Business Details
About
Cell Phone StoreElectronics StoreVerizon
Our stores are open so you can shop safely. We encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Visit Verizon.com/appointments to schedule an appointment. Order on-line and pickup devices and accessories through our website. For the safety of our customers and employees, we encourage customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Location
Hours
Reviews
4.2
163 reviews
5 stars
114
4 stars
15
3 stars
9
2 stars
3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Alex, Gabe, and Christian providing exceptional service.
Management Issues
Several reviews highlighted dissatisfaction with management, particularly regarding a lack of support and poor handling of customer issues, leading to frustration among customers.
Service Efficiency
While some customers experienced quick and efficient service, others reported long wait times and unresolved issues, indicating inconsistency in service speed.
Product Availability
Customers expressed disappointment when the store did not carry accessories for older phone models, leading to referrals to other retailers.
- KJKevin JohnsonDec 17, 20251.0The manager Paige at this store is horrible, how verizon let's her keep her job is crazy. Ive had someone be so rude and not helpful at all!! Actually refused to call their own customer care team to resolve my issue, said it wasn't her job to resolve my issue or help with it.
- JTJeremy TrietschDec 14, 20255.0Nice and informative. Didn't have to wait
- TTthejobhogNov 20, 20255.0I just wanted to come on here and personally thank Alex Aviles! I’ve been a loyal customer to Verizon business for almost 7 years with 10 lines. I’ve walked into multiple stores and I have dealt with multiple Verizon specialists and Buisness managers. Alex has been more helpful in one hour than multiple Verizon employees in 7 years. I walked in today ready to cancel my account and Alex was able to put all my concerns, questions and pain points at ease. If you have a problem with your service. Come see Alex Aviles, he actually cares about his customers! If they were smart, Verizon would promote him immediately!
- KKKatherineSep 29, 20255.0Gabe provided excellent service! She was very nice and welcoming, answered all our questions thoroughly, and made sure we understood everything. She also went over all the perks available to us. Truly exceptional service—thank you, Gabe!
- FGFrancisco GutiérrezSep 29, 20255.0I want to recommend this location because they give you all the information you need and they have too much patience and explain in great detail the person who attended us was Gabe she is excellent at explaining your doubts.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Denton, TX?
The Verizon store in Denton, TX is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store in Denton located?
The Verizon store is located at 2818 W University Dr, Denton, TX 76201, USA.
Does the Verizon store offer in-store pickup services?
Yes, the Verizon store offers in-store pickup services for devices and accessories ordered online.
How can I schedule an appointment for device troubleshooting or account assistance at Verizon?
You can schedule an appointment at Verizon by visiting Verizon.com/appointments for new device purchases, device troubleshooting, or account maintenance.
What safety measures does Verizon recommend when visiting the store?
Verizon encourages customers to wear face coverings for the safety of both customers and employees when visiting the store.
How can I shop online and pick up my order at the Verizon Denton store?
You can order devices and accessories online at the Verizon website and choose in-store pickup to collect your items safely at the Denton store.
What nearby dining options are available around the Verizon store in Denton?
Nearby dining options include El Pollo Loco, Tamales Sabor a Mexico, Chili's Grill & Bar, Braum's, In-N-Out Burger, and McDonald's, providing a variety of fast food, Mexican, and American cuisine.
Which hotels are close to the Verizon store in Denton for visitors?
The Fairfield Inn & Suites by Marriott Denton and Best Western Plus Denton Inn & Suites are nearby options for accommodation close to the Verizon store.
Is there convenient transportation near the Verizon Denton store?
Yes, the I35 North in Denton, Texas is nearby, offering convenient travel and transportation access to the Verizon store.
What other retail stores are near the Verizon store in Denton?
Near the Verizon store, you can find department stores like Target, home improvement at The Home Depot, and outdoor gear at DICK'S Sporting Goods.