Apple Cielo Vista Mall

4.1
1874 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Cielo Vista Mall
8401 Gateway Boulevard West, El Paso, TX
79925, United States

Hours

Reviews

4.1
1,874 reviews
5 stars
1,148
4 stars
315
3 stars
131
2 stars
38
1 star
242

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude and dismissive behavior.

Product Availability

Customers experienced issues with product availability and order fulfillment, leading to frustration.

Store Environment

The store is often busy and crowded, which can lead to long wait times for assistance.

Staff Knowledge

Some employees were noted for their professionalism and knowledge, while others were criticized for lack of experience.

Repair Services

Repair services received mixed feedback; some customers were satisfied while others reported poor quality and unresolved issues.
  • RF
    Ruben Fineron
    Nov 12, 2025
    5.0
    I just purchased the 2025 MacBook Pro M5 14 inch 32GB 4TB SSD 70W and it is a beautiful laptop with great features to include Apple intelligence and its lightening fast. Very satisfied! I also bought the IPhone 17 Pro Max 256GB in Deep Blue another great buy! 😃 📱
  • RH
    Ruben Holguin
    Nov 11, 2025
    1.0
    Completely disappointed. No one greeted or even approached me. I just bought a $1300 phone. I think more appreciation is needed.
  • XP
    XxELRUSOxX (BEST FOOD PLACES)
    Oct 28, 2025
    5.0
    THERE IS ONE PLACE I LOVE HERE PALENQUE GRILL THE FOOD IS JUST AMAZING
  • RR
    Rey-David Ramirez
    Oct 27, 2025
    1.0
    My MacBook Air was working very slow and I was hoping that this Apple Store would be able to troubleshoot it. I left it there for a week and upon picking it up, my laptop was no longer even turning on. Very disappointed with the service provided. I DONT RECOMMEND THIS STORE AT ALL. THEY WILL PROBABLY BREAK YOUR EXPENSIVE ITEMS EVEN MORE. AVOID AT ALL COSTS. YOU’VE BEEN WARNED.
  • EE
    Eloise elizabeth
    Oct 27, 2025
    1.0
    Low quality products and bad customer service. I made an appt and was waiting way after the appointment time before anyone talked to me after check in. I would recommend switching to android, the apple products lost functionality at 2 years every time I bought one

Frequently Asked Questions About Apple Cielo Vista Mall

What products and services can I find at the Apple Cielo Vista Mall store?

You can shop for iPhone, Mac, Apple Watch, iPad, and more. The store also offers technical support at the Genius Bar.

What are the Apple Cielo Vista Mall store hours?

The store is open Monday to Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM.