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Brand Certified

Verizon

4.2
(174 reviews)

Business Details

2818 W University Dr, Denton, TX
76201, United States
(940) 220-2563

About

Cell Phone StoreElectronics StoreVerizon
Our stores are open so you can shop safely. We encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Visit Verizon.com/appointments to schedule an appointment. Order on-line and pickup devices and accessories through our website. For the safety of our customers and employees, we encourage customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.

Location

Verizon
2818 W University Dr, Denton, TX
76201, United States

Hours

Reviews

4.2
174 reviews
5 stars
122
4 stars
15
3 stars
9
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or unhelpful interactions.

Knowledgeable Staff

Several reviews highlighted the staff's knowledge and ability to provide detailed information, particularly praising specific employees like Alex, Gabe, and Christian.

Long Wait Times

Multiple customers expressed frustration with long wait times and slow service, indicating that the process can be tedious.

Product Availability

Some customers were disappointed with the lack of product availability, particularly for older phone models and accessories.

Management Issues

There were complaints regarding management, with some customers feeling that managers were unhelpful or unprofessional.
  • CT
    Chasstin Terry
    Feb 10, 2026
    5.0
    5 stars all day. Came in not knowing exactly what I needed and left with tons of useful information and confidence in my choices. Paige was extremely helpful, professional, and easy to talk to. No pressure, just solid customer service and real knowledge. If you need help, ask for Paige — you won’t regret it.
  • KJ
    Kevin Johnson
    Dec 17, 2025
    1.0
    The manager Paige at this store is horrible, how verizon let's her keep her job is crazy. Ive had someone be so rude and not helpful at all!! Actually refused to call their own customer care team to resolve my issue, said it wasn't her job to resolve my issue or help with it.
  • JT
    Jeremy Trietsch
    Dec 14, 2025
    5.0
    Nice and informative. Didn't have to wait
  • TT
    thejobhog
    Nov 20, 2025
    5.0
    I just wanted to come on here and personally thank Alex Aviles! I’ve been a loyal customer to Verizon business for almost 7 years with 10 lines. I’ve walked into multiple stores and I have dealt with multiple Verizon specialists and Buisness managers. Alex has been more helpful in one hour than multiple Verizon employees in 7 years. I walked in today ready to cancel my account and Alex was able to put all my concerns, questions and pain points at ease. If you have a problem with your service. Come see Alex Aviles, he actually cares about his customers! If they were smart, Verizon would promote him immediately!
  • KK
    Katherine
    Sep 29, 2025
    5.0
    Gabe provided excellent service! She was very nice and welcoming, answered all our questions thoroughly, and made sure we understood everything. She also went over all the perks available to us. Truly exceptional service—thank you, Gabe!

Brand Certified Facts from Verizon

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