Verizon

4.0
757 reviews
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Business Details

1798 N Zaragoza Rd, El Paso, TX
79936, United States
(915) 857-7171
https://www.verizon.com/stores/details/texas/el-paso/zaragosa-203130
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About

Cell Phone StoreElectronics Store
Visit our store at El Paso for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1798 N Zaragoza Rd, El Paso, TX
79936, United States

Hours

Reviews

3.8
473 reviews
5 stars
267
4 stars
62
3 stars
28
2 stars
23
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.

Store Management

Several reviews highlighted issues with store management, including unprofessional behavior and poor handling of customer complaints.

Product Availability

Customers expressed frustration over misinformation regarding product availability and issues with order fulfillment, leading to dissatisfaction.

Billing Issues

Multiple reviews mentioned problems with billing, including unexpected charges and difficulties in resolving billing disputes.

Overall Experience

While some customers reported positive experiences, many expressed disappointment with the overall service and suggested seeking alternatives.
  • GC
    Greg Corona
    Nov 15, 2025
    1.0
    Poor service can't help u and will send u to Best buy to see if their able to help you
  • HG
    homer guerrero
    Nov 13, 2025
    5.0
    Overall, great job at this verizon store. Had a bit of wait time but well taken care of.
  • JA
    Jason Alston
    Nov 11, 2025
    5.0
    Great and fast service Daniel added a new phone to my current plan activated and I was in and out within 25 minutes!!! Thanks Daniel !
  • MG
    M G
    Oct 7, 2025
    1.0
    Went to go return an item that I was trading in and I was treated in the worst way ever this store is the worst they need to change employees here they never want to help you they always say we don’t do that customer service misinformed you. So obviously they get paid to do nothing and treat their customers badly I’ve been a customer for years and honestly going to this store makes you this twice…if you don’t have to go to this store find another one where they are more respectful and helpful Oh and by the way when they send us to go get helped by them it’s because that’s their job but the guy I was approached by older long haired guy told me that the issue was not their problem it was mine this store is just full of rude customer service representatives
  • MM
    Max
    Sep 28, 2025
    1.0
    This store is just terrible. They registered my internet to A DIFFERENT STATE and when I found out 9 months later why my internet it bad they said there are no spots available in my area to register now. The very store that registered the internet cannot help. Take your business elsewhere.
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Frequently Asked Questions About Verizon

What are the store hours for Verizon in El Paso on weekdays?

Verizon in El Paso is open from 10:00 AM to 8:00 PM Monday through Friday.

Can I purchase the latest smartphones like iPhone 15 or Samsung Galaxy S23 at this Verizon store?

Yes, the store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23.