Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.3
4,204 reviews
5 stars
2,556
4 stars
920
3 stars
329
2 stars
125
1 star
274
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mention issues with product availability, including out-of-stock items and discrepancies between online listings and in-store inventory.
Geek Squad Performance
Mixed reviews on Geek Squad services, with some customers praising individual employees while others report poor service and mishandling of repairs.
Store Organization
Customers frequently noted disorganization within the store, making it difficult to find items and leading to frustration during shopping.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees and appreciated the variety of products available.
- JGJohnny Gonzalez3 days ago5.0The staff at sunland Park are great and honest left my phone in men's restroom came back after coming back off I 10 and they had my phone at the door . Best buy you should be proud of your honest employees.
- DWD W5 days ago4.0Better selection than some locations. Staff was moderately helpful, no offers to help but friendly when approached.
- MPMagic PoolsNov 8, 20255.0I was impressed with the excellent service by Estefany Lopez she made me buy a lot but I love the way she esplane everything I buy wi will buy again from her
- EFEduardo FragosoNov 7, 20255.0The staff was amazing starting the one greeting at the door, found what we were looking for and very happy!!!
- JWJulius WeidlOct 10, 20251.0I took my iphone 14 in for a simple battery swap which cost around 100$. After I left it with geek squad they called me telling me the broke the back glass. They ordered the new part and by beginning. of the next week it was in. I took it fore repair again this time they did do the battery swap but broke the camera ribbon. I again took it back after 4-5 days because they got the new part in they also refunded me. When I came back they said the phone was in WORKING condition and it was fine. Not even 5 minutes after I left the store it turned off. It keeps rebooting over and over and over. they told me they fried one of the boards. They broke my phone over a total of 3 times and wasted my time. I also researched and found out they barely receive the minimum amount of training so they don't really know what their doing. If you have an iphone and need a repair please take it to the apple store to save your sanity and time. UPDATE I called to check to see if they have my new phone and all they have is an AI you talk to that cant even connect you to someone at the STORE.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in El Paso?
You can shop for TVs, computers, appliances, cameras, home electronics, music, video games, and more at Best Buy in El Paso.
What are the operating hours for Best Buy at 815 Sunland Park Dr?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer in-store pickup or curbside pickup?
This location offers same-day in-store pickup. However, curbside pickup is not available at this store.
Can I get electronic repairs done at this Best Buy store?
Yes, the store offers service and computer repairs through their Geek Squad support.
What forms of payment are accepted at Best Buy El Paso?
The store accepts debit cards and checks; it does not require cash only payments.
Are there electronics recycling services available at this Best Buy?
Yes, this Best Buy location provides electronics recycling services.
Where can I find Geek Squad services near Best Buy?
Geek Squad services are available nearby the Best Buy at 815 Sunland Park Dr, providing IT service, computer repair, and mobile phone support.
What other shopping options are near Best Buy at 815 Sunland Park Dr?
Nearby shopping options include Famous Footwear and Rack Room Shoes for footwear, Michaels for arts and crafts, and Target El Paso West for department store shopping.
Are there any beauty and spa locations close to Best Buy in El Paso?
Yes, you can visit Ulta Beauty, Charlotte Tilbury, Benefit Cosmetics BrowBar, L.A Nails Spa, and Sunland Beauty Supply near Best Buy for beauty and spa services.
What dining options are available nearby Best Buy in El Paso?
Nearby dining includes Pizza Hut Express, BARK cafe, and Red Lobster seafood restaurant, providing convenient options before or after your visit to Best Buy.