninformed and unhelpful.

Wait Times

Customers frequently mentioned long wait times, both for service and for issue resolution, leading to frustration.

Billing Issues

Numerous reviews highlighted problems with billing, including unexpected charges and difficulties in resolving billing inquiries.

Mixed Experiences

Overall, experiences varied significantly depending on the staff member assisting, with some customers reporting excellent service while others had very negative interactions.
  • JM
    J M
    Dec 30, 2025
    1.0
    I should have trusted the reviews. When several people complain about the same behavior, there’s usually a reason. I visited this store today for a simple billing question—nothing complicated—and chose this location only because it was nearby. Unfortunately, I was treated rudely by a female employee and the manager. Apparently, customer service here is reserved exclusively for those making a purchase. The reviews weren’t exaggerating.
  • NP
    Natasha P
    Dec 26, 2025
    1.0
    They get paid to be on their phones. They were uninterested in helping me. When I told them my issue they said it was a billing issue and there was nothing they could do. Then went back to their phones and put their backs to me. So I switched to T Mobile.
  • GG
    gabriel gonzalez
    Dec 9, 2025
    2.0
    WELL ITS SAD TO SEE WHEN YOU ARE NO LONGER A VERIZON COSTUMER THEIR ATTENTION AND SERVICE CHANGES DRASTICALLY. I DECIDED TO CANCEL MY 5 LINES BECAUSE THE CHARGES WENT TO THE SKY AND THE PLANS WERE UNPAYABLE (2K PER MONTH FOR A BUSINESS ACCT ANYWAYS NO DETAILS BUT VERY VERY EXPENSIVE SERVICE) I CAME FOR A PRINT STATMENT AND THEY DECIDED TO MAKE ME WAIT 35 MIN . WITH ONLY A COUPLE OF COSTUMERS BESIDES ME, AND LIKE 5 EMPLOYEES. I WAS PISSED. SORRY VERIZON ZARAGOZA. HORRIBLE COSRUMWR SERVICE FRON THIS GUY OSCAR STARTING FROM HIS APROACH WITH THE HOW CAN I HELP YOU LOOKING SOMEWHERE ELSE BUT ME. AND LIKE IF HES GIVING YOU A FAVOR. THANK GOD I WILL NEVER COME BACK.
  • GC
    Greg Corona
    Nov 15, 2025
    1.0
    Poor service can't help u and will send u to Best buy to see if their able to help you
  • HG
    homer guerrero
    Nov 13, 2025
    5.0
    Overall, great job at this verizon store. Had a bit of wait time but well taken care of.
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Frequently Asked Questions About Verizon

What are the store hours for Verizon in El Paso on weekdays?

Verizon in El Paso is open from 10:00 AM to 8:00 PM Monday through Friday.

Can I purchase the latest smartphones like iPhone 15 or Samsung Galaxy S23 at this Verizon store?

Yes, the store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23.